South San Francisco, Calif., February 11, 2021 – Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, partners with Gapcloud to deliver contact center software solutions to businesses that are looking to deploy an omnichannel call center solution easily and integrate Microsoft Teams as part of their customer service operations. Gapcloud is based out of Australia and has been a provider of contact center technology and cloud service since 2009. Based out of Sydney, Gapcloud has delivered over 120 contact center projects across the APAC region to a broad range of different industries. Many of these projects included transitioning users from Skype for Business platforms onto Microsoft Teams. To deliver these projects cost effectively and quickly, Gapcloud relies on Bright Pattern’s call center software.
Bright Pattern provides an out-of-the-box Microsoft Teams integration that is easy-to-implement and is a configuration of the software, not a labor-intensive customization. This has allowed many of Gapcloud’s customers to easily implement powerful Microsoft Teams integrations within their call center platform, while maintaining omnichannel communications and support. Bright Pattern is also built on the cloud and is 100% cloud-based, lowering the cost barrier for Gapcloud customers who are more easily able to access powerful call center software technology now that the software is not prohibitively expensive.
Since Bright Pattern is based on the cloud, easy-to-implement, fast-to-deploy, and provides out-of-the-box integrations with important third-party software, Gapcloud has been able to move from an on-premise model to a subscription model and grow year on year as more customers are brought on and retained on the Bright Pattern platform. Gapcloud is able to deliver the Microsoft Teams integration and omnichannel call center software more quickly to a wider range of customers.
“Partnering with Bright Pattern was absolutely the right decision for our team. It gives us a premium service on which we can create an amazing contact center experience for our customers. It has allowed them to break their dependency on complex, on-premise contact center systems and it’s allowed them to set up for the future.” said Stuart Marsh, Regional Director at Gapcloud.
“With the rise of Microsoft Teams in the world of business communication and with the need to connect with customers on increasingly digital channels, the need for an omnichannel platform that can be easily implemented, easy-to-use, and with effective out-of-the-box integrations with important third-party technologies is more important than ever,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern integrates with Microsoft Teams out-of-the-box, is 100% based on the cloud and eliminates the need for long set-up times and complex technology systems, and allows businesses to communicate on all digital channels. We are happy to partner with Gapcloud to lower the cost barrier for customers to get access to the most advanced call center technology.”
Bright Pattern provides a simple yet powerful omnichannel contact center software that is the fastest to deploy with the lowest total cost of ownership in the industry. Bright Pattern offers the most advanced omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, AI and bots. Bright Pattern provides native omnichannel quality management allowing companies to measure every interaction on every channel. Bright Pattern also offers a mobile app allowing any employee in your company to communicate with your customers. With over 500 customers in 26 countries, Bright Pattern is the highest-rated omnichannel contact center solution based on analysts and customer reviews.