What Do Industry Analysts Say About Bright Pattern?

Frost & Sullivan’s Profile of Bright Pattern

“Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”

“True Omnichannel capabilities without a significant license or professional service expenses.”

“Simple Platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”

“All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management”

Ovum/Omdia's Profile of Bright Pattern

“Bright Pattern was the shining star in the ratings… Bright Pattern’s customers rated its products the maximum level of any vendor”

“The Challenger to Watch”

#1 in Platform Functionality”
#1 for Multi-channel Innovation”
#1 Deployment Time”
#1 Professional Services”
#1 in Hosting Reliability and Scalability”
#1 in Interoperability”

CCW Excellence Awards

Runner Up for “Cloud-Based CX Solution of the Year” – ahead of all legacy contact center vendors

Finalist for “Omnichannel Solution of the Year”

Finalist for “Disruptive Technology of the Year”

Gartner Names Bright Pattern a CCaaS FrontRunner for Fourth Consecutive Year

Bright Pattern Recognized as a FrontRunner in the 2021 Gartner Digital Markets Reports for CCaaS, Predictive Dialer, and Auto Dialer.

Out of over 100 products evaluated by Gartner, Bright Pattern was named a leader in the 2021 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, and Talkdesk.

Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money. 

Bright Pattern ranks No. 1 for ROI out of all CCaaS vendors per customer reviews with a deployment time that’s nearly half the industry average at just 1.6 months.

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