#1 Rated Contact Center by Customers

Bright Pattern is the highest rated cloud contact center based on customer reviews.  No one ranks higher.
Bright Pattern is the highest rated cloud contact center based on customer reviews.  No one ranks higher.

#1 Contact Center

#1 IVR

#1 Sales Dialer

#1 Customer Engagement

"Bright Pattern Cloud Contact Center has won four Top Rated Awards in the Contact Center, Sales Dialer, Customer Engagement, and Interactive Voice Response (IVR) categories. These awards are based directly on feedback from their customers. Reviewers highlight Bright Pattern’s top-notch customer support, scalability, and ease of deployment without development expertise”

- Megan Headley, VP of Research at TrustRadius

Read Bright Pattern Contact Center reviews on TrustRadius

Top Takeaways From 2021 Quadrants

  • CCaaS Leader: Bright Pattern as a leader in 2018, 2019, 2020, and 2021
  • Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more
  • Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value
  • FrontRunner in Multiple Categories: Not only leading the CCaaS quadrant but also a top performing vendor for predictive dialer and auto dialer

Time to Go Live

Bright Pattern
1.4 Months
CCaaS Average
2.77 Months
NICE InContact
2.59 Months
Genesys PureCloud
3.75 Months

Bright Pattern Recognized as a FrontRunner in the Gartner Digital Markets Reports for CCaaS, Predictive Dialer, and Auto Dialer.

Out of over 100 products evaluated by Gartner, Bright Pattern was named a leader in the 2021 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, and Talkdesk.

Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money. Additionally, Bright Pattern ranks No. 1 for ROI out of all CCaaS vendors per customer reviews with a deployment time that’s nearly half the industry average at just 1.6 months.

"We are happy to be a leader in the FrontRunners quadrant yet again. This is our fourth consecutive year in the quadrant which highlights our high scores in usability and customer satisfaction. Recognition as a FrontRunner by Gartner is incredible validation as we continue to innovate our product to build better customer experiences.”

Michael McCloskey | CEO of Bright Pattern

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Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.

Additional Bright Pattern Features

Powerful Integrations

Microsoft
Zoho
Salesforce
Zendesk
Pipkins
NICE
Aspect
Oracle
Monet