What does a typical Bright Pattern TCO look like versus the “other guys”? Although license costs can be similar, over a 3 year period other companies can be 2-3 times more. Here is one example for a 50 seat contact center (note: TCO differentials are similar for smaller and larger seat sizes)
| TCO Component | Bright Pattern | "The Other Guys" |
|---|---|---|
| Annual Recurring License Costs | $60,000 | $70,000 |
| Initial Set-Up Cost/Time | $6,000 (3 weeks) | $25,000-100,000 (multiple months) |
| Year 1, 2, 3 Configuration changes | $0 (can be done by business users without professional services) | $10,000 per year |
| Total Cost of Ownership | $66,000 | $125,000-200,000 |
| TCO vs. Bright Pattern | 1.9X - 3X |
Total cost of ownership refers to annual license costs plus the cost of set up and annual costs from IT resources to make changes to the system, typically over a 3 year period. In comparing vendors, the license costs may be the same but the time and cost to set up the initial system and then make annual adjustments to the system can result in a vendor being multiple times more expensive over the three year period. Because of Bright Pattern’s simplicity of deployment and ease of use to administer, Bright Pattern can be put in place faster and at lower cost than other leading contact center vendors.
Bright Pattern is one of the most advanced cloud-based contact center solutions on the market. Due to its cloud architecture and ease-of-use, Bright Pattern is a great choice for contact centers that want to save money while still delivering exceptional customer service across all voice and digital channels. Bright Pattern has a wide array of advanced call center features, including natively-built omnichannel capabilities, emerging digital channels like messengers, inbound and outbound capabilities, advanced AI integrations, omnichannel quality management, and more. Improve customer satisfaction and CX while driving sales with Bright Pattern’s call center software.
Bright Pattern maintains a lower TCO than other call center software vendors due to the platforms cloud-based architecture, ease-of-use, high speed of implementation, and fast ROI. Bright Pattern’s platform can be implemented and set-up at half the time of the industry average based on G2 Crowd and per industry analysts such as Frost and Sullivan and Ovum/Omdia. Bright Pattern is fully cloud-based and easy to deploy and administer, meaning your call center doesn’t need costly professional services or a dedicated IT support team. And new features are always available automatically.
Bright Patttern cloud contact center software has been rated by customer reviews as having the highest ROI in the industry with the fastest time to payback.
Add new digital channels to your omnichannel experience easily with cloud-based omnichannel capabilities and upgrade your customer service strategy.
Industry analyst Ovum/Omdia ranks Bright Pattern #1 for Multichannel Innovation, ahead of every other vendor.
Add New Channels Easily
Add new digital channels to your omnichannel experience easily with cloud-based omnichannel capabilities and upgrade your customer service strategy.
Easy to Manage
Business users can easily make changes to the system when needed without the time and expense of professional services or dedicated IT team.
No Downtime
Based on the cloud and powered by an Active-Active architecture, Bright Pattern’s contact center solution experiences zero downtime. Industry analyst Ovum/Omdia ranks Bright Pattern #1 for Reliability and Scalability.
Easiest to Use
Bright Pattern’s agent desktop is easy-to-use and training agents to use the platform is fast and simple. Bright Pattern has had customers like the State of Maryland up and running with agents is a single day.
Easily Deployed with Your Applications
Bright Pattern has simple out-of-the-box integrations for all leading CRMs or collaboration applications like Microsoft Teams. This means you can quickly deploy without needing to spend time and money to integrate Bright Pattern with the systems you have in place today.
Easily Customized to Your Needs
Bright Pattern’s platform is easily customizable to match specific use cases without needing to consult professional IT staff or support.
Boost Agent Performance
Boost contact center agents and contact center managers performance with advanced features like Unified Agent Desktop and different channels of communication.
"We have not had a single outage in more than 6 years … if a platform goes down for even 20 minutes that’s probably a loss of a hundred thousand dollars in lost business.”
“Bright Pattern simply flipped a switch, and our ServiceNow, Microsoft Dynamics, and Microsoft Teams integrations worked perfectly.”
Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.
