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Intelligent Predictive Dialer

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Reach Out to Clients on All Channels

Bright Pattern’s auto dialer allows call centers to make outbound calls to phone numbers in an efficient, streamlined manner. Utilizing powerful AI, Bright Pattern auto dialer software offers a number of dialing options to choose from, including predictive dialer, progressive dialer, preview dialer, and automatic interactive voice response (IVR) modes. Utilize the latest power dialer technology to boost customer satisfaction and agent productivity, reduce time spent on manual dialing, and increase the number of live connections to dramatically improve sales and support results. Bright Pattern’s autodialer is award-winning, consistently outperforming autodialers form other top CCaaS vendors. Bright Pattern’s auto dialer was ranked as the best by Gartner in the 2020 SoftwareAdvice FrontRunner Quadrant, Capterra, and GetApp online review sites.

EXPLORE OMNICHANNEL

Add SMS Campaigns to Your Outbound Calling

In addition to Bright Pattern’s auto dialer capabilities, you can also utilize SMS campaigns for notifications and appointment reminders, customer outreach, fundraising, debt collection, market research, marketing automation, and more. Bright Pattern SMS campaigns also offer location detection and multimedia messaging service so customers can effortlessly share data, images, and more. Research shows that 83% of all texts are read in less than 30 minutes, so ensure that your messages will always be read by your clients.

Increase ROI on Outbound Campaigns and Sales Calls with AI

Powered by AI and algorithms, Bright Pattern's auto dialer calls telephone numbers rapidly, allowing you to increase call volume and move to the next call quickly. Connect call center agents with live calls, and go through contact lists and call lists with little downtime and idle time. Automate key features and functionality, and limit unanswered calls and busy lines while meeting key call metrics. When missed callers dial back, use AI-powered automatic call distribution (ACD) to connect them to a live person. Boost the performance of your call center reps, telemarketers, sales teams, and outbound sales teams, and improve lead management.

EXPLORE AI

Personalize and Prioritize for Better Customer Satisfaction

Customize sales calls and customer service campaigns. Through powerful customer relationship management (CRM) integrations, give representatives accurate information based on Caller ID to personalize live conversations. Provide access to insight from the registry like call records, progress in the sales process, and customer analytics. If a customer does not pick up, leave personalized recorded messages, audio messages, voice messages, and voicemails on their answering machine.

Compliant with Government Regulation

Bright Pattern auto dialer solution adheres to all regulations, including TCPA, PCI, GDPR, and the FCC DNC list. Our auto dialer system ensures your customer service team and sales agents are following regulations while maintaining high agent performance. Go through multiple lists of contacts and phone numbers using the auto dialer with confidence. Process personal information, like credit cards and addresses, safely with our PCI compliant environment.

EXPLORE COMPLIANCE

Bright Pattern Predictive Dialer Software Features

No Downtime
Based on the cloud and powered by active-active architecture. Reduce dropped call, lag, disconnected calls, and abandoned calls.
Advanced Call Routing
Our dialer and call center software ensures customers that call back are routed to the correct agent. Ensure excellent customer service through fast support.
High Accuracy Based on Algorithms and Metrics
Utilize advanced statistical algorithms and metrics to increase dialing rate. Preview and dial contact lists while bypassing busy signals and wrong numbers.
CRM Integrations
Get representatives access to info in real time, increasing efficiency and personalizing customer support and sales outreach.
Scenario Builder
Tailor the customer experience with our effortless drag-and-drop customer journey builder and open APIs. Contact center solution is perfect for businesses of any size, from large call centers to small businesses to startups.
Different Types of Autodialing
Bright Pattern supports many outbound dialing methods:
- Predictive dialer
- Preview dialer
- Progressive dialer
- Manual Dialer

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Personalized Outbound Campaigns on an Omnichannel Software Solution

 

Make manual dialing a thing of the past. Connect with clients using any of our with auto dialing modalities, including progressive dialing, preview dialing, and predictive dialing. Bright Pattern’s autodialer is one of the best, ranked as the top by Gartner in the 2020 SoftwareAdvice FrontRunner Quadrant. Utilize the best auto dialer software on the market, and make every interaction personalized for higher ROI and customer engagement.

 

Add SMS to your Outbound Strategies 

Don’t limit yourself to only phone lines and phone systems! Use SMS campaigns to improve your outbound activities. 

 

CRM Integrations

Connect with any major CRM software, like Salesforce, Microsoft Dynamics 365, Zendesk, NICE inContact, Oracle Service Cloud, and more. Increase conversion through personalized outbound calls and inbound calls. Increase lead generation and optimize representative experience with workflow automation.

 

Quality Management on Any Channel

Ensure the efficiency of outbound campaigns with omnichannel quality management. Allow supervisors to easily monitor any interaction on any channel, no matter how high the number of calls is. Give yourself complete control to ensure high quality interactions and high KPIs.

Powerful Integrations

Additional Bright Pattern Features

Unified Agent Desktop
CRM Integration
True Omnichannel
Cloud-Based
Intelligent Routing
AI-Powered Agent Assistance
Sentiment and Text Analysis
Interactive Voice Response
Built-in Quality Management
WFO and WFM Integration
Call and Screen Recording
Automated Bot Conversations
Drag-and-Drop Scenario Builder
All Digital Channels Supported
Automatic Call Distribution (ACD)
Click-to-Call, Click-to-Chat Capabilities

Frequently Asked Questions

Bright Pattern supports multiple different forms of auto dialing. The types of autodialer Bright Pattern supports are 

  • predictive dialer
  • preview dialer
  • progressive dialer
  • manual dialer. 

Choose the form of dialing your contact center needs, and increase efficiency and exceed call center metrics in no time.

There are multiple things to look for in your auto dialer software. Having these in your autodialer software will ensure that your outbound campaigns are highly efficient and will reach the maximum number of customer possible. 

The first feature your autodialer system should have is advanced call routing. Ensure that your autodialer software routes customers that call back to the correct agent. Get customers to the right agent as quickly as possible, ensuring excellent customer service and fast support. 

Another feature your power dialer setup should have is ensuring that it utilizes advanced statistical algorithms and metrics. Utilizing powerful information and algorithms can increase dialing rates, bypassing busy signals and wrong numbers instantly to boost call volume and call center efficiency. 

Finally, your power dialer setup should be compliant with government regulation, including TCPA, PCI, GDPR, and the FCC DNC list. Doing this ensures that your contact center operates safely in the boundaries of the law to avoid fines and penalties.

An autodialer can benefit your business by increasing the efficiency of your outbound campaigns. With the right technology, you can dramatically increase the number of clients and customers you reach while exceeding call center metrics and KPIs. 

With Bright Pattern’s autodialer, your agents can be connected to customers instantly. Through predictive dialing and advanced algorithms, dropped and unanswered calls can be skipped instantly, allowing your agents to connect with customers more quickly. 

Increase the effectiveness of your outbound campaigns and automate routine tasks like automated notifications with autodialer capabilities.

Bright Pattern’s autodialer gives your business or organization the ability to utilize SMs campaigns for notifications. Utilize outbound notification campaigns through SMS for tasks like appointment reminders, customer outreach, fundraising, debt collection, market research, marketing automation, and more. 

Bright Pattern’s SMS campaigns also offer location detection and multimedia messaging service so customers can effortlessly share data, images, and more.

Bright Pattern’s auto dialer ensures compliance by being built to comply with multiple government regulations and industry standards, like TCPA, PCI, HIPAA, and GDPR. Bright Pattern’s dialer also follows updated “do not call” lists as mandated by the FCC. 

Bright Pattern’s software is a secure environment that protects personal and sensitive data. Through various security measures, ranging from encryption of data to various different levels of access, Bright Pattern’s secure environment protects sensitive data like credit card information, personal addresses, social security numbers, and personal health data. 

By using the auto dialer, Bright Pattern ensures secure transmission of information while following government mandate on the use of autodialers and robocalling technology.

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