Bright Pattern’s cloud-based contact center solution enables your customer services teams to effortlessly communicate with customers across any digital channel, like voice, video, email, texting, web chat, chat bots, and more. Connect with customers and utilize full CRM integrations to provide the best possible customer experience while opening up opportunities to upsell.
Increase ARPU with great customer service and seamless upsell opportunities through any channel, and reduce churn rate by building strong customer relationships through comprehensive integrations with your CRM or record management system.
Bright Pattern’s omnichannel communications platform allows your agents to connect with customers on any digital channel, like voice, video, email, chat bot, SMS, text messaging, and more. Give your customers and agents the ability to switch the conversation on to another channel, providing more flexibility to your customer and giving your agents more opportunities to upsell to customers.
Connect your agents with one another and employees outside of the customer service department with Bright Pattern’s integration with Microsoft Teams. Bright Pattern’s Microsoft Teams integration enables your agents to communicate with one another without ever taking their eyes off of the customer interaction.
Bright Pattern’s Microsoft Teams integration allows you to see who is online on Teams as well, allowing you to select a readily available teammate or employee who can assist you with your customer interaction. Bright Pattern’s Teams integration also allows you to divide your team into groups, ensuring efficient communication.
Bright Pattern’s contact center software can be integrated with any major CRM provider, like Microsoft Dynamics, Zendesk, Salesforce, ServiceNow, and Oracle Service Cloud. It can also be integrated with your existing record management system. Reduce churn rate by providing great customer service and leading the customer through a seamless journey with your company.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern is a worldwide leading provider of call center solutions and is designed for the telecommunications industry. Bright Pattern’s telecommunications call center software can ensure personalized, seamless customer service. Being omnichannel means Bright Pattern can help provide your company with more upsell opportunities, increasing ARPU for your business while reducing churn.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.