Contact Center Software for Telco

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Upsell With Ease and Increase ARPU While Reducing Churn

Bright Pattern’s cloud-based contact center solution enables your customer services teams to effortlessly communicate with customers across any digital channel, like voice, video, email, texting, web chat, chat bots, and more. Connect with customers and utilize full CRM integrations to provide the best possible customer experience while opening up opportunities to upsell.

Increase ARPU with great customer service and seamless upsell opportunities through any channel, and reduce churn rate by building strong customer relationships through comprehensive integrations with your CRM or record management system.

Bright Pattern is the perfect partner as we get more creative and come up with new problem-solving products. The platform is well integrated into Zendesk and really well designed to supported our omnichannel needs.

- Sean Rivers | Director of Operations Technology | Republic Wireless
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Telco Benefits

AI-Powered
Powered by best-of-breed artificial intelligence, Bright Pattern’s solution enables sentiment and telecommunications analytics
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True Omnichannel
Connect with customers on any channel of communication. Support all emerging digital channels beyond phone calls, like video, text messaging, and social media.
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Cloud-Based
Bright Pattern’s platform is based on the cloud, providing flexibility, quick implementation, and value.
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Microsoft Teams Integration
Utilize Microsoft Teams integrations to see agent availability and allow seamless internal communication between your teams
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Intelligent Routing
Utilize AI-powered interactive voice response and omnichannel routing to optimize workflow at high call volumes for call center agents.
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Quality Management
Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.
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Upsell Opportunities on Any Channel

Bright Pattern’s omnichannel communications platform allows your agents to connect with customers on any digital channel, like voice, video, email, chat bot, SMS, text messaging, and more. Give your customers and agents the ability to switch the conversation on to another channel, providing more flexibility to your customer and giving your agents more opportunities to upsell to customers.

Seamless Internal Communication With Microsoft Teams

Connect your agents with one another and employees outside of the customer service department with Bright Pattern’s integration with Microsoft Teams. Bright Pattern’s Microsoft Teams integration enables your agents to communicate with one another without ever taking their eyes off of the customer interaction.

Bright Pattern’s Microsoft Teams integration allows you to see who is online on Teams as well, allowing you to select a readily available teammate or employee who can assist you with your customer interaction. Bright Pattern’s Teams integration also allows you to divide your team into groups, ensuring efficient communication.

Comprehensive CRM Integrations

Bright Pattern’s contact center software can be integrated with any major CRM provider, like Microsoft Dynamics, Zendesk, Salesforce, ServiceNow, and Oracle Service Cloud. It can also be integrated with your existing record management system. Reduce churn rate by providing great customer service and leading the customer through a seamless journey with your company.

Additional Bright Pattern Features

Unified Agent Desktop
CRM Integration
True Omnichannel
Cloud-Based
Intelligent Routing
AI-Powered Agent Assistance
Sentiment and Text Analysis
Interactive Voice Response
Built-in Quality Management
WFO and WFM Integration
Call and Screen Recording
Automated Bot Conversations
Drag-and-Drop Scenario Builder
All Digital Channels Supported
Automatic Call Distribution (ACD)
Click-to-Call, Click-to-Chat Capabilities

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    Best ROI and Time to Implement

    Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

    VIEW REPORT
    Highest ROI
    Quickest to Deploy

    Hundreds of Five Star Reviews

    Easy to Administer and Powerful to Use
    Howard Leary II
    The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
    Derek G.
    It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
    KC R.
    The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and provide the SLA data required for our partners.
    Sal Y.
    I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed.
    Julie T.
    We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.
    Othmar B.

    Frequently Asked Questions

    Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your telecommunications operation. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
    Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
    Bright Pattern is a worldwide leading provider of call center solutions and is designed for the telecommunications industry. Bright Pattern’s telecommunications call center software can ensure personalized, seamless customer service. Being omnichannel means Bright Pattern can help provide your company with more upsell opportunities, increasing ARPU for your business while reducing churn.
    Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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