Complying with government and industry regulations is mandatory for any contact center. Call centers that handle sensitive information like credit card data, payment card information, personal health information, cardholder data, and any identifiable information are legally obligated to follow regulations and laws set by the government and regulatory organizations. These regulations and laws protect customers and regulate contact centers to ensure customer safety.
Bright Pattern’s contact center software is fully compliant and features many advanced security measures to protect customer information and sensitive data.
Build strong customer relationships with powerful AI-driven omnichannel contact center software. Empower agents and boost ROI with powerful QM and AI.
Full compliance and comprehensive security features that ensure patient privacy, all while delivering seamless customer experiences.
Deliver seamless, personalized interactions to customers with AI-driven contact center software. Featuring built-in quality management and text/sentiment analysis.
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.
Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.
The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies and merchants that accept, process, store, or transmit credit card information and payment card data maintain a secure cardholder data environment. PCI DSS rules are set by an organization consisting of all of the major credit card companies, and it ensures compliance on the merchant level. PCI DSS is required for vendors and merchants to utilize a credit card processor and accept credit card payments from customers.
Bright Pattern’s contact center software allows call center operations, contact center agents, and compliance teams to process credit card information securely and easily. Our call center solutions are fully PCI compliant and features comprehensive encryption and various levels of access control, with sensitive authentication data being protected by encryption as well.
The Health Insurance Portability and Accountability Act, or HIPAA, is a United States federal law that defines the requirements for the appropriate use and safeguarding of protected health information (PHI). This includes regulation of the use and disclosure of protected health information, and the safeguards needed for HIPAA compliance.
Featuring multiple levels of encryption and sophisticated access control through unique IDs and tokens, Bright Pattern’s contact center solutions prevent unauthorized access by hackers and unqualified personnel, and protect against data breaches that may leak PHI. The security framework of our solutions gives contact center managers peace of mind.
The General Data Protection Regulation, or GDPR, is a European Union regulation that focuses on data protection and privacy of all individuals within the E.U. The GDPR sets rules and regulations on how companies manage and share personal data. GDPR is applicable to any company that handles stored data of callers and records for EU residents.
Bright Pattern’s contact center solution is able to store interactions history across any channel, whether it is communication through a mobile device, web chat, entire calls, text messaging, and more. This ability to do call recording, voice recording, and chat transcriptions means Bright Pattern’s cloud solutions will store tons of customer data. The good news is that Bright Pattern makes it easy for contact center managers to modify and remove customer data and any caller registry per the customer’s wishes. Avoid fines and ensure best practices are being followed by your call center agents our solution’s regulatory compliance with GDPR.
The Telephone Consumer Protection Act, or TCPA, is a federal statute that restricts telephone solicitations and the use of automated telephone equipment. TCPA protects clients from harassment and protects consumer privacy.
With the rise of telemarketing calls, outgoing calls can be perceived as invasive and unwanted. They are also now regulated by the federal government through the use of “Do Not Call” lists and fines. Bright Pattern’s contact center software is fully TCPA complaint and has features in-place to ensure that your contact center is following federal regulation. Utilize advanced, AI-driven speech analytics and sentiment analysis to boost your call center metrics and ensure that your contact center provides great customer service.
SOC is an auditing procedure that ensures service providers are securely managing personal data of customers and store customer data in a way that protects company interests and client privacy.SOC certification and following the trust service criteria (TSC) are basic requirements for any contact center software that handles sensitive information.
Bright Pattern is certified as a SOC compliant vendor and follows all five “trust service principles” to ensure SOC compliance. Through the implementation of access control, comprehensive encryption, and automated notifications, Bright Pattern is committed to providing data security.