AI-Powered Healthcare Contact Center Software

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HIPAA Compliant Call Center Software

The healthcare industry revolves around patient care, staff efficiency, and data security. Make sure your healthcare organization covers all three with HIPAA-compliance contact center software.

Bright Pattern’s AI-driven contact center solutions ensure personalized customer experiences and seamless patient engagement. Connect with customers and patients over any channel and gain insight into the patient’s journey. Ensure HIPAA-compliance with comprehensive data security and encryption features.

We have switched over from Genesys Pure Cloud 3 years ago and have been really happy. We had 100% up-time and enjoy the cooperation with their software developers and management team.

- Othmar B, VP Marketing
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Powerful CX Features for Insurance

AI-Powered
Utilize best-of-breed artificial intelligence for omnichannel routing, task automation, and quality assurance.
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True Omnichannel
Provide customer support over all digital channels. Utilize channels like voice, video, SMS, and text messaging for proactive patient communications.
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Cloud-Based
Powerful cloud customer experience platform. Organizations of all sizes can gain access to advanced, new features easily.
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CRM Integration
Integrate with any major CRM, like Salesforce and Microsoft Dynamics, or your own system of records. Track the customer journey from beginning to end.
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Intelligent Routing
Utilize AI-powered automatic call distribution (ACD) and interactive voice response (IVR) features to route patients to a suitable live agent.
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Quality Management
Gain insights into your healthcare call center and ensure exceptional customer experiences with omnichannel, AI-powered quality assurance.
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Route Customers to Their Personal Agent

Customers want to reach the right insurance department and the right insurance agent or claims adjuster quickly. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Comprehensive HIPAA Compliance

Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in-mind, Bright Pattern utilices secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:
• Roles-based access controls
• Encryption of data transmissions
• Powerful scripting language to collect, transfer, and process customer data

AI-Powered

Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real time through powerful agent assist with features like sentiment and text analysis.



Quality Assurance

Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution.. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.

Additional Insurance Call Center Software Features

Unified Agent Desktop
CRM Integration
True Omnichannel
Cloud-Based
Intelligent Routing
AI-Powered Agent Assistance
Sentiment and Text Analysis
Interactive Voice Response
Built-in Quality Management
WFO and WFM Integration
Call and Screen Recording
Automated Bot Conversations
Drag-and-Drop Scenario Builder
All Digital Channels Supported
Automatic Call Distribution (ACD)
Click-to-Call, Click-to-Chat Capabilities

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Best ROI and Time to Implement

Bright Pattern beat all other CCaaSS vendors for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

VIEW REPORT
5X
Contact Center Growth
99.999%
Average Uptime

Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
KC R.
Easy to Administer and Powerful to Use
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
Gerardo G
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
William Ayer
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
Brian Feinberg

Frequently Asked Questions

Bright Pattern is one of the leading vendors for AI-driven omnichannel contact center software. Our contact center software is true omnichannel, allowing you to seamlessly connect with customers over any channel. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s AI-powered omnichannel solution can streamline your healthcare call center operations with AI and omnichannel. Utilize advanced features to personalize the patient experience and get patients the service they need. Connect with patients over any channel and ensure all interactions are secure with HIPAA-compliant software.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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