In the travel and hospitality industry, customer experience is everything. From the moment prospective travelers book reservations through a travel agency to the moment they return home, customer service is king in the travel industry.
With Bright Pattern’s AI-driven omnichannel contact center software, deliver customer service on any channel and get access to the latest in CX technology. Bright Pattern’s call center software allows travel call centers and travel assistance centers to reach clients through any digital channel and ensure consistent, seamless customer experiences on 100% of all interactions on any channel.
In the travel and hospitality industry, changes to plans often happen in short notice and unexpected circumstances may alter travel plans significantly. Events like flight delays, natural disasters, and cancellations can affect plans. Through Bright Pattern, allow travel agents or your support department to quickly send customers proactive notifications about itinerary updates and travel plan alterations. Whether your business has a local presence or global presence, get customers information quickly no matter where you are in the world.
Bright Pattern’s customer support platform is powered by best-of-breed AI. Self-service options provide customers with more freedom while reducing the volume of inbound calls and outbound calls. Through powerful AI-driven interactive voice response systems and chatbots, give customer self-service options and provide real time routing to a live analyst or agent in your travel assistance center if the customer needs assistance with booking and altering planes.
Bright Pattern’s contact center software is AI-driven and can intelligently route clients, callers, web leads, and interested parties to the right resource. Customers with special roles, like those who are enrolled in a loyalty program or VIP membership, can be routed to the right agent quickly. Increase customer satisfaction by streamlining your phone system and digital channels with AI-powered routing.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern is a leading provider of call center solutions and is designed with flexibility, self-service, and automation in mind. Bright Pattern’s travel call center software can power your travel and hospitality call center services and ensure personalized, consistent customer experiences with every interaction.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.