SOC 2 is an auditing procedure that ensures service providers are securely managing personal data of customers and store customer data in a way that protects company interests and client privacy. SOC 2 compliance means providing data security and best practices to ensure that confidential information is kept private. SOC 2 certification and following the trust service criteria (TSC) are basic requirements for any contact center software that handles sensitive information.
Bright Pattern is certified as a SOC compliant vendor. Review of Bright Pattern compliance was conducted by regulators in accordance with AT section 101, Attest Engagement (AICPA Professional Standards). Bright Pattern fulfills compliance requirements and has passed the compliance process.
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SOC 2, developed by the American Institute of Certified Public Accountants (AICPA or American Institute of CPAs), defines a criteria for managing customer data that are based on five “trust service principles”: security, availability, processing integrity, confidentiality, and privacy. Whether you’re a service organization, a software vendor, a government organization, or a business, it is crucial to follow these “trust principles” and pass the audit process to ensure information security and mitigation of security risk.
The SOC 2 security trust principle refers to protecting system resources against unauthorized access. Access control establishes security measures that prevent system abuse, theft of data, removal of data, tampering of data, and misuse of software. It examines physical and electronic forms of organization controls in use to ensure limited visibility to sensitive information and to mitigate the risk of security breaches and security risk.
Bright Pattern is committed to providing security to all clients and preventing unauthorized access. This is done through conducting risk assessment, testing the effectiveness of controls, and mitigating security risks. Here are the ways Bright Pattern supports security trust principles for SOC 2 Compliance:
The SOC 2 availability trust principle refers to a system being available for operation and use as specified by a contract or Service Level Agreement (SLA).
As a SaaS provider, Bright Pattern is committed to providing software with high reliability that will not experience downtime for any period of time. Here are ways Bright Pattern supports availability for SOC 2 Compliance:
The SOC 2 processing integrity trust principle refers to the system processing being complete, accurate, timely, and authorized. Processing integrity ensures that data processing is error-free and done in a timely fashion within a service organization’s system. It provides peace of mind and assurance that the data is accurate. For businesses that offer financial or e-commerce transactions, audit trails, financial reports, and auditors should include details on controls designed to safeguard transactions.
Bright Pattern, as a provider of software that processes sensitive information and customers’ data, follows processing integrity through the following ways:
The SOC 2 confidentiality trust principle refers to data that is restricted to a specified set of persons or organizations and is protected according to policy agreement. Confidentiality ensures specific sets of client data are restricted to a specified set of persons within the entire organization and sensitive data is kept safe.
Bright Pattern, utilizing cloud services and handling client data, ensure confidentiality through the following ways:
The SOC 2 privacy principle refers to personal information that is collected, used, retained, disclosed, and destroyed in conformity with the commitments in the entity’s privacy notice and with criteria set forth in generally accepted privacy principles (GAPP). The privacy principle differs from the confidentiality principle through it’s safeguarding of personal information. Personal information can include name, social security number, address, and financial information.
Bright Pattern’s software provides privacy through the following:
Bright Pattern, being a top provider of cloud contact center software, is committed to protecting sensitive information through the implementation of encryption, access controls, and 24/7 availability. Our contact center software implements features that make Bright Pattern SOC compliance in accordance with the purpose of SOC standards. Aside from SOC compliance, Bright Pattern is also PCI, GDPR, TCPA, and HIPAA compliant.