DELIVER MODERN CUSTOMER SUPPORT SERVICES AT A FAST PACE
Consumers of high-tech and IoT devices demand a higher level of customer support across the channels they use in their everyday life. With high-tech and early adopter customers becoming more mobile and digital savvy, they expect companies to provide a seamless omnichannel experience. Bright Pattern Contact Center software for high-tech consumer products is a cutting-edge solution for customer communications over voice, video, and digital channels.
DIFFERENTIATE WITH PERSONALIZED CUSTOMER EXPERIENCE
High-tech and IoT companies must differentiate themselves by providing a highly personalized customer experience. The more sophisticated the device, the higher the need for proactive support and software that informs agents of relevant customer information to solve a large variety of issues.
EMPOWER REPRESENTATIVES WITH THE RIGHT TOOLS
Deliver value through knowledgeable agents trained as problem solvers and equipped with the right tools to work collaboratively with customers and clients. Bright Pattern software gives agents consolidated customer data, communication tools, and easy access to information in a single desktop.
QUICKLY DEPLOY YOUR CONTACT CENTER
Newly emerging consumer technology brands often need to deploy customer support centers quickly based on consumer demand. Utilize Bright Pattern to deploy a cloud-based contact center in days with software that is easy for agents to use with minimal training. Quickly scale agents up or down, while paying for only what you use.
INTEGRATION ECOSYSTEM AND OUT-OF-THE-BOX CRM INTEGRATIONS
Increase agent productivity with an integration UI, click-to-call, screen pop, and activity history, automatically saved with each ticket. Bright Pattern has out-of-the-box integrations with top CRM providers, including Salesforce, Microsoft Dynamics, Zendesk, Oracle Service Cloud, and ServiceNow.
High-tech companies need to continue to provide innovative support because their customers demand it more than customers in other industries. These tech-savvy customers will continue to use new and trendy channels and expect to be offered them as support channels.
PICK A PARTNERSHIP, NOT A VENDOR
Partner with Bright Pattern to get the most out of your support software. Many vendors place their customers into boxes in which they may not fit. Bright Pattern works with each customer to provide a safe transition to the cloud, easy onboarding with 24/7 support and training, an advanced integration ecosystem, and platform customization.
OPERATE WITH ADVANCED ENTERPRISE FUNCTIONALITY
High-tech and IoT consumer product companies need to invest in software with enterprise functionality for reliability, scalability, and flexibility. It is important to select a reliable, mature technology built for the modern, omnichannel contact center that can also evolve to meet new business needs.
Bright Pattern offers 99.995% uptime with active-active disaster recovery, scalability to 15,000+ agents, multinational deployment, and continuous availability thanks to nondisruptive on-the-fly updates.