The insurance industry is diverse and complex. It comprises a multitude of offerings including accident insurance, home insurance, health insurance, property insurance, car insurance, and more.
With Bright Pattern’s AI-driven omnichannel contact center software, make providing personalized customer experiences easy, no matter what kind of insurance your business offers. Reach customers through any channel, like voice, video, and digital channels.
Customers want to reach the right insurance department and the right insurance agent or claims adjuster quickly. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.
Bright Pattern’s contact center software is powered by advanced AI. Our AI can be used to assist call center representatives and call center employees when serving callers. It can also be used by supervisors to implement quality management in the call center. Finally, Bright Pattern’s AI can be utilized to quickly answer basic inquiries and route insurance customers to their personal insurance agent quickly.
Bright Pattern’s contact center software is fully compliant with HIPAA, GDPR, TCPA, SOC, and PCI. Utilizing advanced encryption, secure data storage, comprehensive access control, and third-party integration, Bright Pattern’s omnichannel solution is fully secure. Deliver secure customer service and ensure data protection with full compliance.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s AI-powered omnichannel solution can be tailored for any kind of insurance contact center. With intelligent routing and built-in quality management, Bright Pattern can ensure personalized, consistent customer experiences.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.