Best Cloud-Based Insurance Call Center Software

Contact Center Software for Any Insurance Industry

The insurance industry is diverse and complex. It comprises a multitude of offerings including accident insurance, home insurance, health insurance, property insurance, car insurance, and more.

With Bright Pattern’s AI-driven omnichannel contact center software, make providing personalized customer experiences easy, no matter what kind of insurance your business offers. Reach customers through any channel, like voice, video, and digital channels.

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This regional insurance company had an innovative vision to bring every employee in the company together to help their policyholders during the hurricane season. By extending Bright Pattern contact center technology beyond the contact center to every employee, they are showing how a smaller regional insurance company can surpass larger national insurance companies when it comes to offering a more personalized and nimble customer experience.

Powerful CX Features for Insurance


Powered by best-of-breed AI, Bright Pattern’s solution enables sentiment and text analysis for agent assist and intelligent routing.

True Omnichannel

Connect with customers on any channel of communication. Support all emerging digital channels, like video, text messaging, and SMS.

Unified Agent Desktop

View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.

Custom Scenario Builder

Customize our contact center platform with powerful APIs to suit your situation or industry.

Intelligent Routing

Utilizing powerful AI and advanced IVRs, route clients to the right department or the right agent within your insurance company.

Quality Management

Ensure consistent, personalized customer experiences with AI-driven, built-in omnichannel quality management.

Route Customers to Their Personal Agent

Customers want to reach the right insurance department and the right insurance agent or claims adjuster quickly. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.

Powered by AI

Bright Pattern’s contact center software is powered by advanced AI. Our AI can be used to assist call center representatives and call center employees when serving callers. It can also be used by supervisors to implement quality management in the call center. Finally, Bright Pattern’s AI can be utilized to quickly answer basic inquiries and route insurance customers to their personal insurance agent quickly.

Comprehensive Compliance

Bright Pattern’s contact center software is fully compliant with HIPAA, GDPR, TCPA, SOC, and PCI. Utilizing advanced encryption, secure data storage, comprehensive access control, and third-party integration, Bright Pattern’s omnichannel solution is fully secure. Deliver secure customer service and ensure data protection with full compliance.

Additional Insurance Call Center Software Features

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Best ROI and Time to

Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

Related Resources

Frost & Sullivan Contact Center Buyers Guide
Press Release
Insurance Company Leverages Every Employee to Help Customers During Hurricane Season

Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
Easy to Administer and Powerful to Use
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern’s AI-powered omnichannel solution can be tailored for any kind of insurance contact center. With intelligent routing and built-in quality management, Bright Pattern can ensure personalized, consistent customer experiences.

Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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