Financial Institutions today are struggling to manage the various forms of communication demanded by their customers. Customer expectations have increased dramatically over the years and they expect personalization and the ability to choose their preferred form of interaction (i.e. chat, messaging, SMS. voice, etc.). Bright Pattern has addressed this challenge by delivering a fully integrated omnichannel contact center platform in which, regardless of the form or forms of communication a customer may choose, the context of each interaction is retained and it is treated as a single conversation.
Digital transformation is a imperative for today’s financial institutions, and omnichannel is critical in reimagining the customer journey. According to McKinsey & Company, digitized entrants hold 17 percent of global revenue, yet 47 percent of digital revenue. In the financial services sector, this is now closer to 50/50. Omnichannel and moving to digital accelerates this transformation and creates new opportunities for enhancing the customer journey by developing new customer segments and increasing revenue.
More financial service providers are moving to the cloud to take advantage of its many economic benefits, including reduced operational expense and improved efficiency, which drive increased revenue. Bright Pattern’s cloud software also improves ROI through innovative omnichannel features and an advanced integration ecosystem with out-of-the-box CRM integrations available. Whether you are a bank, brokerage firm, credit union, or other financial service providers, you can provide best-in-class customer experience to improve your bottom line.
Finance and banking require higher levels of security and compliance to protect all customer data and avoid litigation. It is important to have special security standards in place to prohibit agents from viewing sensitive information and to protect customer information from outside sources. Bright Pattern is PCI DSS 3.2 compliant and has received an independent third-party compliance certification from CompliancePoint.
CompliancePoint is a skilled team of contact center compliance consultants with a successful history of consulting and auditing Fortune 500 firms and global industry leaders.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is one of the leading vendors for AI-driven omnichannel contact center software. Our contact center software is true omnichannel, allowing you to seamlessly connect with customers over any channel. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.