Secure Call Center Software for Financial Services
Financial Institutions today are struggling to manage the various forms of communication demanded by their customers. Customer expectations have increased dramatically over the years and they expect personalization and the ability to choose their preferred form of interaction (i.e. chat, messaging, SMS. voice, etc.). Bright Pattern has addressed this challenge by delivering a fully integrated omnichannel contact center platform in which, regardless of the form or forms of communication a customer may choose, the context of each interaction is retained and it is treated as a single conversation.