Shoppers are moving toward digital channels for their shopping needs. The adoption of new channels and technologies by consumers means retailers must adapt to continue providing exceptional customer experiences.
Bright Pattern’s AI-driven omnichannel contact center software helps retailers and business build strong customer relationships through personalized customer interactions. Support a variety of channels for customers to connect with you through, and stand out in the retail business with high customer satisfaction and exceptional customer service.
Build strong customer relationships and win customer loyalty through providing a personalized customer experience. Meet customer needs and win the retail sector with customer loyalty. With Bright Pattern’s platform, utilize any digital channel and streamline the customer experience with comprehensive CRM integrations and AI-powered agent and customer assist.
Bright Pattern’s cloud customer experience platform has built-in omnichannel quality management that utilizes AI and analytics to monitor 100% of interactions on every channel. Ensure best practices are being followed, boost first call resolution, ensure proper training of new agents, access all call recording transcripts, and empower contact center agents.
Bright Pattern’s contact center software can be integrated with any major CRM provider, like Microsoft Dynamics, Zendesk, Salesforce, ServiceNow, and Oracle Service Cloud. Connect with customers effortlessly and utilize CRMs to provide a personalized, context-rich interaction that will keep customers coming back.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern is a worldwide leading provider of call center solutions and is designed for the retail industry. Bright Pattern’s retail call center software can power your retail call center services and ensure personalized, consistent customer experiences with every interaction.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.