The healthcare industry revolves around patient care, staff efficiency, and data security. Make sure your healthcare organization covers all three with HIPAA-compliant contact center software.
Bright Pattern’s AI-driven contact center solutions ensure personalized customer experiences and seamless patient engagement. Connect with customers and patients over any channel and gain insight into the patient’s journey. Ensure HIPAA-compliance with comprehensive data security and encryption features.
Customers want to reach the right healthcare department and the right agent. Through Bright Pattern’s best-of-breed AI and advanced IVRs, you can quickly route customers to their personal insurance agent. This ensures that the customer receives service quickly and jumps through less hoops to get the assistance they need.
Bright Pattern’s omnichannel contact center platform is fully HIPAA-compliant. Designed with healthcare providers in mind, Bright Pattern provides secure transmission and storage of data during customer service, and ensures agents are following HIPAA protocols. Bright Pattern utilizes:
These technologies guarantee HIPAA-compliant call tracking.
Bright Pattern’s platform powers medical contact centers and service teams through the use of AI. Utilize powerful AI to automate basic tasks for workforce optimization like scheduling appointments and automatic billing. Boost agent productivity in real-time through powerful agent assist with features like sentiment and text analysis.
Ensure exceptional customer experience and patient experience on 100% of all interactions on any channel. Utilize powerful analytics to ensure interactions with call center agents have high CSAT scores and improve first call resolution. Gain access to powerful data and insights into your contact center, and ensure best practices are being implemented in your healthcare call center.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s AI-powered omnichannel solution can streamline your healthcare call center operations with AI and omnichannel. Utilize advanced features to personalize the patient experience and get patients the service they need. Connect with patients over any channel and ensure all interactions are secure with HIPAA-compliant software.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.