Contact Center Software for BPO

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Designed With Flexibility in Mind

BPO, or business process outsourcing, companies offer BPO call center capabilities that help companies manage communications with customers. BPOs strive to provide call center services that boost customer satisfaction while maintaining cost savings.

Bright Pattern’s AI-driven omnichannel contact center software makes providing BPO call center services personalized and easy. Utilize powerful automation and AI tools, customizable APIs in our scenario builder, and built-in quality management to streamline your business processes and make providing exceptional customer service simple.

Business continuity, single unified global platform seamlessly access by agents in 3 sites in 3 different countries, omni-channel. Intuitive UI/UX and functionality for users at all levels from agent through to department head with an awesome team at BrightPattern to compliment.

- Gerald M, Global Head of Customer Service
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Powerful CX Features for BPOs

AI-Powered
Powered by best-of-breed AI, Bright Pattern’s solution enables sentiment and text analysis for agent assist and intelligent routing.
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True Omnichannel
Connect with customers on any channel of communication. Support all emerging digital channels, like video, text messaging, and social media.
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Unified Agent Desktop
View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.
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Custom Scenario Builder
Customize our contact center solution with powerful APIs to suit your outsourced call center’s situation.
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Intelligent Routing
Utilizing powerful AI and advanced interactive voice response, perform omnichannel routing easily and get customers to the right agent quickly.
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Quality Management
Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.
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Easily Add Channels

Customers are becoming increasingly digital and many adopt new emerging channels in their daily lives. Connect with customers seamlessly on any channel, like voice call, video call, SMS, text messaging, messaging apps, mobile apps, and more. Add any new, emerging channels easily with no downtime for upgrades.

Powerful CRM Integrations

Bright Pattern’s platform integrates with all major CRM providers, like Zendesk, Salesforce, Microsoft Dynamics, Oracle Service Cloud, and ServiceNow. Or, integrate with your existing system of records seamlessly. Increase agent productivity with integrated UI, click-to-call, screen pop, and activity history with each ticket.

Comprehensive Compliance

Bright Pattern’s contact center software is fully compliant with HIPAA, GDPR, TCPA, SOC, and PCI. Utilizing advanced encryption, secure data storage, comprehensive access control, and third-party integration, Bright Pattern’s omnichannel solution is fully secure. Deliver secure customer service and ensure data protection with full compliance.

Additional Insurance Call Center Software Features

Unified Agent Desktop
CRM Integration
True Omnichannel
Cloud-Based
Intelligent Routing
AI-Powered Agent Assistance
Sentiment and Text Analysis
Interactive Voice Response
Built-in Quality Management
WFO and WFM Integration
Call and Screen Recording
Automated Bot Conversations
Drag-and-Drop Scenario Builder
All Digital Channels Supported
Automatic Call Distribution (ACD)
Click-to-Call, Click-to-Chat Capabilities
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Best ROI and Time to Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

VIEW REPORT
5x
Contact Center Growth
99.999%
Average Uptime

Related Resources

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Improving Customer Experience through Agent Engagement
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Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
KC R.
Easy to Administer and Powerful to Use
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
Gerardo G
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your BPO. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s is a worldwide leading provider of call center solutions and is designed with flexibility in mind. Bright Patteren’s software can be tailored for any industry and any situation. With intelligent routing and built-in quality management, Bright Pattern can ensure personalized, consistent customer experiences.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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