LIVE WEB CHAT FOR CUSTOMER SERVICE
LIVE WEB CHAT
Live web chat streamlines customer service, helping agents to work efficiently and serve customers faster and better than ever before. After all, customers are happiest when they quickly reach the person who can solve their problem. Agents are only effective when they spend time on interactions that they are qualified to handle.
Our call center software is designed to distribute inbound interactions to the correct person at your contact center. What’s more, our proactive chat features make it even easier for brands to reach out to customers with special offers. Conveniently, customers can switch to a VoIP or video call at any time during a live chat, for a seamless multichannel conversation. AI-driven automation, intelligent routing, and on-the-fly channel switching help customers and brands connect fast!
BENEFITS FOR CUSTOMERS
With live web chat, the customer space becomes more conversational and less transactional.
Help Where You Need It
From anywhere on your website, customers get targeted, timely service from skilled agents.
Seamless Escalation to a Call
Customers can start voice/video calls during the chat—talk, type, and share media concurrently.
BENEFITS FOR BRANDS
Our agent capacity model routes customers to the best agent, not just the first available agent.
Reduction of Agent Workload
AI and bots save precious time by automating requests and understanding customer needs.
Higher Customer Satisfaction Rating
Surveys and sentiment analysis provide actionable QM data for boosting customer experience.
Your Digital Transformation Starts Now
Bright Pattern packs everything you need to meet modern customer expectations:
Continuous Omnichannel Conversations
Connect with customers from your website, social media, Facebook page, SMS, and other applications, switching between channels on the fly.
Intelligent Process Automation
Quickly route customers to the highest skilled agents, using Natural Language Understanding and advanced contact identification.
Instant Insights on Customer Behavior
Let AI-driven sentiment and content analysis show you what customers want. See how changes in communications patterns impact your brand.
Live Web Chat Key Features:
Agent Capacity Model
Easy Escalation to a Call
On-the-Fly Channel Switching
Web Chat Built into Contact Center
Service Quality Management
Transcripts and Recordings
SEE WEBCHAT FEATURES IN ACTION
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service