Live web chat streamlines customer service, helping agents to work efficiently and serve customers faster and better than ever before. After all, customers are happiest when they quickly reach the person who can solve their problem. Agents are only effective when they spend time on interactions that they are qualified to handle.
Our call center software is designed to distribute inbound interactions to the correct person at your contact center. What’s more, our proactive chat features make it even easier for brands to reach out to customers with special offers. Conveniently, customers can switch to a VoIP or video call at any time during a live chat, for a seamless multichannel conversation. AI-driven automation, intelligent routing, and on-the-fly channel switching help customers and brands connect fast!