About Bright Pattern

Success = Experience + Innovation

Bright Pattern team

Bright Pattern was founded in 2010 by the team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies.

Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect and CRM solutions at FrontRange. From their prior work experience, they bring to Bright Pattern a profound understanding of what it takes to build feature rich customer service technology and have a deep commitment to the success of their customers. Today, Bright Pattern is combining these experiences to create cloud contact center solutions empowering mid and enterprise size businesses to offer great customer experience across all communication and messaging channels.

Our team prides itself on being at the forefront of technology innovations and market trends for communication. We invest heavily in research and development to bring those innovations to our customers and partners.

Chosen By Customers Across The World

Bright Pattern has been selected by enterprises of all sizes and across various industries

Backed By Industry Leaders

Industry leaders have selected Bright Pattern software to provide Cloud Contact Center solutions to their markets

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Aspect Software

the pioneer of call centers is a strategic investor in Bright Pattern. Aspect Software uses the Bright Pattern technology for its cloud contact centers offering and market it under the ZipWire brand
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Hitachi Systems

the technology conglomerate has selected Bright Pattern for its Cloud Contact Center platform serving the Japanese market, the 3rd largest in the world;

Bright Pattern’s Board Members

Bright Pattern’s Directors are Industry Veterans


Konstantin Kishinsky

Konstantin brings a strong background leading engineering and advanced application development teams. He has served in key management roles at Genesys Telecommunication Laboratories, Inc., VP of Product Development at Frontrange, and Founder and CEO of Cayo Communications, Inc.


Michael McCloskey

McCloskey, former president of Genesys and Kana Software, is a highly experienced technology executive with a proven track record of building high growth technology companies. He has been highlighted in numerous investment analyst reports, as well as national publications including Forbes Magazine, BusinessWeek and others.


Bob Krakauer

Krakauer brings two decades of financial experience, focused in the technology sector, to his role as executive VP and CFO at Aspect Software. Prior to joining Aspect, Krakauer served as Interim CFO of Genesys, Global Foundries, Lifelock and MagnaChip Semiconductor.

We, at Bright Pattern, believe that increasingly multichannel communications, growing need to manage a global workforce, and the speed of innovation driving businesses to cloud require a new solution, based on new technology and proven best practices. We develop and provide that solution

Bright Pattern Advisors

Bright Pattern Advisors is advised by Industry thought leaders


Joe Gagnon

SVP and GM of Aspect Software’s Cloud Solutions


Nicolas DeKouchkovsky

EX-CMO at Genesys, now he currently advises startups and mid-size companies on marketing and market development

History of Bright Pattern

  • Jul 2017


    TheDataGroup integration develops meaningful customer data while enhancing the quality of the data

  • Jun 2017


    Placed as leader on the Gartner, SoftwareAdvice FrontRunners quadrant

  • May 2017


    Selected for IBM Watson Build and Introduce AI for Contact Center with Watson

  • May 2017


    Out-of-the-box Integrations added for ServiceNow, Google Cloud Speech, Telegram, Monet and Pipkins

  • Apr 2017


    Bright Pattern Extends Its Cloud Contact Center Service to Japan

  • Apr 2017


    Bright Pattern enables European customers to move to cloud with Powered by Bright Pattern cloud-based solutions

  • Mar 2017


    Bright Pattern Offers Contact Centers the World’s Largest Advanced Caller ID Database from Next Caller

  • Mar 2017


    Bright Pattern Partners with Alterra.ai to Bring Virtual Agent AI to the Contact Center

  • Feb 2017


    Driving Contact Center Efficiency: Bright Pattern Partners with Dizzion to Bring the Power of Omnichannel Cloud Computing to the Desktop

  • Feb 2017


    Bright Pattern Extends Its Cloud Contact Center Service to Japan, New Zealand, and Australia

  • Jan 2017


    Bright Pattern and Reply.ai Introduce Bots with a Human Touch

  • Feb 2016


    Facebook and Telegram messengers added as supported channels to a multichannel platform.

  • Dec 2015


    10,000+ agent seats globally. 26 OEM reseller partners globally.
    150+ new features delivered in 2015. Localized to 12 languages.

  • Oct 2015


    Out-of-the-box Zendesk and Oracle RightNow integrations added.

  • Jan 2015


    New messaging channels added: SMS, LINE, and WeChat.
    WebRTC video introduced as a supplementary channel to chat.
    Bright Pattern platform proven to support 9,000 concurrent agents in a single account.

  • Dec 2014


    7 global OEM reseller partners in the US, LATAM, Japan, Holland, Turkey & Russia.
    100+ new features delivered in 2014, including performance indicators, screen recording, and WFM/CRM integration APIs.

  • Mar 2014


    Bright Pattern becomes a multichannel platform vendor providing inbound/outbound voice, chat, and email channels with the unique capability of omnichannel routing into a single agent user interface.

  • Feb 2014


    Former CEO of Genesys, Michael McCloskey, joins the board of directors of Bright Pattern.

  • Nov 2013


    Hitachi Systems inks Strategy alliance with Bright Pattern. Deploys first customer in Japan

  • Oct 2013


    Aspect Software became a global reseller of Bright Pattern software under product name Zipwire.

  • Jun 2013


    Reached 12 customers and 2,500+ agents. Added web chat as a channel.
    Out-of-the box Salesforce integration released.

  • Oct 2012


    Signed the first OEM reseller agreement in Europe.

  • Aug 2012


    Released predictive dialing functionality. Acquired their first original equipment manufacturer (OEM) channel partner in the US - Varolii (now Nuance).

  • Mar 2011


    Successfully deployed first enterprise customer, Hitachi Systems, with 1,500 concurrent agents.

  • Feb 2011


    Localized to five languages: English, Japanese, German, Russian & Spanish.
    Tested to support up to 5,000 concurrent agents.

  • Jan 2011


    1st product release. Inbound voice, skills-based routing, supported on all browsers.
    Passed certification with KDDI (Japanese telecommunications provider) and NTT Communications.

  • Apr 2010


    Started product development of ServicePattern; their scalable, reliable, and highly available multi-tenant, multichannel cloud contact center service.

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