Success = Experience + Innovation
Bright Pattern was founded in 2010 by a team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies.
Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect, as well as engineers who developed CRM solutions at FrontRange. Deeply committed to the success of their customers, these founding members have built upon their prior experience to infuse Bright Pattern with a profound understanding of what it takes to build feature-rich customer service technology. Today, Bright Pattern offers innovative cloud contact center solutions that empower mid- and enterprise-size businesses to deliver great customer experience across all communications and messaging channels.
We are proud to be at the forefront of technological innovations and market trends for communication. Bright Pattern invests heavily in research and development to bring those innovations to global customers and partners.
Chosen by Customers Across the World
Bright Pattern is the top choice of enterprises of all sizes and across various industries
Bright Pattern’s Board of Directors
Bright Pattern’s Board of Directors comprises industry veterans with over 20 years of experience leading the innovation of customer service software for enterprise-grade companies
Mr. Kishinsky brings a strong background leading engineering and advanced application development teams. He has served in key management roles at Genesys Telecommunication Laboratories, Inc., as VP of Product Development at FrontRange, and as Founder and CEO of Cayo Communications Inc.
Mr. McCloskey, former president of Genesys and Kana Software, is a highly experienced technology executive with a proven track record of building high-growth technology companies. He has been highlighted in numerous investment analyst reports, as well as national publications, including Forbes, Businessweek, and others.
At Bright Pattern, we deliver a new kind of solution based on the latest technologies and proven best practices. We believe that our solution successfully meets the ever-increasing demand for multichannel communications, providing the speed and agility needed to manage a global workforce and drive businesses to the cloud.
Bright Pattern Advisors
We collaborate with industry thought leaders to strengthen our vision of delivering the product innovation, platform reliability, and superior onboarding and support needed for today’s global market
The SVP and GM of Aspect Software’s Cloud Solutions. He draws his expertise in growth strategies from over 30 years of strategy and technology implementation experience in building consumer-facing solutions.
Nicolas De Kouchkovsky
An advisor and fractional CMO for B2B software companies. Previously CMO at Genesys, he helped drive the company’s expansion into the broader multi-channel contact center market.
History of Bright Pattern
Michael McCloskey, Board of Directors member and former CEO of Genesys, joins Bright Pattern as CEO
Bright Pattern opens a new branch office in Tokyo, Japan
Bright Pattern is selected for IBM’s Watson Build Challenge
Proudly, we place as a leader in the 2017 Q3 GetApp Call Center Category
We integrate with The Data Group to provide important augmentation features for developing meaningful customer data
Bright Pattern wins leader placement on the Gartner FrontRunners quadrant on Software Advice
Selected for IBM Watson Build, Bright Pattern introduces Watson-powered AI for contact centers
Out-of-the-box integrations are added for ServiceNow, Google Cloud Speech, Telegram, Monet, and Pipkins
European customers are enabled to move to the cloud with Powered by Bright Pattern cloud-based solutions
Bright Pattern offers contact centers the world’s largest advanced caller ID database from Next Caller
Bright Pattern partners with Alterra.ai to bring virtual agent AI to the contact center
Driving contact center efficiency, Bright Pattern partners with Dizzion to bring the power of omnichannel cloud computing to the desktop
Bright Pattern extends its cloud contact center service to Japan, New Zealand, and Australia
Bright Pattern and Reply.ai introduce bots with a human touch
Facebook Messenger and Telegram become supported channels on our multichannel platform
Bright Pattern scales from 5 to 10,000+ agent seats globally
We boast 26 OEM reseller partners globally
150+ new features were delivered in 2015
Bright Pattern contact center software is localized to 12 languages
Out-of-the-box integrations with Zendesk and Oracle Service Cloud (formerly RightNow) are added
SMS, LINE, and WeChat messaging channels are added
WebRTC video is introduced as a supplementary channel to chat
The Bright Pattern platform is proven to support 9,000 concurrent agents in a single account
We boast 7 global OEM reseller partners in the US, Latin America, Japan, Holland, Turkey, and Russia
100+ new features were delivered in 2014, including performance indicators, screen recording, and WFM/CRM integration APIs PIs.
Bright Pattern becomes a multichannel platform vendor providing inbound/outbound voice, chat, and email channels with the unique capability of omnichannel routing into a single agent user interface
Michael McCloskey, former CEO of Genesys, joins the board of directors of Bright Pattern
Hitachi Systems forms strategic alliance with Bright Pattern and deploys our first customer in Japan
Aspect Software becomes a global reseller of Bright Pattern software under product name Zipwire
Bright Pattern reaches 12 customers and supports 2500+ agents
Web chat is added as a channel
Out-of-the-box Salesforce integration is released
Bright Pattern signs the first OEM reseller agreement in Europe
Predictive dialing functionality is released
Bright Pattern acquires Varolii (now Nuance), its first original equipment manufacturer (OEM) channel partner in the US
Our first enterprise customer, Hitachi Systems, is successfully deployed with 1500 concurrent agents
Bright Pattern software is localized to five languages: English, Japanese, German, Russian, and Spanish
Our software is tested to support up to 5000 concurrent agents
Bright Pattern releases ServicePattern, its first product release, with inbound voice, skills-based routing, and support on all browsers
We pass certification with KDDI (Japanese telecommunications provider) and NTT Communications
Bright Pattern launches product development of ServicePattern, a scalable, reliable, and highly available multi-tenant, multichannel cloud contact center service