WHY DID WE CREATE BRIGHT PATTERN?
BRIGHTER CUSTOMER SERVICE STARTS WITH REVOLUTIONARY CLOUD TECHNOLOGY
Bright Pattern technology is the industry’s simplest, most powerful cloud contact center. It’s new, it’s different, and it will revolutionize the way that fast, easy customer service is delivered.
Our technology and unique Cloud 3.0 microservices architecture was created by recognized contact center industry leaders with over 25 years of experience building customer service software for enterprise-grade companies. Our team includes some of the original engineers who created enterprise contact center software at Genesys and Aspect, as well as engineers who developed CRM solutions at FrontRange.
Deeply committed to the success of their customers, these founding members have infused Bright Pattern with a profound understanding of what it takes to build feature-rich customer service technology that is fast to deploy and super-easy to use.
Today, Bright Pattern offers innovative cloud contact center solutions that empower mid- and enterprise-size businesses to deliver great customer experience across all communications and messaging channels, faster and easier than ever before. We are proud to be at the forefront of technological innovations and market trends for communication. Bright Pattern invests heavily in research and development to bring those innovations to global customers and partners.
EASIER FOR YOUR CUSTOMERS
Your customers can have an effortless, personal conversation across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like bots, video chat, and social messengers. It’s simple and easy for your customers. Everyone talks about omnichannel but Bright Pattern delivers it to your customers easily and simply. It’s brighter customer service.
EASIER FOR YOUR AGENTS
Whether you run a traditional customer service operation or are involved in sales and marketing, Bright Pattern’s omnichannel Agent Desktop lets your agents see each step in a given customer’s journey and respond immediately across all channels. Agents can see every interaction: live chat, bots, email, voice, SMS, email, and more. Experience the interface that helps your agents offer simple, easy customer service or sales.
“At Bright Pattern, we deliver a new kind of solution based on the latest technologies and proven best practices. We believe that our solution successfully meets the ever-increasing demand for multichannel communications, providing the speed and agility needed to manage a global workforce and drive businesses to the cloud.”
EASIER FOR YOUR BUSINESS
Bright Pattern will simplify how you turn on and deliver fast, easy service, whether you have a mid-sized business, a large enterprise with 10,000 users, or a BPO with service offerings for clients. Turn on faster, easier customer service in days without an army of IT staff. Launch quickly with a fast implementation and on-the-fly upgrades. Easily integrate with CRMs and other systems. And when you want to make changes to your business rules, your users can do it fast without having to bring in professional services.
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service