About Bright Pattern

Success = Experience + Innovation

Bright Pattern team

Bright Pattern was founded in 2010 by a team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies.

Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect, as well as engineers who developed CRM solutions at FrontRange. Deeply committed to the success of their customers, these founding members have built upon their prior experience to infuse Bright Pattern with a profound understanding of what it takes to build feature-rich customer service technology. Today, Bright Pattern offers innovative cloud contact center solutions that empower mid- and enterprise-size businesses to deliver great customer experience across all communications and messaging channels.

We are proud to be at the forefront of technological innovations and market trends for communication. Bright Pattern invests heavily in research and development to bring those innovations to global customers and partners.

Chosen by Customers Across the World

Bright Pattern is the top choice of enterprises of all sizes and across various industries

Backed by Industry Leaders

Industry leaders select Bright Pattern software to provide cloud contact center solutions to their markets.

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Aspect Software

Call center pioneer Aspect Software is a strategic investor in Bright Pattern. Aspect Software uses Bright Pattern technology for its cloud contact centers, marketing it under the Zipwire brand
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Hitachi Systems

Technology conglomerate Hitachi Systems chooses Bright Pattern to be its cloud contact center platform serving the Japanese market—the third largest market in the world

Bright Pattern’s Board of Directors

Bright Pattern’s Board of Directors comprises industry veterans with over 20 years of experience leading the innovation of customer service software for enterprise-grade companies


Konstantin Kishinsky

Founder and CTO

Mr. Kishinsky brings a strong background leading engineering and advanced application development teams. He has served in key management roles at Genesys Telecommunication Laboratories, Inc., as VP of Product Development at FrontRange, and as Founder and CEO of Cayo Communications Inc.


Michael McCloskey

CEO and Director

Mr. McCloskey, former president of Genesys and Kana Software, is a highly experienced technology executive with a proven track record of building high-growth technology companies. He has been highlighted in numerous investment analyst reports, as well as national publications, including Forbes, Businessweek, and others.

At Bright Pattern, we deliver a new kind of solution based on the latest technologies and proven best practices. We believe that our solution successfully meets the ever-increasing demand for multichannel communications, providing the speed and agility needed to manage a global workforce and drive businesses to the cloud.

Bright Pattern Advisors

We collaborate with industry thought leaders to strengthen our vision of delivering the product innovation, platform reliability, and superior onboarding and support needed for today’s global market

Joe Gagnon

Joe Gagnon

The SVP and GM of Aspect Software’s Cloud Solutions. He draws his expertise in growth strategies from over 30 years of strategy and technology implementation experience in building consumer-facing solutions.


Nicolas De Kouchkovsky

An advisor and fractional CMO for B2B software companies. Previously CMO at Genesys, he helped drive the company’s expansion into the broader multi-channel contact center market.

History of Bright Pattern

  • Jan 2018


    Michael McCloskey, Board of Directors member and former CEO of Genesys, joins Bright Pattern as CEO

  • Nov 2017


    Bright Pattern opens a new branch office in Tokyo, Japan

  • Aug 2017


    Bright Pattern is selected for IBM’s Watson Build Challenge
    Proudly, we place as a leader in the 2017 Q3 GetApp Call Center Category

  • Jul 2017


    We integrate with The Data Group to provide important augmentation features for developing meaningful customer data

  • Jun 2017


    Bright Pattern wins leader placement on the Gartner FrontRunners quadrant on Software Advice

  • May 2017


    Selected for IBM Watson Build, Bright Pattern introduces Watson-powered AI for contact centers
    Out-of-the-box integrations are added for ServiceNow, Google Cloud Speech, Telegram, Monet, and Pipkins

  • Apr 2017


    European customers are enabled to move to the cloud with Powered by Bright Pattern cloud-based solutions

  • Mar 2017


    Bright Pattern offers contact centers the world’s largest advanced caller ID database from Next Caller

  • Mar 2017


    Bright Pattern partners with Alterra.ai to bring virtual agent AI to the contact center

  • Feb 2017


    Driving contact center efficiency, Bright Pattern partners with Dizzion to bring the power of omnichannel cloud computing to the desktop
    Bright Pattern extends its cloud contact center service to Japan, New Zealand, and Australia

  • Jan 2017


    Bright Pattern and Reply.ai introduce bots with a human touch

  • Feb 2016


    Facebook Messenger and Telegram become supported channels on our multichannel platform

  • Dec 2015


    Bright Pattern scales from 5 to 10,000+ agent seats globally
    We boast 26 OEM reseller partners globally
    150+ new features were delivered in 2015
    Bright Pattern contact center software is localized to 12 languages

  • Oct 2015


    Out-of-the-box integrations with Zendesk and Oracle Service Cloud (formerly RightNow) are added

  • Jan 2015


    SMS, LINE, and WeChat messaging channels are added
    WebRTC video is introduced as a supplementary channel to chat
    The Bright Pattern platform is proven to support 9,000 concurrent agents in a single account

  • Dec 2014


    We boast 7 global OEM reseller partners in the US, Latin America, Japan, Holland, Turkey, and Russia
    100+ new features were delivered in 2014, including performance indicators, screen recording, and WFM/CRM integration APIs PIs.

  • Mar 2014


    Bright Pattern becomes a multichannel platform vendor providing inbound/outbound voice, chat, and email channels with the unique capability of omnichannel routing into a single agent user interface

  • Feb 2014


    Michael McCloskey, former CEO of Genesys, joins the board of directors of Bright Pattern

  • Nov 2013


    Hitachi Systems forms strategic alliance with Bright Pattern and deploys our first customer in Japan

  • Oct 2013


    Aspect Software becomes a global reseller of Bright Pattern software under product name Zipwire

  • Jun 2013


    Bright Pattern reaches 12 customers and supports 2500+ agents
    Web chat is added as a channel
    Out-of-the-box Salesforce integration is released

  • Oct 2012


    Bright Pattern signs the first OEM reseller agreement in Europe

  • Aug 2012


    Predictive dialing functionality is released
    Bright Pattern acquires Varolii (now Nuance), its first original equipment manufacturer (OEM) channel partner in the US

  • Mar 2011


    Our first enterprise customer, Hitachi Systems, is successfully deployed with 1500 concurrent agents

  • Feb 2011


    Bright Pattern software is localized to five languages: English, Japanese, German, Russian, and Spanish
    Our software is tested to support up to 5000 concurrent agents

  • Jan 2011


    Bright Pattern releases ServicePattern, its first product release, with inbound voice, skills-based routing, and support on all browsers
    We pass certification with KDDI (Japanese telecommunications provider) and NTT Communications

  • Apr 2010


    Bright Pattern launches product development of ServicePattern, a scalable, reliable, and highly available multi-tenant, multichannel cloud contact center service

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