Success = Experience + Innovation
Bright Pattern was founded in 2010 by the team of contact center industry veterans with over 20 years of experience building customer service software for enterprise-grade companies.
Bright Pattern’s founding team includes engineers who created enterprise contact center software while working at Genesys and Aspect and CRM solutions at FrontRange. From their prior work experience, they bring to Bright Pattern a profound understanding of what it takes to build feature rich customer service technology and have a deep commitment to the success of their customers. Today, Bright Pattern is combining these experiences to create cloud contact center solutions empowering mid and enterprise size businesses to offer great customer experience across all communication and messaging channels.
Our team prides itself on being at the forefront of technology innovations and market trends for communication. We invest heavily in research and development to bring those innovations to our customers and partners.
Chosen By Customers Across The World
Bright Pattern has been selected by enterprises of all sizes and across various industries
Bright Pattern’s Board Members
Bright Pattern’s Directors are Industry Veterans
Konstantin brings a strong background leading engineering and advanced application development teams. He has served in key management roles at Genesys Telecommunication Laboratories, Inc., VP of Product Development at Frontrange, and Founder and CEO of Cayo Communications, Inc.
McCloskey, former president of Genesys and Kana Software, is a highly experienced technology executive with a proven track record of building high growth technology companies. He has been highlighted in numerous investment analyst reports, as well as national publications including Forbes Magazine, BusinessWeek and others.
Krakauer brings two decades of financial experience, focused in the technology sector, to his role as executive VP and CFO at Aspect Software. Prior to joining Aspect, Krakauer served as Interim CFO of Genesys, Global Foundries, Lifelock and MagnaChip Semiconductor.
We, at Bright Pattern, believe that increasingly multichannel communications, growing need to manage a global workforce, and the speed of innovation driving businesses to cloud require a new solution, based on new technology and proven best practices. We develop and provide that solution
History of Bright Pattern
TheDataGroup integration develops meaningful customer data while enhancing the quality of the data
Placed as leader on the Gartner, SoftwareAdvice FrontRunners quadrant
Selected for IBM Watson Build and Introduce AI for Contact Center with Watson
Out-of-the-box Integrations added for ServiceNow, Google Cloud Speech, Telegram, Monet and Pipkins
Bright Pattern Extends Its Cloud Contact Center Service to Japan
Bright Pattern enables European customers to move to cloud with Powered by Bright Pattern cloud-based solutions
Bright Pattern Offers Contact Centers the World’s Largest Advanced Caller ID Database from Next Caller
Bright Pattern Partners with Alterra.ai to Bring Virtual Agent AI to the Contact Center
Driving Contact Center Efficiency: Bright Pattern Partners with Dizzion to Bring the Power of Omnichannel Cloud Computing to the Desktop
Bright Pattern Extends Its Cloud Contact Center Service to Japan, New Zealand, and Australia
Bright Pattern and Reply.ai Introduce Bots with a Human Touch
Facebook and Telegram messengers added as supported channels to a multichannel platform.
10,000+ agent seats globally. 26 OEM reseller partners globally.
150+ new features delivered in 2015. Localized to 12 languages.
Out-of-the-box Zendesk and Oracle RightNow integrations added.
New messaging channels added: SMS, LINE, and WeChat.
WebRTC video introduced as a supplementary channel to chat.
Bright Pattern platform proven to support 9,000 concurrent agents in a single account.
7 global OEM reseller partners in the US, LATAM, Japan, Holland, Turkey & Russia.
100+ new features delivered in 2014, including performance indicators, screen recording, and WFM/CRM integration APIs.
Bright Pattern becomes a multichannel platform vendor providing inbound/outbound voice, chat, and email channels with the unique capability of omnichannel routing into a single agent user interface.
Former CEO of Genesys, Michael McCloskey, joins the board of directors of Bright Pattern.
Hitachi Systems inks Strategy alliance with Bright Pattern. Deploys first customer in Japan
Aspect Software became a global reseller of Bright Pattern software under product name Zipwire.
Reached 12 customers and 2,500+ agents. Added web chat as a channel.
Out-of-the box Salesforce integration released.
Signed the first OEM reseller agreement in Europe.
Released predictive dialing functionality. Acquired their first original equipment manufacturer (OEM) channel partner in the US - Varolii (now Nuance).
Successfully deployed first enterprise customer, Hitachi Systems, with 1,500 concurrent agents.
Localized to five languages: English, Japanese, German, Russian & Spanish.
Tested to support up to 5,000 concurrent agents.
1st product release. Inbound voice, skills-based routing, supported on all browsers.
Passed certification with KDDI (Japanese telecommunications provider) and NTT Communications.
Started product development of ServicePattern; their scalable, reliable, and highly available multi-tenant, multichannel cloud contact center service.