Contact Center Software for Retail

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Build Customer Relationships in Retail

Shoppers are moving toward digital channels for their shopping needs. The adoption of new channels and technologies by consumers means retailers must adapt to continue providing exceptional customer experiences.

Bright Pattern’s AI-driven omnichannel contact center software helps retailers and business build strong customer relationships through personalized customer interactions. Support a variety of channels for customers to connect with you through, and stand out in the retail business with high customer satisfaction and exceptional customer service.

You can use it as a softphone, route to a deskphone, or connect with an external number like a cellphone. This makes it versatile and great for work-from-home implementations. Integrates with ticketing software like Zendesk well.

- Brett L, Technical Support Specialist
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Powerful CX Features for Retail

AI-Powered
Powered by best-of-breed AI, Bright Pattern’s solution enables sentiment and telecommunications analytics for agent assist and intelligent routing.
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CRM Integrations
Integrate with any major CRM or your own system of records. Give your call center agents access to customer data quickly.
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True Omnichannel
Connect with customers on any channel of communication. Support all emerging digital channels beyond phone calls, like video, text messaging, and social media.
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Unified Agent Desktop
View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.
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Cloud-Based
Quickly deploy a remote workforce if needed and allow new agent to be recruited from anywhere in the world.
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Quality Management
Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.
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Build Customer Relationships with Personalization

Build strong customer relationships and win customer loyalty through providing a personalized customer experience. Meet customer needs and win the retail sector with customer loyalty. With Bright Pattern’s platform, utilize any digital channel and streamline the customer experience with comprehensive CRM integrations and AI-powered agent and customer assist.

Quality Management on Every Interaction

Bright Pattern’s cloud customer experience platform has built-in omnichannel quality management that utilizes AI and analytics to monitor 100% of interactions on every channel. Ensure best practices are being followed, boost first call resolution, ensure proper training of new agents, access all call recording transcripts, and empower contact center agents.

Comprehensive CRM Integrations

Bright Pattern’s contact center software can be integrated with any major CRM provider, like Microsoft Dynamics, Zendesk, Salesforce, ServiceNow, and Oracle Service Cloud. Connect with customers effortlessly and utilize CRMs to provide a personalized, context-rich interaction that will keep customers coming back.

Insurance Call Center Software

Unified Agent Desktop
CRM Integration
True Omnichannel
Cloud-Based
Intelligent Routing
AI-Powered Agent Assistance
Sentiment and Text Analysis
Interactive Voice Response
Built-in Quality Management
WFO and WFM Integration
Call and Screen Recording
Automated Bot Conversations
Drag-and-Drop Scenario Builder
All Digital Channels Supported
Automatic Call Distribution (ACD)
Click-to-Call, Click-to-Chat Capabilities

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Best ROI and Time to Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

VIEW REPORT
5x
Contact Center Growth
99.999%
Average Uptime

Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
KC R.
Easy to Administer and Powerful to Use
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
Gerardo G
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your retail store. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern is a worldwide leading provider of call center solutions and is designed for the retail industry. Bright Pattern’s retail call center software can power your retail call center services and ensure personalized, consistent customer experiences with every interaction.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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