As businesses and organizations around the world become more focused on productivity, performance, and streamlining workflow, there is a growing need for the implementation of fast, effective, and powerful technology that can transform these enterprises into a global powerhouse in sales.
Using this software will catapult any organization into the future as it can ensure a dramatic increase in sales and profitability, dynamic relationships between agent and caller, and world-class performance based results.
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It’s a commonly asked question for those new within the call center software community. Well, at Bright Pattern, our all-in-one auto dialer option makes outbound calls to phone numbers in a simple, fluid, and extremely efficient manner which dramatically increases calls per hour and outbound productivity. More calls, more potential revenue.
For starters, outbound calls are calls that are initially made by a live agent, an actual person, to a potential series of customers who have yet to display any interest in said company’s sales, products, or business.
Using state-of-the-art AI, Bright Pattern has created powerful auto dialer software that provides a variety of adjustable dialing modes: predictive dialer, preview dialer, and progressive dialer. There are plenty of benefits when choosing Bright Pattern such as improving personalized customer experience, live agent efficiency, significantly decreasing the time and effort spent on manual dialing or cold calling, and lastly, connecting as many agents and customers as possible to boost sales and create a cohesive and enjoyable customer journey by having genuine and effective conversations with customers. The advanced functionality of an advanced dialer option drastically increases revenue, customer satisfaction, and workflow.
Bright Pattern is at the forefront of this industry and earns awards by clearly outperforming other competitors on the market. In fact, Bright Pattern’s software was ranked number one by Gartner.
The answer is, a lot! A lot of companies all around the world implement this software in order to greatly improve the customer journey while trying to buy a particular product. The sales staff could create a business strategy centered around selling or marketing a particular product. Essentially, using a contact list will reach as many prospective customers as possible to try to make a sale on a particular product. With this technology, outbound call centers can reduce wait times, make simultaneous calls, and solely focus on talk time with future customers. Using Bright Pattern dialers, agents can avoid cold calling and ensure simultaneous phone calls are made in a timely and speedy manner. The software used by Bright Pattern is revolutionary as it has a wide range of auto dialer features and modes.
The purpose of this software is to cut time on manually dialing phone numbers, to increase sales and revenue, and optimize the sales staff. Calls with auto dialers work infinitely more effectively than dialing by hand. Obviously, the more people you can reach in the least amount of time, the more possible chance of making a profit. All over the world companies incorporate Bright Pattern as a solution in order to change and rapidly improve their business.
There are plenty of choices but in our opinion, here are our top 10. These picks all work seamlessly with real-time agents to eliminate manual dialing and improve overall efficiency.
As a dialer provider, we recommend Bright Pattern as our favorite software choice w/ full omnichannel software support, exclusive functions and compliance features
Provides conversational support for customers in a simple and convenient manner
Leading provider of cloud-based call center solutions that focuses on customer engagement (such as appointment scheduling, mass sales, etc)
Focuses on larger enterprises and offers cloud solutions based products
Genesys Cloud CX
Sells dialer tech to small/large organizations
Manage all calls from a single source platform
Sends automated messages, text, and SMS, in bulk to an entire contact list instantly (i.e. campus emergency, sales promotions, etc.)
Cloud based solutions option with a priority on personal customer communication and relationships
Offers cloud, premise, or hybrid solutions
A cloud based dialer option that maximizes agent productivity and efficiency
The advanced and built-in tools that come with a dialer-based system will make a world of difference to your business. From time-zone management, simultaneous calls and more, using this software is sure to improve overall flow and enhanced productivity.
Below, you will find a breakdown of the most basic and common features for those who choose to invest.
These common yet critical features help improve agent productivity as auto dialing software is becoming a wave into the future with the hopes of attracting as many global enterprises and covering as much real estate within the industry as possible to hop on board.
So, what are the benefits? The most obvious benefit of an automated dialer is it reduces the stress and actual time for call center agents to manually type in a potential customers number from an extraordinarily long caller directory. Since the software dials numbers automatically, agent productivity can be maximized as they can solely focus on specific customer issues and mass calling campaigns. Automatically dialing with the Bright Pattern system is effortless. The special dialing system allows you to record and research crucial customer information and allows you to catalog whether there were any answered calls, unanswered calls, or sent to voicemail. Using this information allows agents to be aware of customers that have already been called on the calling list, an extensive list of numbers, or dialing a number that is a dead number. By applying this type of dialing software to a business, it can dramatically reduce time, stress, and costs while simultaneously boosting overall performance for enhanced productivity and revenue. Lastly, Bright Pattern allows you to keep track of all customer activity on a single platform, to service customers in any of their needs no matter what stage they are at on their journey.
Let’s explore some common topics related to this industry!
Hopefully, with this short breakdown of popular types of auto dialer topics, you are more knowledgeable about the technology and how crucial it is to promotional teams, marketing campaigns, sales reps, and the entire business process.
It allows businesses and organizations to organize all of their customer activity through various channels. An all-in-one cloud contact center solution exists to provide customers fast, simple, and seamless customer support throughout multiple channel partners (text, call, email, SMS, webchat, etc). Due to their critical importance, small businesses and large enterprises can both tremendously benefit from using this type of technology.
This software can help maximize outbound sales and outbound campaigns by making automatic calls to future customers in a matter of moments. It will use a contact list filled with hundreds of numbers to automatically call as many customers as possible. These calls are critical to sales reps on the sales team as the more calls sent out, the higher potential to increase revenue and make a sale. Due to marketing automation, these processes are completed automatically to optimize simplicity and work methods, thus optimizing the overall process.
At its purest form, Bright Pattern’s technology works through the cloud. Accessing advanced features, tools, and other channels is a seamless and fluid process using the cloud. With this technology, it can dramatically boost an online business, both small and large, in sales, revenue, and customer satisfaction. Plus, there is powerful CRM software which provides customized reporting to save, record, and manage customer’s personal information and interactions across all channels. By providing these options, easily service customers depending on what channel they are accessing. This system creates custom reports based on their previous interactions for any agent or employee to review.
Both go hand-in-hand! Instead of having an in-person multi-manned facility, using the cloud allows all the information to be placed onto cloud storage which provides unlimited access to any caller information (whether it be contact number, address, etc.). Going into the future with this technology is essential for growth and enhanced productivity.
Bright Pattern is at the forefront of dialer and omnichannel technology. But, how are these technologies used on a daily basis to assist businesses to meet their goals, increase their revenue, and achieve their business plans?
As you can see, dialing technology is crucial to eliminating repetitive tasks and improving agent efficiency so agents can prioritize real conversations with customers. Bright Pattern’s adjustable dialer has a variety of modes depending on your goals and preferences.The costs will vary depending on the software you invest in.
It may be confusing to grasp software at first glance. However, there are stark differences between this type of software that is used daily by agents to perform calls.
Power Dialer: a helpful tool used by an agent to call a long list of numbers in quick succession. If for some reason the number cannot be contacted, it will seamlessly move to the next call without help from the agent.
There are plenty of resources available to research this software, as having an adjustable dialer is crucial for success. Here are a few of the top websites that compare, calculate, and cover this technology based on personal use and user reviews:
For those that are new to the industry, there can be several challenges that may arise when implementing present-day dialers. As an organization, you must research the various dialer options, costs, dialing technology, and more. What types of dialer should you purchase? How does an adjustable dialer operate? Is a standalone dialer different from an all-in-one dialer? These are the types of questions that must be understood so your representatives are successful in achieving the organization’s goals. Throughout the United States, and even outside North America, Bright Pattern is a leading contender and service provider for the most optimal, engaging, and effective solutions and tools.
By exploring these challenges, you can get a better understanding of tools and contact center applications.
As more and more challenges approach your business or organization, it is important to realize there are always valuable resources to research the industry and ensure you can make the leap to automatic dialing and cloud-based call center software.
The sales staff and contact service agent will create business strategy around the entire sales process to help boost the success rate of your business and ensure customer expectations are met. Using dialing technology allows you to choose from a wide range of dialer options depending on the situation. The old-school system of yesteryear is a thing of the past as automatic dialers are the easiest way for seamless customer communication, the elimination of manual telephone dialing, and world class cloud center performance. Plus, our app, provided by Bright Pattern, connects any employee with a customer in an instant to match customer expectations.
As sales agents become more familiar, their success rate will skyrocket as the entire process will become smooth as butter. By implementing these major yet necessary changes, any type of organization can begin to thrive by discovering valuable leads, making massive sales, and taking a step into the future.
Agent performance is critical to overall customer success and using Bright Pattern dialer technology is a sure-fire way to succeed on the customer front. It is important for agents and staff to draft a sales funnel through marketing automation, create a sales pitch, grasp how customer success is rated and how crucial agent talk time is. There is a long and intricately detailed history of telephone sales and marketing campaigns that is not necessarily needed to become a successful agent, but it is important to understand the basic concepts from these documents.
One major document we will reference is the TCPA (Telephone Consumer Protection Act):
As more and more agents learn the history of telephone marketing, they can become acutely aware of the mistakes made in the past and how to properly avoid them. Understanding these changes enacted by these powerful bodies will ensure increased productivity and maximize telephone marketing knowledge.
With Bright Pattern, improve customer success with advanced AI and bots to transform generic technology into world-class omnichannel solutions center technology. Using AI, agents can decrease waiting, speed up processes, and seamlessly communicate with customers across various channels. Agents making sales calls can now make an automated call using an AI powered all-in-one auto dialer which was impossible not too long ago as agents had to manually dial numbers. Instead of having unlimited agents, Bright Pattern uses AI to automatically complete trivial and time-consuming tasks so agents can focus on more important matters. These unique dialing systems and solutions utilize state-of-the-art AI speech engines and voice recognition software to optimize the buyer journey on both sides of the phone (customer and agent).
Bright Pattern uses Interactive Voice Response IVR technology to provide customers a way to interact with an AI system to be directed depending on their needs. This interactive technology vastly improves customer support and speeds up the process of where a customer wants to go on their journey.
Below are a few key features used with this technology:
Answering Machine Detection: A.M.D. is used to screen any outgoing calls and avoid answering mechanisms.
The Bright Pattern mobile app is a revolutionary app that allows Bright Pattern’s one-of-a-kind Omnichannel Agent Desktop into a mobile device to assist businesses to transform themselves into a more digitally mobile focused system. Simply download app as it is available on iOS and Android. The groundbreaking difference with Bright Pattern Mobile is it provides any employee at a company to instantly communicate with a customer or any other employee at the company to ensure unrivaled customer service and provide plenty of customer resources. This style of contact transforms any ordinary employee phone into a business phone system. The power of the Bright Pattern app allows you to grow your business, whether large or small, and optimize the work process by ensuring all employees can communicate with each other seamlessly in order to assess any type of customer need.
Bright Pattern is an industry leader omnichannel solutions specialist and is focused on creating the greatest possible software to help businesses and customers achieve their professional and personal goals. Below is a list of key concepts that will lead to a perfect customer journey.
By following these recommendations, you can learn how to operate powerful business solutions while maximizing the growth of your business, customer engagement, and agent effectiveness.
A variety of tools are used in these applications:
Keeping your agent availability up to par is critical as it has a direct correlation to happy customers. These agents can sell products, endorse political campaigns or political organizations, and gather research using a list of leads provided by the software. Obviously, the goal of an agent is to have high conversion ratios, create opportunities, and leave with happy customers. Manual calling campaigns are a thing of the past as software automatically completes the most trivial of processes, manually telephone dialing.
With Bright Pattern, the personal connection agents have with customer success rate is primarily based on an intelligent business strategy implemented to target to correct people. To service customers and match customer expectations, agents need to be well-informed on how to interact and be knowledgeable about the product they are trying to sell. Thus, a proper business strategy is critical to success rate and the sales operation. The dialing technology used by Bright Pattern software will help reach a vast amount of prospective customers, but the agent themselves must be aware of how to make the sale and where the customer is at in their journey.
Teaching your agents to be kind, intelligent, and informative will provide a personalized customer journey, exceed customer expectations, improve morale with both the customer and agent.
Dialing technology is used in a handful of ways as a solution for companies to establish a database of leads for call center representatives. As modern contact center software becomes more accessible and easier to operate, the life and performance of an agent will significantly improve. For example, instead of a manual dialing approach or manual dialing process on a generic telephone keypad, the software will automatically dial for the agent which provides separate dialing solutions. In fact, minutes per agent will increase as they can solely focus on aiding as many customers as possible. This will decrease the abandonment rate of callers hanging up after extra-long waiting lines as interactions with customers is the key to seamless customer journey management. Moving on, dialer tracking will allow agents to figure out how a customer reached your business line and can provide them either real responses, machine messages, or phone messages based on a message template using a computer-generated voice powered by AI and machine learning. Speech messages and business messaging are extremely important. As an outbound dialing solution, this gives agents tremendous power and flexibility. A list of phone numbers, or phone list, will be provided to the agent through the software to give them the ability to contact an unlimited number of potential customers. Phone calling campaigns are extremely popular and effective in this industry for business brands as a way to increase sales and spread ideas. As for people behind the marketing company and sales, completing calls, task management, writing detailed real-time reports, and achieving sales is critical to every business model, no matter the size.
In summary, cloud contact center tools are crucial to cementing your organization as a futuristic and efficient leader in your industry. Using this software, pre-recorded audio messages, pre-recorded voice messages, and other helpful tools allow agents to prioritize their actions and focus on real conversations with customers, review helpful information, and successfully complete calls and sales. In closing, implementing this software will significantly improve businesses or enterprises and choosing Bright Pattern is your first step to those goals.