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Customer Success Stories

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Big Box Retailer Reshapes CX Throughout Their Stores Using Bright Pattern Omni-Enterprise CX™

Officeworks is the largest office supply chain in Australia with a total of 167 stores across Australia. Due to the unique border situation in Australia, larger global retailers, such as Amazon, have a difficult time fulfilling “next-day shipping” promises which makes Officeworks a prime leader in the retail industry.
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Telikom Ltd Partners with Gapcloud and Bright Pattern to Move Contact Centre Operations to the Cloud with Microsoft Teams Integration

Telikom Ltd is an innovation leader with a telecommunications system that is among the most modern in the South Pacific region. Telikom offers both retail and wholesale voice and data broadband services.
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Next Leadership Development Corporation Creates Omnichannel Communications Centre to Support Black Boston Residents

Next Leadership Development Corporation (NextLeads) is a non-profit organization dedicated to accelerating change and strengthening resilience in Boston’s Black communities.
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Sun Country Airlines Enables Omnichannel Communication and Omnichannel Quality Management for Better Customer Service and Agent Empowerment

Sun Country Airlines is an American airline company with more than 38 years of operations to more than 50 global destinations.
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The YMCA of the North Achieves a Tightest Integration with ServiceNow, Microsoft Dynamics, and Microsoft Teams

The YMCA of the North is a leading nonprofit dedicated to strengthening communities through youth development, healthy living and social responsibility.
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One of the Largest Health Insurance Companies Eliminates Downtime

Providing services to more than 20 million members in the United States, this health insurance organization manages a network of 46,000 employees to ensure the highest standards of care for its members
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Zerorez Cleans up Their Customer Experience, While Drastically Cutting Frustration of Remote Agents

Zerorez is a fast growing carpet cleaning company that services over 60 cities across the United States. Through a franchising system and a network of dedicated local business owners, Zerorez Atlanta is able to provide their carpet cleaning services to a wide audience through a large team of cleaning specialists and customer service specialists.
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Randstad improves service management ROI with Bright Pattern’s AI-Powered Omnichannel Interaction Platform

Randstad, a multinational employment/recruitment agency for temporary and permanent staffing, matches smart people with great jobs with the use of innovative, customer-centric technologies. Randstad operates in 39 countries managing a workforce of 100,000+ each week in the United States and Canada alone.
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Major Multi-State Retail Chain Selects Everise and Bright Pattern Contact Centre to Deliver an Integrated and Intelligent Member Customer Experience

A major multi-state retail chain in the United States looked to Everise and Bright Pattern to deliver an integrated and intelligent experience for members and customers. The company needed to provide omnichannel customer service to 75,000 customers during a global pandemic.
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happy customers without a brick-and-mortar call centre: republic wireless shows how it’s done

Republic Wireless has been able to deliver on its promise of affordable communication in part because of a lean customer service infrastructure. The company eschewed a traditional resource-intensive call centre, using Zendesk ticketing for customer support instead. At the same time, membership growth and the development of new services and products resulted in more complex customer support needs. Republic Wireless had built up a loyal base with very low churn. It needed to keep customers happy while providing support efficiently, so it turned to Bright Pattern for help.
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BellSystem24 Adapts to Changing Customer Demands and Drastically Cuts Call Centre Cost with Bright Pattern’s Fully Cloud Solution

BellSystem24 is a provider of contact centre outsourcing services for various industries and businesses. With approximately 17,000 seats and 30,000 agents in 34 locations across Japan, BellSystem24 is one of the largest outsourcers in the Japanese CX market.
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Hurtigruten Improves International Travel Customer Experience with Bright Pattern’s Omnichannel Cloud Contact Centre Software

In business since 1893, Hurtigruten operates premium expedition cruises to Alaska, Antarctica, the Caribbean & Central America, Greenland, Iceland, North America, the Northwest Passage, Norway, South America, and Svalbard. Hurtigruten provides sustainable, unique, and personalized experiences when customers travel, and its vacations have been described as “the World’s Most Beautiful Sea Voyage”.
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Everise Trusts Bright Patter’s Agile, Reliable Solution to Deliver Modern Customer Support at a Fast Pace

Everise PX offers innovative technical product support for IoT and smart home device brands that is completely re-engineered around deep user-product integration and based on a foundation of pervasive customer loyalty.
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Ocular

Bright Pattern Powers the First 100% Cloud Based Contact Centre Solution Provider in South Africa

Ocular Technologies is a customer engagement and digital experience solution provider. With a vision of being regarded as an internationally respected leader in the customer engagement market, Ocular Technologies strives to have its clients appear as heroes in the eyes of their customers.
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Level and Bright Pattern: disrupting smart home technology with innovative cloud contact centre software

Level is a new-to-market consumer electronics firm that is looking to disrupt the smart home sector with its innovative designs. Level’s first product, the patented Level Lock, began shipping in January 2020 and allows customers to simply change the core of their existing deadbolt, without replacing keys or installing an entirely new lock.
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Naver, ‘The Google of South Korea’, Goes Remote with 100% Cloud Contact Centre for Business Continuity and Employee Safety

Naver is the leading search engine in South Korea, handling nearly 75% of all web searches with 42 million enrolled users. Naver is also the creator of the top messenger app in Asia-Pacific, LINE, which is used by over 600 million users, including 25 million in the U.S.
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moving two steps forward with bright pattern cloud contact centre

VIPdesk Connect is a leader in outsourced customer service and a pioneer in providing high- touch customer care services to discriminating, brand conscious companies, including premium retailers, luxury travel, consumer products, and financial services companies. VIPdesk Connect’s primary focus is, and always has been, to provide clients with exceptional customer service to create memorable customer experiences.
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marketsource

improving customer satisfaction with omnichannel communication

MarketSource hits the target with help from Bright Pattern’s omnichannel contact centre software. MarketSource is a sales solutions company focusing on both B2B and retail. For over 40 years, the company has been partnering with organizations of all sizes to recruit, hire, and manage sales teams. A unique value to clients, MarketSource can hire highly qualified personnel at a much faster rate, allowing the client to reduce overhead costs all while optimizing sales channels and increasing revenue. It’s a win-win.
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Omni Interactions Powers a New Paradigm for the Customer Journey with Fortune 1000 Contact Centre Operations

Omni Interactions works with Fortune 1000 companies to transform traditional contact centre operations into cloud-based, omnichannel-ready centres that better support today’s customer expectations. By pairing socially savvy, well-trained remote agents with purpose-built technology, Omni Interactions creates agile, highly efficient, scalable omnichannel contact centres that make a positive impact on the customer journey.
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Sysnet Relies on Bright Pattern’s Agile, Reliable Solution to Deliver PCI Compliant Solutions to Financial Institutions

Sysnet is a global market leader for compliance and cybersecurity in the payment card industry. Sysnet helps large financial institutions improve security and reduce risk through market-leading software, end-to-end services, and best-in-class support.
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Leading BPO in Peru, Vivax, Provides Innovative Services with Bright Pattern Omnichannel Contact Centre

Vivax is a contact centre specializing in Customer Relationship Management (CRM) and the use omnichannel contact centre technology. The company believes that innovative technology is a key element to achieving the objectives of their customers. Vivax is made up of a team of contact centre and customer support professionals in Peru and abroad.
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United Power Innovates Customer Experience in the Utilities Industries with Bright Pattern’s Omnichannel Cloud Contact Centre Software

United Power is a member-owned, not-for-profit electric cooperative based in Colorado. It provides electricity and power to more than 93,000 homes and businesses along Colorado’s northern range. United Power is committed to providing great customer services and seamless experiences, all while delivering essential services to thousands of members.
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UpCom DTS, the Largest Chilean BPO, Deploys Bright Pattern Cloud Contact Centre for Remote Workforce

UpCom DTS is a contact centre business outsourcing company with more than 22 years of experience in Process Engineering and Contact Centre operations. UpCom DTS is the largest Contact Centre of local investment with more than 1,700 collaborators.
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climbing toward greatness with bright pattern omnichannel customer experience

Money Ladder has over 10 years of experience focusing on individual successes, which range from customer technical experiences to finances. The company prides itself in providing a premium experience to assist customers in finding personal freedom while planning for a comfortable future. Money Ladder will change the financial industry by truly focusing on individuals, instead of just their finances.
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Bright Pattern Helps BPO, The Connection, Transition from Existing Legacy Technology to the Cloud

The Connection—a large-scale BPO and customer care provider—has been in the CX space for over 36 years, providing services to innovative Fortune 500 companies. The company provides a wide range of services and call centre outsourcing. The Connection has deep-seeded roots along with a large footprint in the CX space. Instead of providing a list of standardized services to clients, The Connection focuses on a tailored approach with customer-specific goals at the forefront.
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transcosmos supports a global network of call centres with an omnichannel interface provided by bright pattern

Transcosmos provides customer care through voice, chat, email, and a self-service IVR. The company needed to roll out an omnichannel agent interface for use in every call centre regardless of where it was in the world. In addition, Transcosmos needed a solution that enabled the company to open new call centres quickly and scale to add new agents in the shortest time to handle the seasonal demand endemic in the retail environment.
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80024Support Focuses on Growth by Moving from Legacy Technology to an Omnichannel Cloud Based Operations with Bright Pattern

80024Support provides professional technical help desk services and customer care strategies for many leading technology brands. With a highly skilled agent workforce and nearly three decades of call centre operations experience, 80024Support delivers award-winning customer care across the USA, Canada, Mexico, as well as other regions around the world.
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Cenaced Goes Remote, Providing Telehealth Services Safely and Effectively with Bright Pattern’s Virtual Contact Centre Solution

Cenaced is a non-profit healthcare organization based in Mexico City, Mexico. Centred around a team of professors and students from Universidad Anahuac, Cenaced provides free telehealth services to help citizens in Mexico deal with stress from the COVID-19 pandemic and quarantine. With the high-stress situation caused by the pandemic, the Kaiser Family Foundation found that the pandemic has negatively affected the mental health of 56% of adults.
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Upstart Improves Reliability and Scalability with Bright Pattern Contact Centre and Salesforce CRM

Upstart is the first AI-powered lending platform designed to improve access to affordable credit while reducing the risk and costs of lending for bank partners. By leveraging Upstart’s AI platform, banks can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demand.
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Weebly Finds Bright Pattern Drastically Easier to Use Than Its Legacy Call Centre Technology

Weebly is a complete platform that allows anyone to start and grow an online business with curated website templates, powerful ecommerce, and integrated marketing. More than 40 million entrepreneurs around the world use Weebly to grow their customer base, fuel sales, and market their ideas.
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G7 Improves Efficiency During Their Busiest Season with Bright Pattern’s Flexible Contact Centre Platform

G7 Strategy Group has 30 years of experience in outbound messaging services for political campaigns and government organizations, performing outbound campaigns on behalf of state assemblies, congressional races, local elections, and the local and state census.
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