Genesys PureConnect EOL: The End of an Era
Genesys PureConnect, a cornerstone of contact centre technology for many years, has reached the end of its lifecycle. While the exact date for the final sunset has not been officially announced, the writing is on the wall. As the company transitions to newer, more innovative solutions, PureConnect’s days are numbered.
Genesys PureConnect, a customer experience and contact centre platform, has been gradually phased out as Genesys transitions to its newer cloud-based solutions, such as Genesys Cloud CX. The end-of-life (EOL) timeline for PureConnect involves a series of steps, including the cessation of feature updates, limited support, and eventual discontinuation of the product.
End of Life (EOL): The final stage is the official end of life, where all support, including technical assistance and updates, is discontinued. Customers are encouraged to migrate to newer Genesys platforms before this date.
For existing PureConnect customers, the end-of-life announcement presents a significant challenge. While the platform will continue to function for some time, it’s crucial to plan for a smooth transition to a new solution. This involves:
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