News and Press Releases

Value-added Business Process Outsourcer (BPO) leverages next generation cloud contact center solution to improve customer service and prevent losses for retail and other verticals

Bright Pattern, Inc., provider of the Bright Pattern™ next-generation cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing

Bright Pattern a leading contender for Best Technology Solution Provider award, based on contact center industry excellence and innovation

Zoyto uses Bright Pattern virtual contact center solution to keep working even as a severe storm smothers Texas

Zingaya connects voice calls from any web page, in any browser, to Bright Pattern’s cloud contact center solution

Bright Pattern’s one-of-a-kind solution for inbound, outbound, blended and web-centric contact centers honored for exceptional innovation

Initial joint deployment supports 1,900 agents in Japan

Customer feedback is critical. But because surveys have been difficult to implement and often don’t deliver business value, many companies aren’t getting the benefit and risk falling behind. The Bright Pattern cloud contact center now includes actionable, consistent, multichannel surveying as a standard feature that works right out of the box

New tests show that the Bright Pattern™ next-generation cloud-based contact center solution scales smoothly for tenants from 5 to 5,000 concurrent agents at full load. Customers have been waiting for proof that the cloud can support sales & customer service for small business and large enterprises