News and Press Releases

Largest startup co-working space in the area partners with leading cloud contact center innovator to provide a solution for rapidly growing firms

Value-added Business Process Outsourcer (BPO) leverages next generation cloud contact center solution to improve customer service and prevent losses for retail and other verticals

Bright Pattern, Inc., provider of the Bright Pattern™ next-generation cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing

Bright Pattern a leading contender for Best Technology Solution Provider award, based on contact center industry excellence and innovation

Zoyto uses Bright Pattern virtual contact center solution to keep working even as a severe storm smothers Texas

Zingaya connects voice calls from any web page, in any browser, to Bright Pattern’s cloud contact center solution

Bright Pattern’s one-of-a-kind solution for inbound, outbound, blended and web-centric contact centers honored for exceptional innovation

Initial joint deployment supports 1,900 agents in Japan

Customer feedback is critical. But because surveys have been difficult to implement and often don’t deliver business value, many companies aren’t getting the benefit and risk falling behind. The Bright Pattern cloud contact center now includes actionable, consistent, multichannel surveying as a standard feature that works right out of the box