LIVE WEB CHAT FOR CUSTOMER SERVICE

Live web chat streamlines customer service, helping agents to work efficiently and serve customers faster and better than ever before. After all, customers are happiest when they quickly reach the person who can solve their problem. Agents are only effective when they spend time on interactions that they are qualified to handle.

Our call center software is designed to distribute inbound interactions to the correct person at your contact center. What’s more, our proactive chat features make it even easier for brands to reach out to customers with special offers. Conveniently, customers can switch to a VoIP or video call at any time during a live chat, for a seamless multichannel conversation. AI-driven automation, intelligent routing, and on-the-fly channel switching help customers and brands connect fast!

Benefits for Customers

Transformation of Customer Relationship
With live web chat, the customer space becomes more conversational and less transactional.

Help Where You Need It
From anywhere on your website, customers get targeted, timely service from skilled agents.

Seamless Escalation to a Call
Customers can start voice/video calls during the chat—talk, type, and share media concurrently.

in-app customer support new

Benefits for Brands

Efficient, Automated Routing
Our agent capacity model routes customers to the best agent, not just the first available agent.

Reduction of Agent Workload
AI and bots save precious time by automating requests and understanding customer needs.

Higher Customer Satisfaction Rating
Surveys and sentiment analysis provide actionable QM data for boosting customer experience.

omnichannel self service

Your Digital Transformation Starts Now

Bright Pattern packs everything you need to meet modern customer expectations:

Continuous Omnichannel Conversations
Connect with customers from your website, social media, Facebook page, SMS, and other applications, switching between channels on the fly.

Intelligent Process Automation
Quickly route customers to the highest skilled agents, using Natural Language Understanding and advanced contact identification.

Instant Insights on Customer Behavior
Let AI-driven sentiment and content analysis show you what customers want. See how changes in communications patterns impact your brand.

Live Web Chat Key Features:

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online or set up a pilot project to trial the solution without paying any license fees

Web Chat for Contact Center was last modified: by