Live web chat delivers powerful features for streamlining customer service, helping agents to work efficiently and serve customers faster and better than ever before. AI-driven automation, intelligent routing, and on-the-fly channel switching keep the conversation going from any point on a website. With Bright Pattern live web chat, customers and brands connect fast, so anyone on your website can ask questions and get real-time help when and where they want it.

Benefits for Customers

Transformation of Customer Relationship
With live web chat, the customer space becomes more conversational and less transactional.

Help Where You Need It
From wherever they are on your website, customers get specific help exactly where they need it.

Seamless Escalation to a Call
Customers can start a voice/video call without losing the chat—talk, type, and send photos concurrently.

in-app customer support new

Benefits for Brands

Efficient, Automated Routing
Our agent capacity model makes sure that customers go straight to the person best able to handle the conversation, not just the first available agent.

Reduction of Agent Workload
AI, cognitive technologies, and bots save agents precious time by automating conversations, handling frequent requests, and understanding customer needs.

Higher Customer Satisfaction Rating
Real-time feedback from surveys and Natural Language Understanding can predict and suggest help where you detect that customers need it.

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Your Digital Transformation Starts Now

Bright Pattern packs everything you need to meet modern customer expectations:

Continuous Omnichannel Conversations
Connect with customers from your website, social media, Facebook page, SMS, and other applications, switching between channels on the fly.

Intelligent Process Automation
Quickly route customers to the highest skilled agents, using Natural Language Understanding and advanced contact identification.

Instant Insights on Customer Behavior
Let AI-driven sentiment and content analysis show you what customers want. See how changes in communications patterns impact your brand.

Live Web Chat Key Features:

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online or set up a pilot project to trial the solution without paying any license fees

Web Chat for Contact Center was last modified: by