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Contact Centre Software for the Travel and Hospitality Industry

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Convenience in Traveling

In the travel and hospitality industry, customer experience is everything. From the moment prospective travelers book reservations through a travel agency to the moment they return home, customer service is king in the travel industry.

With Bright Pattern’s AI-driven omnichannel contact centre software, deliver customer service on any channel and get access to the latest in CX technology. Bright Pattern’s call centre software allows travel call centres and travel assistance centres to reach clients through any digital channel and ensure consistent, seamless customer experiences on 100% of all interactions on any channel.

If you can think of it, the Bright Pattern platform can do it. The technology is so good, there is nothing you can’t do. There is still so much more we could be doing to utilize the full strength of the Bright Pattern platform.
– MARC BAINBRIDGE, HEAD OF OPERATIONS SUPPORT AT HURTIGRUTEN
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Powerful CX Features for Travel

AI-Powered

Powered by best-of-breed AI, Bright Pattern’s solution enables sentiment and telecommunications analytics for agent assist and intelligent routing.

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CRM Integrations

Integrate with any major CRM or your own system of records. Give your call centre agents access to customer data quickly.

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True Omnichannel

Connect with customers on any channel of communication. Support all emerging digital channels beyond phone calls, like video, text messaging, and social media.

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Intelligent Routing

Utilize intelligent, omnichannel routing to route incoming calls efficiently and provide customers instant access to crucial information.

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Cloud-Based

Quickly deploy a remote workforce if needed and allow new agents to be recruited from anywhere in the world.

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Quality Management

Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.

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Proactive Notifications for Travel Changes

In the travel and hospitality industry, changes to plans often happen in short notice and unexpected circumstances may alter travel plans significantly. Events like flight delays, natural disasters, and cancellations can affect plans. Through Bright Pattern, allow travel agents or your support department to quickly send customers proactive notifications about itinerary updates and travel plan alterations. Whether your business has a local presence or global presence, get customers information quickly no matter where you are in the world.

Automated Booking with Self-Service and AI

Bright Pattern’s customer support platform is powered by best-of-breed AI. Self-service options provide customers with more freedom while reducing the volume of inbound calls and outbound calls. Through powerful AI-driven interactive voice response systems and chatbots, give customer self-service options and provide real time routing to a live analyst or agent in your travel assistance centre if the customer needs assistance with booking and altering planes.

Intelligent, Role-Based Routing

Bright Pattern’s contact centre software is AI-driven and can intelligently route clients, callers, web leads, and interested parties to the right resource. Customers with special roles, like those who are enrolled in a loyalty program or VIP membership, can be routed to the right agent quickly. Increase customer satisfaction by streamlining your phone system and digital channels with AI-powered routing.

Additional Travel and Hospitality Call Centre Software Features

  • Built-in Quality Management
  • CRM Integration
  • True omnichannel
  • Cloud-Based
  • Automated Bot Conversations
  • AI-Powered Agent Assistance
  • Sentiment and Text Analysis
  • Drag-and-Drop Scenario Builder
  • Unified Agent Desktop
  • WFO and WFM Integration
  • Interactive Voice Response
  • Click-to-Call, Click-to-Chat Capabilities
  • Intelligent Routing
  • Automatic Call Distribution (ACD)
  • Call and Screen Recording
  • All Digital Channels Supported
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Best ROI and Time to
Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact centre market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

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Highest ROI
Quickest to Deploy

Related Resources

Trend Report
2021 Customer Experience Trends
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Case Study
Hurtigruten - Luxury Exploration Travel Company Moves Call Centre Agents Remote Using Bright Pattern
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Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
★★★★★ 5/5
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centres with ease while maintaining competitive telco charges.
★★★★★ 5/5
KC R.
Easy to Administer and Powerful to Use
★★★★★ 5/5
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
★★★★★ 5/5
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
★★★★★ 5/5
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
★★★★★ 5/5
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
★★★★★ 5/5
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact centre solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact centre for your travel and hospitality business. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern is a leading provider of call centre solutions and is designed with flexibility, self-service, and automation in mind. Bright Pattern’s travel call centre software can power your travel and hospitality call centre services and ensure personalized, consistent customer experiences with every interaction.

Bright Pattern’s contact centre software is flexible, dynamic, and cloud-based. Bright Pattern’s contact centre solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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