Cloud-Based Call Centre Software

Based on the Cloud

Bright Pattern’s call centre software is based on the cloud. Bright Pattern is the best call centre software to get easy access to an advanced cloud contact centre solution with advanced features. When new features, business tools, and communication channels are added to the cloud call centre solution, Bright Pattern’s call centre software allows your cloud contact centre to get access, and cloud contact centre agents can access the software from a browser, whether it’s on a laptop or at a desktop with a headset and phone system. Access powerful CRM integrations, omnichannel routing, and analytics and metrics. Bright Pattern’s call centre solution provides a full contact centre solution from the cloud for businesses of all sizes, from large enterprises to small businesses.

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No On-Premise Hassle

Support optimal customer experiences and get a comprehensive suite of tools and top features for your cloud contact centre. Get significant cost savings and cut capital expenditure on support teams, support centre equipment, new hardware, and software options, and get access to advanced phone systems and customer support platforms for a reasonable price with a cloud contact centre solution. All customer data and functionality is stored in secure data centres, keeping data safe from human error and helping in disaster recovery. Cloud contact centres are the modern alternative to premise contact centres, and are a great way to reduce capital expenditure while maintaining key features for business intelligence and advanced communications technology.

Omnichannel Platform

Connect with callers on any communication channels in your call centre for a great customer experience with Bright Pattern’s omnichannel support. Utilize channels like phone calls, video, SMS, text messaging, mobile app, mobile device, live chat, social media, and social channels to connect with callers and customers. Omnichannel interactions boost customer satisfaction, create a custom experience, and agent productivity, helping you exceed customer expectations. Empower your agents and realize great business results with better business tools and AI-powered cloud solutions in your call centre software.

Comprehensive CRM Integrations

Bright Pattern’s contact centre software is able to do seamless integration with any customer relationship management (CRM) solution. Bright Pattern’s call centrer software is easy to set up and can integrate with Microsoft Dynamics 365, Salesforce, Zendesk, ServiceNow, and Oracle Service Cloud. If your business has its own CRM system and own data storage, Bright Pattern can perform seamless integration with that as well. Get customer information and customer’s history, like historical reports, phone numbers, call recordings, and interaction history, available to your agents in real time. Empower your sales team, support team, service team, remote team, or help desk by providing them info at the agent’s fingertips, and tailor the customers’ experience.

Unified Agent Desktop

Our omnichannel contact centre solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call centre performance with AI-powered OmniQM.

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

Bright Pattern Cloud Integration Key Features

Omnichannel Agent Desktop

Connect all digital channels into one cloud contact centre solution. Connect voice phone calls, live call, instant messages, chatbot, video, live chat, mobile app, social media, and text message interactions all into one seamless experience.

Suitable for Any Business

Bright Pattern’s cloud platforms can power contact centres of any size, from large organizations to small businesses. Cloud platforms mean flexibility for seasonal business and remote teams as well.

Built-In Quality Management

Implement QA on any customer interaction with automation for performance management. Track agent performance through KPIs and metrics, boost efficiency of your agents, and deliver comprehensive data and detailed analyses to supervisors through dashboards.

High Reliability

Cloud call centre solution means high reliability and uptime. Experience no downtime. Bright Pattern’s 24/7 support ensures call centre systems never go down. Deliver great customer experiences 24/7 with greater reliability.


Bright Pattern’s contact centre solution integrates with artificial intelligence, powered by best-of-breed artificial intelligence from companies like Microsoft, IBM, and Google.

Workflow Management

Manage the flow of inbound calls, outbound calls, and interactions with intelligent call routing and queue management. From large organizations to small businesses, perform seamless integration of workforce management and agent management software within the platform for better customer service and efficient workflows.

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Advanced Call Centre Functionality, A Fraction of the Price

Bright Pattern’s cloud based call centre solutions give cloud contact centres and businesses of all sizes full functionality at a fraction of the cost in today’s digital world. Power a global outbound call centre or inbound call centre, and maintain call quality, quality monitoring, quality assurance, customer support, and high customer satisfaction globally. Support agent interactions on all channels for exceptional customer experiences.


Cloud contact centre software allows your cloud call centre to support customer interactions on new channels. Support new features as well as standard features on a cloud contact centre with a robust call centre solution.

AI Integrations

Utilize powerful AI for basic functions like intelligent routing, predictive dialers, automated outgoing calls, and CRMs. Streamline workflow by routing incoming calls to the right agent, utilizing smart dialers, and automated screen pop with customer info.


Omnichannel and cloud-based means high scalability compared to a premise solution. With just an internet connection, get access to the best call centre software on the market. Save on capital expenses on expanding your virtual call centre.

Powerful Integrations


Additional Bright Pattern Features

Cloud-Based Call Centre Software

“The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”

Derek G.

Director of Contact Centre Operations

“It is an extremely robust, while easy to use software. It can handle massive telephony centres with ease while maintaining competitive telco charges.”


BPO Technology Lead

“Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”

Sean Rivers

Director of Operations Technology

“We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”

Othmar B.

VP Marketing

“I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”

Julie T.

Retail Support Representative

“The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”

Sal Y.

Head of Customer Support

Frequently Asked Questions

Bright Pattern’s cloud call centre solution utilizes the power of our cloud, cloud technology, and omnichannel interactions to power your customer experience and provide exceptional customer experiences. All call centre technology and office technology needed to build strong customer relationships and a seamless customer experience are accessible through cloud call centre software on a single interface. This means a cloud call centre solution can allow your outbound call centre or inbound call centre to handle incoming calls and outbound calls, while being able to use other channels of communication, with more cost-effectiveness compared to legacy systems. Even though Bright Pattern is a cloud contact centre software, Bright Pattern can integrate with your business phone system to support your customer support team. Utilize computer telephony integration, or CTI, to transform your CX into a cloud call centre. Bring in your own phone provider and utilize CTI integrations so that the phone support is the same, but the technology is better. Make the overall cloud contact centre experience better for call centre reps, callers, and supervisors.

A cloud call centre solution and cloud contact centre software can give your contact centre access to powerful technology. This includes powerful IVRs, autodialer, predictive dialing capabilities, and communications on all channels like voice, SMS, social media, web chat, MMS, chatbot, voicemail, text, smart phones, and mobile applications. Power a full customer experience with customizable features through just a browser.

Bright Pattern’s cloud call centre technology can support seamless outbound dialing for outbound campaigns. Support outbound campaigns and dail through a list of phone numbers quickly with Bright Pattern’s dialing options, dialer capabilities, and outbound dialing infrastructure.

Utilize different dialing options in Bright Pattern’s platform, like auto dialers, automatic dialer, power dialer, progressive dialers, preview dialer, and more to go through a list of phone numbers quickly and power outbound customer communications. Skip disconnected phone numbers and leave voicemail on unanswered calls, meaning there is less time wasted for agents. Through Bright Pattern’s channel support, allow customers to connect back on any channel.

Allow agents to seamlessly go through a list of phone numbers as part of an outbound campaign and power an efficient, yet effective outbound call centre. Bright Pattern is the right call centre software for call centre tools and call centre solutions to power outbound dialing.

Bright Pattern’s call centre solution integrates with any CRM solution. Allow your virtual call centre to perform lead management with ease, putting customer information right at your agent’s fingertips on the cloud platforms. Whether they’re on a laptop or on a desktop with a headset, call centre agents in your cloud call centre can utilize integrated CRM solutions within the virtual call centre software for better customer experience and workforce optimization.

On Bright Pattern’s cloud call centre solution, data centre are utilized to securely store data, meaning strong and effective disaster recovery and data protection for a secure overall cloud contct centre. Bright Pattern’s cloud contact centre platform and software solution let’s your call centre agents and sales team in your virtual call centre effortlessly lead customers and callers through the CX journey.

OmniQM is Bright Pattern’s quality assurance system. Utilizing AI, OmniQM allows for detailed analyses and analytics of every interaction, ensuring remarkable customer experiences with every interaction. OmniQM makes agent management easy, allowing your call centre to ensure that a qualified agent is delivering a good customer experience, employee productivity is high, customer connection is being made, best practices are being followed, and every service moment is impactful.

With Bright Pattern’s real-time dashboards, get supervisors insight into the agent experience and the performance of various teams, like your remote workforce, remote team, sales team, support team, and others. Ensure that idle time is low, average call duration is reasonable, call volume is being handled, hold time is low, agent uptime is high, and the efficiency of your agents is high. With real-time dashboards and monitoring, your supervisors can even intervene at the right time when an interaction is rated as low, allowing them to make quick decisions at the right time on the spot. Previous interactions and scripts with the caller are saved for agent training and can be utilized to create agent scorecards.

Gain the competitive advantage with the best call centre platform, be empowered to make quick decisions during inbound customer service, ensure a smooth agent experience, utilize workforce management tools, and find new opportunities to build strong customer relationships in today’s digital world.

Bright Pattern’s sophisticated IVR, or interactive voice response system, can be customized with specific workflows to match any use cases and queries that are requested of it. With legacy contact centre technology, self-service can be slow and troublesome. The pain of your system can be felt by customers, leading to a negative customer experience for the caller.

With Bright Pattern’s customizable call centre systems and IVR, callers can be led through effortless self-service, powered by natural language processing, AI, and machine learning. Utilize technology like AI and machine learning to route calls and customers with queries through an effortless virtual call centre with an auto-attendant. Bright Pattern’s IVR business systems and call centre systems can also perform call routing with the auto-attendant when the caller wants to speak with a live agent.

Bright Pattern’s phone support system and IVR system also has advanced call distribution (ACD), allowing for a fair distribution of calls to the next available agent or specific agents. With smart call routing, intelligent IVR, an advanced IVR system, and a user-friendly interface for the agents, Bright Pattern provides the best call centre tools and best call centre solutions to boost customer engagement and transform your inbound contact centre.

Leverage a combination of AI, machine learning, call routing with the phone system, and a powerful cloud contact centre platform to beat the competitors in self-service and route calls with ease. Get live prospects through the CX journey faster, reduce hold time, and leverage virtual call centre software for an effortless customer experience with an auto-attendant.

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