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Sales and Marketing Call Centre Software

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Call Centre Software to Exceed Sales Goals

Expand outreach, improve lead generation, and empower your sales teams with powerful contact centre technology. Drive call centre marketing campaigns, build strong customer relationships, and boost the performance of your sales call centre with an omnichannel-capable platform. Bright Pattern’s contact centre platform allows call centre agents and sales agents to effortlessly interact with callers and customers, providing an excellent customer experience and high-quality customer interactions.

Bright Pattern’s call centre software is cloud-based and omnichannel, allowing your salespeople and telemarketers to connect with potential customers on any channel. Utilize voice, email, SMS and text messaging, chat bot, and messenger apps like Facebook Messenger, WhatsApp, WeChat, Twitter, LINE, and more. Support your telemarketing and sales efforts with Bright Pattern’s powerful functionality and key features to ensure great customer experiences, high customer retention, and improved sales numbers.

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Comprehensive CRM Integration

Utilize built-in CRM integrations to give call centre agents and sales agents access to important customer information, like contact information and previous interaction history, to improve conversation intelligence and allow them to better focus on customer’s needs. Improve customer satisfaction by allowing your salesperson to gain access to important information, giving them the opportunity to adapt their communication style, decide the appropriate course of action, and exceed customer expectations.

Bright Pattern integrates with third-party CRMs like Microsoft Dynamics, Zendesk, Salesforce, Oracle Service Cloud, and more. Bright Pattern’s call centre software can also be integrated with native CRMs or customer record management systems that your call centre is using.

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AI-Powered Quality Assurance

A huge part of maintaining high-quality call centre service and customer service is quality management. Ensure your business’s sales rep, salespeople, telemarketers, and call centre agents are providing exceptional customer experiences on every interaction. With Bright Pattern’s OmniQM technology, your supervisors can monitor 100% of interactions on all channels and gain access to data dashboards with metrics and analytics for further insight. Supervisors can also get access to call recordings and transcripts. With metrics and analytics data on all channels and call recordings, supervisors can get a comprehensive view of their contact centre and actionable insight into customer’s needs and the quality of customer service.

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Efficient and Personalized Inbound and Outbound Call Centre Software

Supporting call centre sales means having a platform that can support efficient inbound and outbound call centre services. Your platform needs to be able to support effortless outbound calls, provide self-service for inbound sales, streamline workflow, allow salespeople and telemarketers to finish interactions in less time, and improve ROI in your sales team. Bright Pattern’s platform allows you to use your phone system on the platform, and utilizes modern call centre tools to improve ROI.

For outbound call centre services, Bright Pattern utilizes intelligent predictive dialers that can skip missed calls or disconnected numbers, improving lead generation and outbound sales call centre performance. With Bright Pattern’s outbound call centre services, increase the volume of outbound calls your salespeople can make. For inbound sales, Bright Pattern utilizes AI-powered self-service, like conversational IVRs and chat bot, and intelligent routing to route phone calls to the right agent. This streamlines workflow, allows salespeople and telemarketers to take less time during customer interactions, gets customers to the right agent in an effective way, and improves the customer experience.

Tools to Empower Your Salespeople and Telemarketers

Assist your sales team and help empower sales reps and call centre sales representatives by utilizing a platform that is intuitive, easy-to-use, and assists agents during call centre sales. Empower effective salespeople and support your sales approach with Bright Pattern’s agent assistance tools. Bright Pattern utilizes AI-powered agent assistance that can perform actions like sentiment analysis to gauge the customer’s behavior and customer’s needs, and suggest responses to the agent during an interaction. Furthermore, Bright Pattern is intuitive and easy-to-use with high levels of customizability, allowing you to customize the workflow to specific use cases that match telesales in your industry.

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Unified Agent Desktop

Our omnichannel contact centre solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

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Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call centre performance with AI-powered OmniQM.

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CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

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Sales Call Centre Integration Features

Omnichannel

Connect all digital channels into one single conversation. Make the telesales and telemarketing effortless and provide a great customer experience on all emerging channels.

Cloud-Based

Being based on the cloud means Bright Pattern’s call centre software can be accessed from a web browser, by any-sized business. Support a global team with both domestic and international salespeople through outsourcing.

Quality Assurance

Omnichannel reporting dashboard with analytics and metrics makes it easy for your supervisors to get custom data into contact centre performance. Ensure great customer experience and empower salespeople and telemarketers.

High Reliability

Being based on the cloud means high reliability and uptime. Experience no downtime no matter what. Bright Pattern’s 24/7 support ensures business continuity. Deliver great customer experiences 24/7 with greater reliability.

Best-of-Breed AI and Bots

Utilize automation, like chatbots and AI assistance, to assist call centre sales representatives and provide self-service. Powered by best-of-breed AI from companies like Microsoft, IBM, and Google.

Workflow Management

Manage the flow of inbound calls, outbound calls, and interactions with intelligent call routing and queue management. Implement workforce management integrations for better customer service.

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Support All Channels that Your Customers are Using

Bright Pattern is the best call centre software to connect with your customers on any digital channel. Bright Pattern all of the major mobile messaging apps in the industry, including Facebook Messenger, WhatsApp, LINE, Viber, Twitter DM, and more. Connect these messenger apps to other channels, like voice, text chat, SMS, and others for one seamless, omnichannel journey.

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Powerful Integrations

Microsoft
Zoho
Salesforce
Zendesk
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NICE
Aspect
Oracle
Monet

Additional Bright Pattern Features

  • Built-in Quality Management
  • CRM Integration
  • True omnichannel
  • Cloud-Based
  • Automated Bot Conversations
  • AI-Powered Agent Assistance
  • Sentiment and Text Analysis
  • Drag-and-Drop Scenario Builder
  • Unified Agent Desktop
  • WFO and WFM Integration
  • Interactive Voice Response
  • Click-to-Call, Click-to-Chat Capabilities
  • Intelligent Routing
  • Automatic Call Distribution (ACD)
  • Call and Screen Recording
  • All Digital Channels Supported
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Sales Call Centre Software

“The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”

Derek G.

Director of Contact Centre Operations

“It is an extremely robust, while easy to use software. It can handle massive telephony centres with ease while maintaining competitive telco charges.”

KC R.

BPO Technology Lead

“Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”

Sean Rivers

Director of Operations Technology

“We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”

Othmar B.

VP Marketing

“I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”

Julie T.

Retail Support Representative

“The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”

Sal Y.

Head of Customer Support

Frequently Asked Questions

Bright Pattern is a leading provider of AI-powered omnichannel contact centre software. Our contact centre software is cloud-based and gives your business or organization access to powerful contact centre technology for a reasonable, pay-per-use price. Bright Pattern’s software is loaded with features like best-of-breed AI, comprehensive omnichannel quality assurance, unified agent desktop, and CRM integration.

Bright Pattern has the highest ROI in the industry and the fastest time to deploy at half the time of the industry average. Our software guarantees fast ROI on your investment through powerful AI, advanced functionality, and omnichannel capabilities.

Adaptable for any industry, Bright Pattern can streamline and boost your CX operations, and deliver exceptional customer experiences on a global scale.

Omnichannel means the ability to switch between channels effortlessly while the context of the conversation is maintained. Conversations that start as voice calls can be seamlessly switched to other channels like text messaging, messaging apps, video calls, and more, all while maintaining the context of the conversation at the agent’s fingertips. Omnichannel provides flexibility to both the agent and customer, and removes any silos in the customer journey that could lead to a disjointed experience.

Bright Pattern’s AI-powered contact centre software provides a number of different powerful dialing options for your business to choose from. Choose dialing options like predictive, preview, and automatic (IVR) modes. With list management capabilities, call scripting, web callback, screen-pop, and more, your outbound calling campaigns will be streamlined and efficient. Send outbound text messages and outbound calls for tasks like appointment reminders, order updates, and outbound sales campaigns. Moreover, with Bright Pattern’s advanced predictive dialer, ensure increased occupancy and regulatory compliance. Automate routine tasks and dial dozens of predictive calls ahead of every agent, keeping costs low while boosting agent productivity.

Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA, TCPA, GDPR, SOC, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern’s contact centre software is flexible, dynamic, and cloud-based. Bright Pattern’s contact centre solution can be tailored to any industry and any situation. Whether you are trying to improve the customer experience, add new digital channels, notify customers, improve customer service, or increase sales, Bright Pattern can help. Request a demo and see how we can tailor Bright Pattern’s to meet your most pressing business issues.

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