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Contact Centre Software for Enterprises

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Enterprise-Grade Software for Reliability and Scalability

Enterprises rely on reliability and scalability in their call centre solution to deliver exceptional customer service. Dealing with high call volumes and a rapidly evolving technology sector, enterprises need a solution that can scale instantly to meet demands, is secure to ensure customer privacy and data protection, and will experience zero downtime.

Bright Pattern’s AI-driven omnichannel contact centre software provides a fully customizable, secure solution that can address the many requirements for a large enterprise looking to provide great customer service at a massive scale.

Bright Pattern is the perfect partner as we get more creative and come up with new problem-solving products. The platform is well integrated into Zendesk and really well designed to support our omnichannel needs.
- SEAN RIVERS | DIRECTOR OF OPERATIONS TECHNOLOGY | REPUBLIC WIRELESS
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Powerful Features for Large Enterprises

Scalable

Bright Pattern’s platform is based on the cloud, allowing your contact centre to scale agents to meet fluctuating and seasonal demand.

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True Omnichannel

Connect with customers on any channel of communication. Support all emerging digital channels beyond phone calls, like video, text messaging, and social media.

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Fully Customizable

Bright Pattern is fully customizable to be integrated with your existing systems and provides custom APIs to fully match your workflow and use cases.

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Unified Agent Desktop

View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.

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Zero Downtime

Bright Pattern utilizes an Active-Active architecture and a cloud-based platform to elimiantea downtime even during upgrades and updates.

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Fully Compliant

Bright Pattern’s platform is fully-compliant with all major privacy policy regulations and federal laws.

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Cloud-based with No Downtime

Bright Pattern’s contact centre solution is based on the cloud and provides access to advanced features without the hassle of having to maintain them. Utilize any communication channel to connect with clients and deliver exceptional customer experiences. Whether you’re a sales team looking to meet quotas, a help desk providing support, or a support team looking to connect with clients at the right time, Bright Pattern can help power large enterprises and streamline workflow.

Smiling friendly male customer support agent wearing headset taking some notes while talking to a client in call center

Scale Instantly to Meet Demand

Bright Pattern’s enterprise-grade contact centre software is scalable to thousands of concurrent users within the same platform. Administrators are able to set service configurations that are optimized to manage large operations. Administrators can also configure a large number of services efficiently, and can utilize Bright Pattern’s data reporting architecture for fast data collection and report generation. During call volume peaks, Bright Pattern is able to handle peak loads through over-provisioned servers, data links, and storage, allowing your contact centre to operate seamlessly even during high call volumes.

Fully Customizable with Global Coverage

Bright Pattern’s contact centre software is fully customizable to match your specific use case and to match your existing environment. Integrate our platform with your existing systems seamlessly with minimal disruption. Bright Pattern provides a number of APIs and built-in integrations to seamlessly integrate with your existing systems. Bright Pattern’s platform is also able to operate globally, allowing your enterprise contact centre software to service customers from anywhere around the world on the Bright Pattern platform.

Enterprise Centre Software Features

  • Built-in Quality Management
  • CRM Integration
  • True omnichannel
  • Cloud-Based
  • Automated Bot Conversations
  • AI-Powered Agent Assistance
  • Sentiment and Text Analysis
  • Drag-and-Drop Scenario Builder
  • Unified Agent Desktop
  • WFO and WFM Integration
  • Interactive Voice Response
  • Click-to-Call, Click-to-Chat Capabilities
  • Intelligent Routing
  • Automatic Call Distribution (ACD)
  • Call and Screen Recording
  • All Digital Channels Supported
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Best ROI and Time to
Implement

Bright Pattern beat all other CCaaSS vendors for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

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Highest ROI
Quickest to Deploy

Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
★★★★★ 5/5
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centres with ease while maintaining competitive telco charges.
★★★★★ 5/5
KC R.
Easy to Administer and Powerful to Use
★★★★★ 5/5
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
★★★★★ 5/5
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
★★★★★ 5/5
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
★★★★★ 5/5
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
★★★★★ 5/5
Brian Feinberg

Frequently Asked Questions

Bright Pattern is one of the leading vendors for AI-driven omnichannel contact centre software. Our contact centre software is true omnichannel, allowing you to seamlessly connect with customers over any channel. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern is a worldwide leading provider of call centre solutions and is designed for large enterprises. Bright Pattern’s enterprise call centre software is scalable, reliable, and customizable to match your existing systems.

Bright Pattern’s contact centre software is flexible, dynamic, and cloud-based. Bright Pattern’s contact centre solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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