Bright Pattern has integrated its omnichannel contact center software with Microsoft Teams to harness the combined strengths of both systems in a smooth and unified solution.

Engaging an expert during a customer call or chat is made simple through Teams. You can easily locate them using the integrated directory or by asking a question in Teams channels. Once found, you can check their availability and either ask them a question or bring them into the conversation directly. This functionality extends beyond calls to customer chats as well, all without having to switch away from your Bright Pattern agent desktop.

Providing service within the organization is equally straightforward with Teams chats and voice calls. You have access to full omnichannel and AI contact center capabilities to deliver excellent service directly through Teams.

Additionally, initiating contact with a user in either system via call or chat is effortless at any time.

Bright Pattern’s integration with Microsoft Teams is just one aspect of our commitment to empowering Microsoft users with our omnichannel contact center solution. Explore our single sign-on capabilities through Entra ID (Azure AD) and AFDS, email integration via MS Graph and Exchange WS, self-service options, identification, and widget for Dynamics 365 CRM, as well as hosting in Azure cloud for private cloud deployments.