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The calculator helps estimate the number of agents needed for running an outbound campaign.

please wait, it takes several seconds to load the calculator

The calculator uses the following input parameters:

The calculator consumes these parameters and comes up with a minimum number of agents needed that will satisfy campaign service objectives. The calculation is performed as a series of simulations to find the optimum values.

As an output the calculator returns the following values:

When a staffing demand is calculated, the user can adjust a number of agents to obtain more convenient service indicators.

If the user wants to change campaign values he/she should use a button “Change Input Parameters”.

Example 1. Let us take default values:

Let press the “Start Calculation” button and after several seconds of calculations we obtain the following values and service indicators:

Min number of agents is set to 15. Average abandonment rate is 1.8%. Average waiting time is shown to be 0.13 second. Agent occupancy will be 81.6%.

Example 2. Let us take the same default values but change type of dialing to “Progressive”. In this case, we obtain a number of agents to be equal to 20. That is a progressive type is less effective that predictive one.

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We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service

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