[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^63895|url^https://www.brightpattern.com/wp-content/uploads/2018/05/call-center-software-for-hi-tech-companies.jpg|caption^null|alt^call center software for hi-tech companies|title^call center software for hi-tech companies|description^null” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” enable_overlay=”enable_overlay_value” overlay_color=”#0c0c0c” overlay_pattern=”09.png” overlay_pattern_size=”2″ css=”.vc_custom_1530210335584{padding-top: 7% !important;padding-bottom: 10% !important;}”][vc_column][ultimate_heading main_heading=”Improving Customer Experience” heading_tag=”h1″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” spacer=”line_with_icon” spacer_position=”middle” line_height=”1″ line_color=”#ffffff” icon=”Defaults-file-pdf-o” icon_size=”32″ icon_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_font_size=”desktop:64px;” main_heading_line_height=”desktop:74px;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:28px;” main_heading_margin=”margin-bottom:10px;” sub_heading_margin=”margin-top:10px;”]
[e-book]
[/ultimate_heading][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1525460934825{padding-top: 5% !important;}”][vc_column][ultimate_modal modal_on=”image” btn_img=”id^68894|url^https://www.brightpattern.com/wp-content/uploads/2018/07/improving-customer-experience-trough-agent-engagement.jpg|caption^null|alt^improving customer experience trough agent engagement|title^improving customer experience trough agent engagement|description^null” overlay_bg_opacity=”80″ init_extra_class=”track-demo-clicks-3″ el_class=”modal-box-form” img_size=”80″][contact-form-7 id=”68890″ title=”Improving Customer Experience Trough Agent Engagement”][/ultimate_modal][/vc_column][/vc_row][vc_row css=”.vc_custom_1525462640382{padding-bottom: 7% !important;}”][vc_column][vc_column_text]
Whether the channel is voice, chat, video, or social, an agent’s attitude and experience matter. Agents who feel more valued by their employers are more motivated to resolve calls satisfactorily, more creative about finding solutions, and more willing to continue to improve their own knowledge and customer relationship skills. This e-book outlines how to shift to an empowered agent model.
[/vc_column_text][ultimate_modal btn_size=”lg” btn_bg_color=”#ff9900″ btn_bg_hover_color=”#e08700″ btn_text=”DOWNLOAD E-BOOK” overlay_bg_opacity=”80″ init_extra_class=”track-demo-clicks-3 dis-none” el_class=”modal-box-form” img_size=”80″ btn_txt_color=”#ffffff”][contact-form-7 id=”68890″ title=”Improving Customer Experience Trough Agent Engagement”][/ultimate_modal][/vc_column][/vc_row]