[vc_row full_width=”stretch_row” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^87144|url^https://www.brightpattern.com/wp-content/uploads/2019/02/white-papers.jpg|caption^null|alt^white papers call center software|title^white papers call center software|description^null” bg_image_repeat=”no-repeat” bg_img_attach=”fixed” enable_overlay=”enable_overlay_value” overlay_color=”#0c0c0c” overlay_pattern=”09.png” overlay_pattern_size=”2″ overlay_pattern_attachment=”fixed” css=”.vc_custom_1550090518960{padding-top: 12% !important;padding-bottom: 15% !important;}”][vc_column][ultimate_heading main_heading=”WEBINARS” heading_tag=”h1″ main_heading_color=”#ffffff” sub_heading_color=”#ffffff” spacer=”line_with_icon” spacer_position=”middle” line_height=”1″ line_color=”#ffffff” icon=”Defaults-youtube-play” icon_size=”32″ icon_color=”#ffffff” main_heading_style=”font-weight:bold;” main_heading_font_size=”desktop:45px;” sub_heading_style=”font-weight:bold;” sub_heading_font_size=”desktop:18px;” sub_heading_line_height=”desktop:28px;” line_width=”300″][/ultimate_heading][/vc_column][/vc_row][vc_row css=”.vc_custom_1550178384005{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column width=”1/2″][vc_column_text]
RETHINKING CUSTOMER CONTACT POST COVID-19: 5 KEYS TO WIN WITH YOUR BUSINESS AND EMPLOYEES
[/vc_column_text][vc_single_image image=”10103107″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/ccw-europe-2020-webinar”][/vc_column][vc_column width=”1/2″][vc_column_text]
CHATBOT MISTAKES AND HOW TO OVERCOME THEM
[/vc_column_text][vc_single_image image=”87166″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/ccw-chatbot-webinar”][/vc_column][/vc_row][vc_row css=”.vc_custom_1550178384005{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column width=”1/2″][vc_column_text]
MY PROMISE TO OUR CIO: GIVE ME A YEAR TO TRANSFORM OUR CUSTOMER SERVICE
[/vc_column_text][vc_single_image image=”10102720″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/ccw-2020-randstad-webinar”][/vc_column][vc_column width=”1/2″][vc_column_text]
BRIGHT PATTERN CALL CENTER SOFTWARE SPRING 2018 RELEASE WEBINAR
[/vc_column_text][vc_single_image image=”87170″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/spring2018release”][/vc_column][/vc_row][vc_row css=”.vc_custom_1550178384005{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column width=”1/2″][vc_column_text]
ACHIEVING EXCELLENCE IN CX WITH AI AND OMNICHANNEL QUALITY MANAGEMENT
[/vc_column_text][vc_single_image image=”10102037″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/frost-sullivan-webinar-2020″][/vc_column][vc_column width=”1/2″][vc_column_text]
TIPS FOR REMOTE CUSTOMER SERVICE CONTINUITY IN A PANDEMIC
[/vc_column_text][vc_single_image image=”10101901″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/remote-workforce-webinar”][/vc_column][/vc_row][vc_row css=”.vc_custom_1550178384005{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column width=”1/2″][vc_column_text]
INDUSTRY EXPERTS SPEAK ON IMPROVING CUSTOMER EXPERIENCE WITH OMNICHANNEL
[/vc_column_text][vc_single_image image=”87168″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/improvecustomerexperience”][/vc_column][vc_column width=”1/2″][vc_column_text]
CUSTOMER EXPERIENCE TRENDS: REVOLUTIONIZE YOUR CUSTOMER EXPERIENCE
[/vc_column_text][vc_single_image image=”89577″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/cx-trends-2019-webinar”][/vc_column][/vc_row][vc_row css=”.vc_custom_1550178384005{padding-top: 5% !important;padding-bottom: 5% !important;}”][vc_column width=”1/2″][vc_column_text]
TOP TIPS FOR MIDSIZE BUSINESSES TO WIN THE CLOUD CUSTOMER SERVICE GAME
[/vc_column_text][vc_single_image image=”87163″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://info.brightpattern.com/ccw-midsize-webinar”][/vc_column][/vc_row]