About Jeanne Bliss

5-Time Chief Customer Officer, CX Pioneer, Speaker, and Author

    What Makes an Admirable Company?

    By Jeanne Bliss

    The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work to remove boundaries and pressures that prohibit customer-driven decision making. And they challenge themselves to walk away from practices that aren’t congruent with their values.