About Shep Hyken

CX Expert, New York Times Best-Selling Author and Keynote Speaker

    Why Easy Omnichannel Conversations Matter

    By Shep Hyken

    Why omnichannel? The answer is simple. You want to make it as convenient as possible for your customers to connect with you. When they need you, they will reach for whatever method of communication is closest and easiest. It can be the texting, apps, email, messaging, social media and more. Some of these are AI […]Continue reading