conduit global

CONDUIT GLOBAL PARTNERS WITH BRIGHT PATTERN TO POWER DIGITAL TRANSFORMATION

Conduit Global is solving the digital transformation challenge with cloud contact center solutions that provide a seamless, cloud-first, affordable digital transformation, one that displaces legacy platforms and reduces total cost of ownership. With Bright Pattern’s contact center software as a core component of the CX100 Cloud Suite, Conduit Global’s current and potential clients can enjoy increased efficiency and reduced costs while taking their customers on extraordinary brand journeys, thanks to Bright Pattern’s innovative omnichannel contact center software.

“We’re thrilled to partner with Bright Pattern to deliver best-in-class cloud contact center solutions to businesses of all sizes,” said Jitender Singh, Conduit Global SVP of Cloud Sales and Solutions. “This partnership gives our clients true digital channel management. The CX100 Cloud Suite helps businesses meet the digital transformation challenge by innovating their customer experiences, increasing omnichannel agent productivity and security, and reducing capital outlay and total cost of ownership (TCO).”

“We’re delighted to partner with Conduit Global, which has been an industry leader for over two decades,” said Brian Hays, Senior VP of Global Sales at Bright Pattern. “With so many vendors in the customer service space, innovation is the key to success, and Conduit Global continues to embrace it at every turn. We are looking forward to a long and immensely successful relationship.”

A pioneer in Cloud Contact Center as a Service (CCaaS) solutions and Business Process Outsourcing (BPO), Conduit Global is transforming the customer experience for the digital era. The company operates an award-winning omnichannel contact center platform built on industry-leading technologies designed for resiliency and scalability. CX100, the global CCaaS platform, supports enterprises of all sizes in private and/or public cloud environments, enabling cloud transformation and driving innovation through emerging technologies, including AI, analytics, IoT, and NLU. With more than 25 years’ experience planning, deploying and managing cloud contact centers, our consulting, professional and managed services turn our clients’ complex customer engagements into powerful connections. We employ over 3,000 customer experience professionals in eight countries to optimize live customer interactions and solve problems for businesses 24/7 with urgency and care.