A POWERFUL PARTNERSHIP TO ACCELERATE YOUR CUSTOMER EXPERIENCE
Bright Pattern and Microsoft are a natural combination to deliver a great customer experience. As the only cloud customer experience platform that runs on the Azure cloud, Bright Pattern shares Microsoft’s strategic vision for a mobile world of customer engagement with the strongest mobile capabilities, including in-app messaging (e.g., chat, video chat, document sharing), messenger channel support, and text messaging.
For partners, Bright Pattern is the best cloud provider choice. Our joint integration brings advanced inbound customer service, outbound sales and marketing, and automated blended operations capabilities, with both traditional and emerging channels, to partners who want to maximize employee productivity.
Bright Pattern’s solution integrates with Microsoft Dynamics 365 to help manage increasing contact volume across any channel, provide better service to customers, and increase agent productivity and performance. It’s everything you need to unite the Dynamics 365 platform that you already know and love with your customer service operations.
BENEFITS FOR MICROSOFT PARTNERS
- Bright Pattern allows your Microsoft Dynamics 365 implementation do more with your data, on the cloud platform you already know and love.
- Unlock the power of your Dynamics 365 data—connect it to any channel
- Experience true omnichannel—have seamless conversations across traditional channels, like voice, and emerging channels, such as messengers and bots.
BENEFITS FOR BUSINESSES AND CUSTOMERS
- Blended voice, chat, and messengers
- Microsoft data access
- Put tickets in context
- Know your customer faster with screen pop
- Single sign-on with Azure