Bright Pattern vs Genesys Pure
Cloud vs Five9 vs inContact

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Fastest Time to Deploy

Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.5 months.

Time to Implement

Faster is better

Bright Pattern

11 Months

Five9

12 Months

inContact

22 Months

Genesys

34 Months

Highest ROI in the Industry

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.

ROI Payback

Faster is better

Bright Pattern

11 Months

Five9

12 Months

inContact

22 Months

Genesys

34 Months

How Bright Pattern Stacks Up Against Five9, InContact and Genesys

Bright Pattern

by Bright Pattern

Five9

by Five9

NICE inContact

by NICE inContact

Genesys Cloud

by Genesys

Rating

4.7 / 5 (93)

4.2 / 5 (377)

4.2 / 5 (417)

4.1 / 5 (101)

Ease of Use

4.6 / 5

"Bright Pattern is an innovative and easy to use omnichannel contact center software."

"It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too."

4.2 / 5

"Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills."

"The team I am currently working with at Five9 have been wonderful. We are moving to the HTML version, which is more visual appealing and less clunky than the Java version."

4.2 / 5

"The user interface is laid out well and is user friendly. Amazing customization possabilities."

"Ease of use, fully engage customers, customer service, communication from company is great."

4.2 / 5

"The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system."

"The ease of use, for the agent with the simple yet full featured agent interface and desktop environment."

Customer Support

4.8 / 5

"I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great."

"Great product and very rich features. Easy to implement and they have an awesome and highly responsive support team."

4.3 / 5

"The level of technical support you receive is amazing. Frequent updates throughout the day on the status of your case really help move issues forward towards resolution."

"The customer service was excellent; they were attentive and readily available. You could listen live to calls, recordings, etc. to aid in complaint resolution."

3.9 / 5

"Bad UI, slow customer service, difficult reporting, limited integrations."

"Best support staff in the industry. Our Technical Account Manager Rep is one of the best in the business."

3.7 / 5

"Customer service is not good in my experience, their responses were always delayed. They had several site outages that impacted production."

"You can have any contact center up and running easily. Their admin page is very user friendly plus they have a very extensive resource and community portal."

Features & Functionality

4.6 / 5

"And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built integrations made the task super easy and seamless."

"Support for full suite of channels and seamless ability to "follow the customer" to move between channels. Functionality throughout the contact center lifecycle."

4.1 / 5

"We are excited and have very positive feedback from users and customers. We are amazed on how customers and quickly getting their needs resolved, saving time."

"Great tool for making calls and being productive within your organziation. Clean contact center and usability."

4.1 / 5

"I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

"Been a great solution for us. With the in house development, we can make changes quickly."

4 / 5

"Purecloud is easy to navigate and has many useful features for both internal and external communication. Good tracking tools of performance for both management and contact center agents."

"Has lots of features including call recording, call forwarding, internal instant messaging and a very nice, easy to navigate layout."

Value for Money

4.8 / 5

"Cost savings, unified desktop for agents, the enhancement requests we wanted, the peace of mind that we have a team that really cares about helping us meet our goals."

"Again I love how stable it is. When we're down, we lose money."

4 / 5

"The benefits I got from this software is a great quality inbound call service center for a reasonable cost. It is incredibly easy to learn and use regularly."

"The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough."

4 / 5

"In the year we have had them, there have been at least three times we suffered a complete outage. We obtain a large portion of our revenue from customer calls and thus the outages had a major impact."

"Quality call recording options (useful for escalations or PIP). Cost effective due to the entire company using the platform (may be expensive for smaller teams)."

4 / 5

"It's an expensive product that struggles with concurrent licensing models and mixed license types."

"Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price."

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Bright Pattern vs. Other Providers

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution at a fraction of the cost of an on-premise solution.

Five9