Proactive Chat

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CONVERSATION STARTER

Proactive chat offers are web chat interactions initiated by your contact center from your website, which offer opportunities to call or chat with a live agent. We call them “proactive” because they allow your call center to take a proactive approach to interacting with any person browsing your website. Compare this approach to the typical one, in which a website guest must take the initiative and contact you first.

 

BRANDED CHAT WIDGETS

Your chat offers are conveyed to users via chat widgets, which are completely customizable as part of Bright Pattern’s chat widget configuration. Using point-and-click configuration, you decide the purpose (e.g., the type of offer), contents (e.g., message, question, survey), buttons (e.g., text, URLs), and overall style (e.g., color, size, text.) of your organization’s chat widgets.

 

CONDITIONAL OFFERS

You can select different offers to be popped based on a condition or a combination of conditions. Proactive offer conditions are the requirements that must be met in order for the proactive offer chat to be launched. Such conditions include the time of day, whether the customer has visited the webpage before, and so forth. For example, if the condition “about to exit” is specified for the proactive offer chat widget, the chat will be launched to the customer only if mouse movements are detected and the customer is about to leave the page.

 

HIGHLIGHTS

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LEARN MORE ABOUT WEB CHAT

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All aspects of chat widgets, chat forms, and proactive chat can be edited and customized in our intuitive editor UIs without having to code or re-upload HTML chat snippets

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Using point-and-click configuration, different offers can be popped based on a web page, various other conditions, or in combination

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A handy visual timer shows agents which customer they are chatting with and how long they have been waiting for their reply

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Web notifications remind customers about their chat sessions, which helps to reduce customer-abandoned chats

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Customers can share their screens with agents during a chat on a company’s website, allowing agents to follow the customer’s screen movements and clicks

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When enabled, customers and agents can upgrade their chat conversation to a phone call or audio-video call over the Internet at any time

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BRIGHT PATTERN CALL CENTER SOFTWARE

The choice of enterprises of all sizes and across various industries

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We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service

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