WHAT ARE BRIGHTSTART APPS?
BrightStart Apps allow brands to offer easier, faster journeys for their customers. BrightStart Apps are preconfigured, instantly deployable solution packs that solve common customer experience issues. If you are a company with a specific issue you need addressed now, Bright Pattern can help. Because BrightStart Apps are preconfigured in the Bright Pattern Journey Builder using a simple drag-and-drop interface, they are able to be be turned on in just days.
Typically, when new contact center functionality is needed, companies need IT or professional services to configure and deploy, involving considerable expense and time. BrightStart Apps allow businesses to immediately turn on customer experience capabilities without the cost or time.
WHAT TYPES OF ISSUES CAN BRIGHTSTART APPS HELP RESOLVE?
Some companies may want to offer proactive web chat for priority customers, others may want to get bots and humans working as one in a seamless conversation, and others may want to get started on their omnichannel journey by getting their web chat working with their voice channel. These are examples of BrightStart Apps that we can easily turn on as part of your initial setup.
We provide customers with their choice of a BrightStart App as part of their initial onboarding. Additional apps can be purchased from Bright Pattern directly or from partners for a minimal cost. Moreover, BrightStart Apps can be easily created to meet the unique needs of customers.
EXAMPLES OF BRIGHTSTART APPS INCLUDE:
BRIGHT PATTERN CALL CENTER SOFTWARE
The choice of enterprises of all sizes and across various industries