Bright Pattern Convenes Customers and Partners from Six Continents in San Francisco to Chart the Path to Autonomous CX
Bright Pattern, a global leader in AI-first omnichannel contact center software, today announced the successful conclusion of its 2026 Partner & Customer Conference, held September 30 to October 1 in San Francisco. Customers and partners traveled from Latin America, Europe, North America, the Middle East, Africa, Australia, Japan and Korea to see how agentic AI […]
Bright Pattern Named a Top 10 Leading ServiceNow Partner to Watch in 2026 by CIO Coverage
SAN FRANCISCO, Calif. — October 8, 20026 — Bright Pattern, a global leader in AI-first omnichannel contact center software, today announced that it has been named one of the “Top 10 Leading ServiceNow Partners to Watch in 2026” by CIO Coverage. This recognizes the company’s role in helping organizations connect AI-powered customer and employee engagement […]
Bright Pattern and iké Deepen Partnership to Accelerate AI-Driven Customer Experience Innovation Across Latin America
SAN FRANCISCO, Calif. and MEXICO CITY — Septemer 22, 2026 — Bright Pattern, a global leader in AI-first omnichannel contact center software, and iké, one of Latin America’s leading technology-enabled assistance and customer experience companies, today announced the continued expansion of their partnership. The two companies are working together to help enterprises across Latin America […]
Bright Pattern and Plexxum GmbH Partner to Advance AI-Powered Customer Experience in the DACH Region
SAN FRANCISCO, Calif., March 27, 2026 — Bright Pattern, a global leader in AI-powered omnichannel contact center software, today announced its partnership with Plexxum GmbH. Through this collaboration, Bright Pattern is further expanding its presence in the German-speaking region while also strengthening its partner network with an experienced specialist in customer experience and digital communication […]
Bright Pattern Showcases Its AI-Powered Contact Center for Cloud, On-Prem, and Private‑Cloud Environments at LEAP 2026
RIYADH, Saudi Arabia, March 6, 2026 – Bright Pattern will join thousands of global technology leaders and innovators at LEAP 2026, taking place April 13–16 at the Riyadh Exhibition & Convention Center (RECC) Malham. At the event, Bright Pattern will demonstrate its AI-powered omnichannel contact center platform with flexible deployment options designed to meet regional […]
IDnow Selects Bright Pattern’s AI-Powered Contact Center for 1M+ Identifications a month Across Europe
SAN FRANCISCO, Calif., March 3, 2026 – Bright Pattern, a leading provider of AI-powered contact center software, announced that IDnow, a leading identity verification platform in Europe, has selected the Bright Pattern AI-Powered Contact Center platform to support and scale its mission-critical identification operations, fully replacing its legacy Contact Center environment. IDnow’s vision is to […]
Bright Pattern Expands European Footprint Through New Partnership with Belam
SAN FRANCISCO, CA, UNITED STATES, February 26, 2026 — Bright Pattern, a global leader in AI-powered omnichannel contact center software, today announced a partnership with Belam, a systems integrator and technology solutions provider with a 30-year track record of delivering complex communications and IT projects across Europe and Central Asia. This new collaboration brings together […]
Castles Technology Selects Bright Pattern to Modernize Global Customer Support
Global payment provider to deploy AI-powered omnichannel platform across customer support operations SAN FRANCISCO, CA, UNITED STATES, February 24, 2026 — Bright Pattern, a leader in AI-powered, 100% native omnichannel contact center software, today announced that Castles Technology, a global leader in Android payment acceptance devices, has selected Bright Pattern’s AI-powered omnichannel contact center platform […]
Bright Pattern and Xceed Announce Partnership to Deliver AI-Powered, Omnichannel Contact Center Solutions
SAN FRANCISCO, CA, UNITED STATES, February 5, 2026 — Bright Pattern, an AI-driven contact center platform designed for modern customer experience, today announced a partnership with Xceed, a leading contact center and business process outsourcing (BPO) provider in the Middle East and Africa. The partnership brings together Bright Pattern’s advanced omnichannel, AI, and Workforce Management […]
Bright Pattern Brings AI-Powered Customer Engagement and Workforce Management to GITEX 2026 Cairo
CAIRO, EGYPT, January 28, 2026 – Bright Pattern, a global provider of AI-powered omnichannel contact center software, today announced its participation at GITEX 2026, taking place 11-12 February 2026 in Cairo, Egypt. Bright Pattern will showcase advanced customer engagement and contact center solutions for organizations across the Middle East and Africa. At GITEX 2026, Bright […]