Bright Pattern Releases Next Gen AI-Powered Workforce Management Solution
Bright Pattern, a leading provider of AI-powered omnichannel contact center solutions, announced the general availability of its next generation advanced Workforce Management (WFM) software, featuring a 100% native integration across the Bright Pattern Omnichannel Contact Center platform and the Bright Pattern AI Suite. This unified solution eliminates the complexity and cost of standalone WFM systems […]
Bright Pattern’s AI Interaction Analytics: Transforming Contact Centers into Strategic Nervous System
SAN FRANCISCO, CA, UNITED STATES, December 8, 2025 – Bright Pattern announced the availability of the next generation of AI Interaction Analytics, a groundbreaking capability that fundamentally redefines the strategic value of the contact center. As part of the Bright Pattern AI Suite, this powerful solution analyzes 100% of customer interactions across all channels, transforming […]
Bright Pattern Introduces AI Agent Assist: Turn Every Agent into a Top Performer
SAN FRANCISCO, CA, UNITED STATES, December 2, 2025 – Bright Pattern, the leader in AI-powered omnichannel contact center solutions, announced the general availability of the next generation AI Agent Assist as part of the comprehensive Bright Pattern AI Suite. This launch solidifies Bright Pattern’s position as the industry’s premier 100% native all-in-one platform featuring omnichannel contact […]
Coeo Group Selects Bright Pattern’s AI-Powered Platform to Transform Debt Collection Operations Across Europe
SAN FRANCISCO, CA, UNITED STATES, November 17, 2025 – Bright Pattern, a leader in AI-powered omnichannel contact center solutions, today announced that coeo Group, Europe’s leading technology-based debt collection company, has selected and successfully deployed Bright Pattern’s platform across its entire contact center operations. The coeo Group, which handles over 5 million new debt collection cases […]
Bright Pattern Conference Brings Together Customers & Partners from 20+ Countries for Contact Center AI Innovation
SAN FRANCISCO, CA, UNITED STATES, October 14, 2025 — Bright Pattern, a leading provider of AI-powered omnichannel contact center solutions, successfully concluded its exclusive partner and customer invitational event at the prestigious Monterey Plaza Hotel, bringing together industry leaders, strategic partners, and customers from across the world to explore the future of AI-driven customer experience. […]
Bright Pattern and Voxtron Join Forces to Showcase AI-Powered Omnichannel CX Innovation at GITEX GLOBAL 2025
DUBAI, UNITED ARAB EMIRATES, August 24, 2025 – Bright Pattern, the leading provider of AI-powered omnichannel contact center solutions, and Voxtron, a pioneer of communication products in Dubai, UAE, are excited to announce their participation at GITEX GLOBAL 2025, taking place on 13–17 October 2025 at the Dubai World Trade Centre. This marks a significant […]
Bright Pattern and AvanteNow Partner to Deliver Next-Generation IT Service Management with AI-Powered Contact Center Capabilities
SAN FRANCISCO, Calif., July 08, 2025 – Bright Pattern, a global leader in AI-powered cloud-based contact center solutions, and AvanteNow, a renowned IT service specialist, have announced a new partnership. This collaboration aims to deliver a new class of integrated solutions for enterprise service and customer engagement – with a particular strength in ServiceNow-based service management. “With […]
Bright Pattern Announces Partnership with Voxtron to Accelerate AI-Powered Contact Center Innovation in Dubai and Beyond
San Francisco, Calif., June 16, 2025 – Bright Pattern, a recognized leader in AI- powered omnichannel contact center software, is proud to announce their partnership with Voxtron Middle East LLC, a renowned provider of innovative communication solutions in the region. This collaboration between the companies promises to deliver transformative, AI-driven customer engagement technology tailored to […]
Bright Pattern Partners with OmniSphere360 to Deliver AI-Powered Omnichannel Customer Engagement Solutions
San Francisco, Calif., May 28, 2025 – Bright Pattern, a recognized leader in AI- powered omnichannel contact center software, and OmniSphere360, a dynamic provider of unified communication and customer experience solutions, announced a new partnership. This partnership will combine the strengths of Bright Pattern’s AI-powered contact center capabilities with OmniSphere360’s communications solutions to deliver exceptional and AI-enhanced […]
Bright Pattern and ECS Telecom Co., Ltd. Announce Their Partnership
Bright Pattern provides the AI-powered contact center platform that will be the underpinning of ECS Telecom’s Artificial Intelligence Contact Center. San Francisco, Calif., May 12, 2025 – EINPresswire.com – Bright Pattern, a recognized leader in AI-powered omnichannel contact center software, and ECS Telecom Co., Ltd., a renowned leader in the delivery of advanced contact center solutions in Korea, announced […]