One of the largest health insurance companies deploys Bright Pattern call center software in days to reach out to healthcare providers to review their credentials and expand their healthcare partner network.

Bright Pattern Rated #1 in four categories: highest rated Contact Center, Customer Engagement Solution, IVR, and Sales Dialer with a score of 10 out of 10 in each category.

Bright Pattern for third year has been selected by Customer Contact Week, the world’s largest customer contact event for the CCW Excellence Awards – following previous nominations for “Disruptive Technology of the Year” and “Omnichannel Solution of the Year”

Bright Pattern unveils natively-built Remote Assist, which improves remote workforce efficiency, lower issue resolution time, and improves ROI, at Europe’s largest IT Service Management Tradeshow, SITS London.

Turbocharge Matrix42 with an Omnichannel Communication Interaction Platform for
digital transformation, AI-powered automation, and remote service desk capabilities

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for two national wireless telecommunications companies in the U.S.

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for hotel and hospitality companies

Contact Center Solutions Now Available Through Several Carahsoft’s Federal, State and Local Government Contract Vehicles

Bright Pattern is leading a workshop and panel discussion with CX leaders from YMCA of the North, Randstad, and VIPdesk

Next Leadership Development Corporation launches revolutionary Community Communications Center, serving as an omnichannel information center to mitigate systemic racism and connect Black Boston residents with resources