BellSystem24, Global BPO with Over 30,000 Agents, Moves from Legacy Call Center to the Cloud with Bright Pattern’s Omnichannel Platform One of the largest outsourcers in Japan trusts Bright Pattern and CBA for their transition to the cloud to cut call center costs and add omnichannel customer service. South San Francisco, Calif., September 22, 2020 [...]Continue reading

Major Multi-State Retail Chain Triages Pandemic Call Volume Spike by 26% with AI-Powered Omnichannel Customer Experience from Bright Pattern and Everise Major Retailer Deploys Bright Pattern Contact Center and Everise AI and Conversational IVR To Resolve Contact Center Issues Resulting From the COVID-19 Pandemic South San Francisco, Calif., September 8, 2020 — Bright Pattern, a [...]Continue reading

Bright Pattern Announces Partnership with Visual Contact to Power Digital Transformation for Contact Centers in Latin America Bright Pattern partners with Visual Contact to deliver a modern, cloud-based contact center solution that is powerful yet easy to use and customize to meet unique business needs South San Francisco, Bright Pattern, the leading innovator in enterprise [...]Continue reading

Bright Pattern Partners with Kifinti to Deliver AI-Powered Omnichannel Communication Solutions to Service Management Organizations Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities South San Francisco, Calif., August 27, 2020 — Bright Pattern, leading provider of omnichannel communication software for innovative companies, [...]Continue reading

One of the Top BPOs in Peru, Vivax, Deploys Bright Pattern Contact Center with NewGO, Leading Solution Consultant in Latin America Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software South San Francisco, Calif., August 25, 2020 — Bright Pattern, [...]Continue reading

Bright Pattern Ranks #1 for Platform Functionality, Reliability, and Interoperability in 2020 Omdia (formerly Ovum) Cloud Contact Center Buyer’s Guide Omdia, formerly known as Ovum, names Bright Pattern the Company to Watch in Recent Contact Center Buyer’s Guide South San Francisco, Calif., August 13, 2020 — Bright Pattern, leading provider of AI-powered omnichannel cloud contact [...]Continue reading

Bright Pattern Selected as Finalist for ‘Disruptive Technology Solution of the Year’ for Customer Contact Week (CCW) Excellence Awards Bright Pattern has been selected by Customer Contact Week, the world’s largest customer contact event, as a finalist for Disruptive Technology Solution of the Year San Bruno, Calif — Bright Pattern, leading provider of AI-powered omnichannel [...]Continue reading

Bright Pattern Partners with NCSi to Deliver AI-Powered Omnichannel Communication Solutions to Service Management Organizations Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities South San Francisco, Calif., August 3, 2020 — Bright Pattern, leading provider of omnichannel communication software for innovative companies, [...]Continue reading

Bright Pattern Releases AI-Powered Omnichannel Communications Platform for Service Management Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities South San Francisco, Calif., June 30, 2020 — Bright Pattern, leading provider of omnichannel communication software for innovative companies, launches a new Omnichannel Communication [...]Continue reading

Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO for Innovative High-Growth Companies Bright Pattern selected by Everise to provide advanced Customer Experience solutions to innovative connected device start-ups.   South San Francisco, Calif., July 28, 2020 — Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was chosen [...]Continue reading