Mexico Telecommunication Giant, Alestra, Deploys Bright Pattern Contact Center Software for CENACED’s Telehealth Services During COVID-19 Alestra, deploys Bright Pattern Contact Center for nonprofit, CENACED, to offer remote psychological teleassistance services during the pandemic South San Francisco, Calif., July 14, 2020 — CENACED, a non-profit healthcare organization, has deployed Bright Pattern as their cloud-based contact [...]Continue reading

Intelisys Partner’s with Bright Pattern to Provide Innovative AI-Powered Omnichannel Cloud Contact Center Software Intelisys, the industry’s leading Technology Service Distributor of telecommunications network and cloud services, adds Bright Pattern Contact Center to its portfolio to help customers with digital transformation, omnichannel conversations, omnichannel quality management, and AI implementation South San Francisco, Calif., July 8, [...]Continue reading

Naver, Leading Online Search Platform in South Korea and Creator of the LINE Messenger App, Deploy Bright Pattern Contact Center Software Naver search platform, the creator LINE, Asia-Pacific’s leading messenger app with over 600 million users, uses Bright Pattern Contact Center for remote workforce South San Francisco, Calif., June 30, 2020 — Naver, frequently referred [...]Continue reading

Hurtigruten Moves All Call Center Agents Remote During COVID-19 Thanks to Bright Pattern Cloud-Based Contact Center Software A world leader in luxury exploration travel swiftly moves to a 100% remote workforce model for its contact center using Bright Pattern’s award winning cloud-based software known for its innovative remote workforce capabilities South San Francisco, Calif., June [...]Continue reading

Gartner’s Software Advice Names Bright Pattern a 2020 FrontRunner for Call Center Software Out of over 100 products evaluated by Gartner, Bright Pattern was named a leader in the 2020 Call Center Software FrontRunners Quadrant with customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, and Talkdesk   South San Francisco, Calif., June [...]Continue reading

Bright Pattern Contact Center Deployed by South Korea’s Center for Disease Control for COVID-19 Contact Tracing Using Remote Agents South Korea Center for Disease Control is revolutionizing their contact tracing program with innovative cloud contact center technology to contain the spread of COVID-19 South San Francisco, Calif., June 18, 2020 — Bright Pattern, a leading [...]Continue reading

Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US The company who revolutionized the online real estate market deploys Bright Pattern omnichannel contact center platform with Zendesk South San Francisco, Calif., June 11, 2020 — Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced [...]Continue reading

Bright Pattern Contact Center Deployed by Large Financial Institution to Support Paycheck Protection Program Amid COVID-19 Pandemic Bright Pattern is helping one of the largest US banks support small business clients navigate this challenging time with the launch of its Paycheck Protection Program South San Francisco, Calif., June 4, 2020 — Bright Pattern, a leading [...]Continue reading

Bright Pattern Contact Center Chosen by Level, the World’s First Invisible Smart Lock for Home Security Former Apple employees launch Level Lock, the first invisible smart lock designed to install inside your door in minutes, and choose Bright Pattern Contact Center platform to provide effortless customer service South San Francisco, Calif., June 02, 2020 — [...]Continue reading

New Bright Pattern AI Survey Finds 78% of Companies Have or Plan to Deploy AI In Their Call Center Bright Pattern presents key findings from Canam Call Center AI Benchmark Trend Report. Adoption of artificial intelligence continues to increase in U.S. contact centers. According to Canam Research, 78% of contact centers in the U.S. report [...]Continue reading