Bright Pattern Announces Partnership with Voxtron to Accelerate AI-Powered Contact Center Innovation in Dubai and Beyond
San Francisco, Calif., June 16, 2025 – Bright Pattern, a recognized leader in AI- powered omnichannel contact center software, is proud to announce their partnership with Voxtron Middle East LLC, a renowned provider of innovative communication solutions in the region. This collaboration between the companies promises to deliver transformative, AI-driven customer engagement technology tailored to […]
Bright Pattern Partners with OmniSphere360 to Deliver AI-Powered Omnichannel Customer Engagement Solutions
San Francisco, Calif., May 28, 2025 – Bright Pattern, a recognized leader in AI- powered omnichannel contact center software, and OmniSphere360, a dynamic provider of unified communication and customer experience solutions, announced a new partnership. This partnership will combine the strengths of Bright Pattern’s AI-powered contact center capabilities with OmniSphere360’s communications solutions to deliver exceptional and AI-enhanced […]
Bright Pattern and ECS Telecom Co., Ltd. Announce Their Partnership
Bright Pattern provides the AI-powered contact center platform that will be the underpinning of ECS Telecom’s Artificial Intelligence Contact Center. San Francisco, Calif., May 12, 2025 – EINPresswire.com – Bright Pattern, a recognized leader in AI-powered omnichannel contact center software, and ECS Telecom Co., Ltd., a renowned leader in the delivery of advanced contact center solutions in Korea, announced […]
Bright Pattern Earns Microsoft 365 Security and Compliance Certification, Enhancing Enterprise Security Protocols
San Francisco, Calif., March 19, 2025 – Bright Pattern, a leading provider of AI-powered cloud-based contact center solutions, is pleased to announce that its platform has officially earned the Microsoft 365 Certification for Dynamics and Teams. This prestigious certification reinforces Bright Pattern’s commitment to delivering secure, compliant, and high-performance solutions for businesses operating within the Microsoft ecosystem. […]
Bright Pattern to Exhibit at CCW Berlin 2025, Europe’s Leading Contact Center Event
San Francisco, Calif., February 14, 2025 – Bright Pattern is excited to announce its participation at CCW Berlin 2025 from February 24 to February 27 at Hall 4, Booth B5. CCW Berlin is renowned as the International Conference & Trade Show for Innovative Customer Dialogue, attracting industry professionals from across Europe and beyond. As one of the […]
On-Premises vs. Private Cloud: Key Considerations
SAN FRANCISCO, Calif. – 10 January 2025 The debate between on-premise and private cloud contact centers focuses around control versus flexibility. On-premise solutions offer greater control and customization, attracting businesses with stringent regulatory or operational needs. Cloud solutions, conversely, provide scalability, flexibility, and cost-effectiveness, aligning with modern business demands. The ideal solution depends on individual […]
The Ultimate Guide to Contact Center Workforce Management
SAN FRANCISCO, Calif. – 7 January 2024 Workforce Management (WFM) is crucial for modern call centers to balance excellent customer service with operational efficiency. It involves forecasting demand, scheduling employees, and monitoring performance to ensure the right number of agents with the right skills are available at the right time. The core goal is to […]
Key Technologies Influencing the Future of Contact Centers
SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks like address changes and policy explanations through AI-powered virtual agents. However, these agents have limitations, sometimes “hallucinating” or struggling with complex issues, requiring careful oversight and testing. AI also offers […]
Fine-Tuning AI Agents for Superior Customer Experience
SAN FRANCISCO, Calif. – 23 October 2024 Self-service has become an essential expectation for customers, who now expect contact centers to provide quick, efficient, and easily navigated automated services. While many contact centers have adopted self-service options, many still fail to execute them effectively. Leveraging modern AI technology can enhance self-service experiences by resolving customer […]
Perfect Presentation and Bright Pattern Sign Partnership Agreement to Provide AI-Powered Contact Center Solutions in the Kingdom of Saudi Arabia
SAN FRANCISCO, Calif. – 18 September 2024 The Perfect Presentation company and Bright Pattern have entered into a partnership to provide Artificial Intelligence (AI) powered contact center solutions to customers in the Kingdom of Saudi Arabia. This partnership is a result of the commitment between the two companies to develop and deliver innovative technological solutions […]