Quality Assurance Trends in the Contact Center Industry

By Andrew Huang January 8, 2020

New Omnichannel Quality Management Survey Finds Only 13% of Contact Centers Measure Quality Assurance of All Interactions Bright Pattern-sponsored Canam Omnichannel CX Benchmark Trend Report finds that most digital channels are not measured for quality SOUTH SAN FRANCISCO, Calif., Jan. 7, 2020 /PRNewswire/ — Adoption of digital channels continues to increase in U.S. contact centers. 83% [...]Continue reading

Bright Pattern Recognized for Highest ROI and Fastest Time to Deploy

By Shelby Bozekowski November 3, 2019

Bright Pattern Recognized for Highest ROI and Fastest Time to Deploy of All CCaaS Providers Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s CCaaS Report with Best ROI, ROI payback time and time to implement South San Francisco, Calif., — Bright Pattern announces recent recognition by the [...]Continue reading

World Leading Healthcare Company Deploys Bright Pattern Contact Center

By Shelby Bozekowski October 24, 2019

World Leading Healthcare Company Deploys Bright Pattern Contact Center Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global healthcare and health insurance enterprise to improve customer experience SOUTH SAN FRANCISCO, Calif., Oct. 24, 2019 /PRNewswire/ -- A leading healthcare organization known for simplifying the healthcare experience has recently [...]Continue reading

Bright Pattern to Sponsor SOCAP’s Re-Imagine Customer Care Conference

By Shelby Bozekowski October 15, 2019

Bright Pattern to Sponsor and Present at SOCAP’s 2019 Re-Imagine Customer Care Conference SAN FRANCISCO (PRWEB) OCTOBER 15, 2019 Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of SOCAP’s 2019 Re-Imagine Customer Care Conference in Tucson, Arizona, from October 20 to 23, 2019. At the event, Ted Hunting, Senior Vice [...]Continue reading

Bright Pattern to Sponsor and Present at CCW Europe 2019

By Shelby Bozekowski October 1, 2019

Bright Pattern to Sponsor and Present at Customer Contact Week Europe 2019 Ted Hunting, SVP of Marketing at Bright Pattern, to Present “Keys for Creating and Measuring Great Omnichannel Customer Journeys” at Customer Contact Week Europe 2019 SOUTH SAN FRANCISCO, CALIF. (PRWEB) OCTOBER 01, 2019 Bright Pattern, leading provider of omnichannel cloud contact center [...]Continue reading

Frost & Sullivan Profiles Bright Pattern As Top CCaaS Vendor

By Shelby Bozekowski September 24, 2019

Frost & Sullivan Profiles Bright Pattern As Top-Performing Global Cloud Contact Center Provider Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, profiled by Frost & Sullivan as top-performing cloud contact center provider SOUTH SAN FRANCISCO, Calif., Sept. 24, 2019 /PRNewswire/ -- Bright Pattern today announces recognition from Frost & Sullivan as [...]Continue reading

Consumer Electronics Enterprise Deploys Bright Pattern to Improve CX

By Shelby Bozekowski September 19, 2019

Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by enterprise provider of consumer electronic devices SAN BRUNO, Calif., Sept. 19, 2019 /PRNewswire/ -- A leading consumer electronics organization known for innovation and expert device design has recently [...]Continue reading

New CX Survey Finds Only 22% of Companies Offer Omnichannel

By Shelby Bozekowski September 17, 2019

New Bright Pattern Customer Experience Survey Finds Only 22% of Companies Offer Omnichannel Conversations Bright Pattern presents key findings from Canam Omnichannel CX Benchmark Trend Report SAN BRUNO, Calif., Sept. 17, 2019 /PRNewswire/ -- Adoption of digital channels continues to increase in U.S. contact centers. According to Canam Research, 83% of contact centers in the U.S. [...]Continue reading

Leading Global Delivery Service Deploys Bright Pattern Contact Center

By Shelby Bozekowski August 29, 2019

Leading Global Delivery Service Deploys Bright Pattern Contact Center Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by global shipping and logistics enterprise SAN BRUNO, Calif., Aug. 29, 2019 /PRNewswire/ -- A leading global service delivery company known for an innovative customer experience has recently deployed Bright Pattern Contact Center for [...]Continue reading

Bright Pattern Awarded Customer Service Software Provider of the Year

By Shelby Bozekowski August 13, 2019

Bright Pattern Awarded Customer Service Software Provider of the Year, 2019 Bright Pattern awarded for innovation and growth in the customer service industry SAN BRUNO, Calif., Aug. 13, 2019 /PRNewswire/ -- Bright Pattern, the leading provider of omnichannel contact center software, has been named Customer Service Software Provider of the Year, 2019. The prestigious award was [...]Continue reading

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