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Fortune 500 Healthcare Insurance Company Selects Bright Pattern

Fortune 500 Healthcare Insurance Company Selects Bright Pattern

By Ben On

One of the largest health insurance companies deploys Bright Pattern call center software in days to reach out to healthcare providers to review their credentials and expand their healthcare partner network.

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Customers Rate Bright Pattern Higher than Any Other Contact Center Vendor in Four Categories in 2022 TrustRadius Awards

Customers Rate Bright Pattern Higher than Any Other Contact Center Vendor in Four Categories in 2022 TrustRadius Awards

By Andrew Huang

Bright Pattern Rated #1 in four categories: highest rated Contact Center, Customer Engagement Solution, IVR, and Sales Dialer with a score of 10 out of 10 in each category.

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Bright Pattern Selected as Finalist for “Cloud-Based CX Solution of the Year” for Customer Contact Week (CCW) Excellence Awards

Bright Pattern Selected as Finalist for “Cloud-Based CX Solution of the Year” for Customer Contact Week (CCW) Excellence Awards

By Ben On

Bright Pattern for third year has been selected by Customer Contact Week, the world’s largest customer contact event for the CCW Excellence Awards – following previous nominations for “Disruptive Technology of the Year” and “Omnichannel Solution of the Year”

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Bright Pattern Announces Remote Assist to Simplify Issue Resolution and Easily Manage a Remote Workforce

Bright Pattern Announces Remote Assist to Simplify Issue Resolution and Easily Manage a Remote Workforce

By Ben On

Bright Pattern unveils natively-built Remote Assist, which improves remote workforce efficiency, lower issue resolution time, and improves ROI, at Europe’s largest IT Service Management Tradeshow, SITS London.

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Bright Pattern and Matrix42 Partner to Bring AI-Powered Omnichannel Communication Interaction Platform for Service Management to Matrix42 Users

Bright Pattern and Matrix42 Partner to Bring AI-Powered Omnichannel Communication Interaction Platform for Service Management to Matrix42 Users

By Ben On

Turbocharge Matrix42 with an Omnichannel Communication Interaction Platform for
digital transformation, AI-powered automation, and remote service desk capabilities

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Two Leading North American Wireless Service Providers Choose Bright Pattern

Two Leading North American Wireless Service Providers Choose Bright Pattern

By Andrew Huang

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for two national wireless telecommunications companies in the U.S.

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Two Major Hotel Chains Deploy Bright Pattern to Support US and APAC Regions

Two Major Hotel Chains Deploy Bright Pattern to Support US and APAC Regions

By Andrew Huang

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for hotel and hospitality companies

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Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

By Shelby Bozekowski

Contact Center Solutions Now Available Through Several Carahsoft’s Federal, State and Local Government Contract Vehicles

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Bright Pattern to Lead “Innovation and Contact Center Keys for the New World” at Customer Contact Week (CCW) 2021

Bright Pattern to Lead “Innovation and Contact Center Keys for the New World” at Customer Contact Week (CCW) 2021

By Shelby Bozekowski

Bright Pattern is leading a workshop and panel discussion with CX leaders from YMCA of the North, Randstad, and VIPdesk

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Next Leadership Development Corporation Partners with Bright Pattern to Create Community Communications Center Supporting Black Boston Residents

Next Leadership Development Corporation Partners with Bright Pattern to Create Community Communications Center Supporting Black Boston Residents

By Shelby Bozekowski

Next Leadership Development Corporation launches revolutionary Community Communications Center, serving as an omnichannel information center to mitigate systemic racism and connect Black Boston residents with resources

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