On-Premises Contact Centers: A Robust Solution in the Cloud-Driven Era
SAN FRANCISCO, Calif. – 3 September 2024 As contact centers increasingly migrate to the cloud, a significant portion of the market remains committed to on-premises or private cloud solutions. While the cloud offers scalability, flexibility, and cost efficiency, many companies continue to favor on-premises deployments for several reasons, including data sovereignty, security, legacy system integration, […]
What Makes India the Next Big Opportunity for CCaaS Vendors?
SAN FRANCISCO, Calif. – 5 June 2024 The Indian call center market, a major player in the global Business Process Outsourcing (BPO) industry, has experienced significant growth, especially among service providers. This growth is driven by several factors, including India’s large, young, and qualified population with strong language skills, a skilled workforce, government support, and […]
Bright Pattern Establishes New Business Entity in India
Bright Pattern unlocks Indian CX market potential with AI-Driven Contact Center solutions San Francisco, Calif., April 16, 2024 – Bright Pattern, a leading AI-powered, omnichannel contact center provider, recently announced the launch of its new business entity in India, operating under the name Bright Pattern Software Solutions Private Limited. The organization provides industry-leading cloud […]
Contact Center AI: A Practical Perspective
SAN FRANCISCO, Calif. – 6 May 2024 Contact centers are integral to generating leads, nurturing customer loyalty, and driving revenue, which makes them central to business growth. To improve productivity, reduce costs, and enhance customer satisfaction, many businesses have adopted innovative technologies, with Artificial Intelligence (AI) emerging as a key player. By 2023, a significant […]
Microsoft-Centric Contact Center: Seamless Integration with Dynamics, Teams, Office 365, and AI
SAN FRANCISCO, Calif. – 30 April 2024 As customer experience becomes a key competitive differentiator, demand for scalable and intuitive contact center solutions is rising. Microsoft has stepped into this space with its Digital Contact Center platform, an all-in-one solution that integrates Microsoft Teams, Office 365, Dynamics 365, and Nuance AI. This platform aims to […]
The Modern Contact Center Stack: Key Components and Features
SAN FRANCISCO, Calif. – 24 April 2024 Modern contact centers have evolved significantly from their early days of handling only voice calls and physical mail. The rise of digital communication channels like instant chat and video calls has transformed customer interactions, leading to structural changes in contact centers. To stay competitive, companies must adopt advanced […]
CCaaS: The Key Growth Driver for UCaaS Providers
SAN FRANCISCO, Calif. – 22 April 2024 Business leaders are constantly seeking ways to enhance efficiency, increase revenue, and stay ahead of the competition while managing costs effectively. Unified Communications as a Service (UCaaS) solutions have emerged as essential tools for improving collaboration and ensuring seamless communication, particularly in remote and hybrid work environments. Platforms […]
Digital Call Centers Can Transform Your Customer Experience
A cloud-based omnichannel call center can allow you to meet people where they’re at, giving them the experience they desire.
Two Major Hotel Chains Deploy Bright Pattern to Support US and APAC Regions
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for hotel and hospitality companies
Cloud-Based Omnichannel Contact Center for Public Sector Agencies
Contact Center Solutions Now Available Through Several Carahsoft’s Federal, State and Local Government Contract Vehicles