The Modern Contact Center Stack: Key Components and Features
SAN FRANCISCO, Calif. – 24 April 2024 Modern contact centers have evolved significantly from their early days of handling only voice calls and physical mail. The rise of digital communication channels like instant chat and video calls has transformed customer interactions, leading to structural changes in contact centers. To stay competitive, companies must adopt advanced […]
CCaaS: The Key Growth Driver for UCaaS Providers
SAN FRANCISCO, Calif. – 22 April 2024 Business leaders are constantly seeking ways to enhance efficiency, increase revenue, and stay ahead of the competition while managing costs effectively. Unified Communications as a Service (UCaaS) solutions have emerged as essential tools for improving collaboration and ensuring seamless communication, particularly in remote and hybrid work environments. Platforms […]
Digital Call Centers Can Transform Your Customer Experience
A cloud-based omnichannel call center can allow you to meet people where they’re at, giving them the experience they desire.
Two Major Hotel Chains Deploy Bright Pattern to Support US and APAC Regions
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for hotel and hospitality companies
Cloud-Based Omnichannel Contact Center for Public Sector Agencies
Contact Center Solutions Now Available Through Several Carahsoft’s Federal, State and Local Government Contract Vehicles
Bright Patternat Customer Contact Week (CCW) 2020
Bright Pattern is leading a workshop and panel discussion with CX leaders from YMCA of the North, Randstad, and VIPdesk
Next Leadership Development Corporation Partners with Bright Pattern
Next Leadership Development Corporation launches revolutionary Community Communications Center, serving as an omnichannel information center to mitigate systemic racism and connect Black Boston residents with resources
Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report
Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality
ITSM and ESM Digital Transformation, Automation, and AI
Bright Pattern’s Omnichannel Interaction Platform complements existing ITSM solutions like ServiceNow, Matrix 42, BMC, and Ivanti so ITSM and ESM executives can achieve goals to add digital channels, automation, and AI.
Bright Pattern Powers CX for Innovative Home-Workout Equipment Company
Hi-tech home workout equipment maker deploys Bright Pattern to drive record sales, improve customer experience, and better support customers across voice and digital channels.