Powerful Cloud Contact
Center Software, with Embedded AI

CALL TO ACTION

How it works

Quality Management (QM) Pro is embedded natively in the Bright Pattern cloud call center solution. This completely eliminates the need for complex third-party integrations.

 

  • Sentiment Transcription
  • Speech Analytics
  • Consistent customer experience

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100% Channels Covered

Built on a single unified architecture, the Bright Pattern omnichannel contact center solution enables you to deliver advanced call center quality assurance capabilities across all channels, including voice, chat, SMS, messengers, and more.

EXPLORE OMNICHANNEL

100% Interactions Covered

Embedded in the Bright Pattern’s omnichannel contact center solution, QM Pro is the right software that provides the ability to automatically analyze 100 percent of all interactions across all channels. This removes the need for sampling and a quality assurance manager guessing which interactions to review.

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100% Focus On What Matters

QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.

EXPLORE SOLUTION

100% Focus On What Matters

QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.

EXPLORE SOLUTION

100% Focus On What Matters

QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.

EXPLORE SOLUTION

New integrations soon