Quality Management (QM) Pro is embedded natively in the Bright Pattern cloud call center solution. This completely eliminates the need for complex third-party integrations.
Built on a single unified architecture, the Bright Pattern omnichannel contact center solution enables you to deliver advanced call center quality assurance capabilities across all channels, including voice, chat, SMS, messengers, and more.
EXPLORE OMNICHANNEL
Embedded in the Bright Pattern’s omnichannel contact center solution, QM Pro is the right software that provides the ability to automatically analyze 100 percent of all interactions across all channels. This removes the need for sampling and a quality assurance manager guessing which interactions to review.
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QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.
QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.
QMPro collects all transactions across all channels, analyzes those based on automated preset criteria, and allows you to optimize your channels, processes, and agents to provide a more uniform and consistent customer experience.
Quality managers and QA specialists only evaluate those interactions that fall outside of the parameters defined for sentiment scores, survey scores, and more.