How Many Calls Can An Autodialer Make?

Make Your Outbound Calling Strategy More Effective Using Auto Dialer

How Many Calls Can An Autodialer Make

What Is An Auto Dialer, And Why Do You Need One?

With the increasing competition for today’s customers, and the need to enhance customer service the lack of auto-dialing software will take up precious time. Call center employees or sales representatives, as well as staff members from the customer service department should not be wasting time dialing random telephone numbers. They shouldn’t be faced with a busy line or be required to make multiple calls to locate an active phone line.
The best method to ensure your call center stays operating smoothly and your customers satisfied – is to use auto dialer software. It will take care of automated calls on behalf of your agents. The systems will generate more calls than a single agent or salesperson.
What exactly is an auto-dialer? And how many calls can an auto dialer make? What makes it an ideal telephone system for modern-day businesses?

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How many phone calls can an auto dialer make in an hour

How many calls can an autodialer make?

How many calls can an autodialer make? An Auto Dialer can make more than 500 calls per day for each agent, while also automating messages as well as SMS-based drip campaigns for marketing. The process of making calls is similar to the human phone call. First, it dials the number and then waits for the other party to take the call. If it’s returned by an automated answering system the system will listen for the entire message, and then waits for the sound to be heard. It plays your message.

How many phone calls can an auto dialer make in an hour?

How many calls that an autodialer receives per hour is contingent upon the number of simultaneous lines (channels) you’re able to make and the length of the message you send. For an average 30-second message on the average, you’d make one call per minute and 60 calls every hour with a single line or channel.

What is An Auto Dialer?

Auto dialers are software programs that allow you to dial a variety of numbers from a set of numbers. It might be programmed to leave messages for people when they reply to messages, obtain recorded responses, or dial telephone numbers for the administrator. Auto dialers are extensively used for customer service and sales.
Auto dialers can be used in conjunction with pager companies, phones as well as cell phones. If calls are established, auto dialers send out verbal messages or relay electronic information to guests.

How does a call center auto dialer work?

Automated call systems for contact centers will automatically dial the numbers of an extensive database of contacts for the benefit of agents. While dialing the numbers of lists of contacts the dialer software can identify unreliable numbers or busy signals as well as disconnected lines, and determine if the call was answered by a person or by an answering machine. The system can be set to route calls to agents according to availability of agents or join an automated call center, or play a pre-recorded voice message when the dialer software detects that the call was received by a real person.
How does a call center auto dialer work

What are the Types of Auto Dialer?
1. Progressive dialer
  • This type of auto dialer makes calls in a predetermined order and connects the call to a live agent as soon as the recipient answers. The agent is presented with the call as soon as it is connected, without having to manually initiate the call themselves.
2. Preview dialer
  • This type of auto dialer allows agents to preview the information about a potential customer before the call is connected. The agent can then decide whether or not to initiate the call.
3. Predictive dialer
  • This type of auto dialer uses algorithms to predict when a live agent will be available to take a call, and dials numbers accordingly. The dialer will hang up on calls that are not answered or leave a predetermined voicemail, and will only connect calls to live agents when an agent is available to take the call.
4. Manual agent-initiated call
  • This type of auto dialer allows agents to manually initiate calls from a list of numbers. It does not automatically dial numbers like the other types of auto dialers. Manual agent-initiated call dialers are often used in situations where the agent needs to have more control over the calling process, or where the calls are being made to a list of numbers that are not stored in the dialer’s database.

What are the pros and cons of auto-dialing?

Here are the advantages and disadvantages of auto-dialing, and how it affects an organization’s internal operations.

Pros of auto-dialing

  • It decreases the idle time of call center employees.
  • There are many types of auto-dialer software available.
  • It speeds up outbound calls.
  • It is possible to run multiple campaigns at the same time.
  • It aids in the organization of databases.
  • It is able to create leads and convert sales.
  • It enhances efficiency of operations.

Cons of auto-dialing

  • There’s a possibility of inaccurate detections.
  • There are issues with predictive algorithms.
  • There may be a need for additional call agents.

Final Thoughts

Call center auto dialer is a requirement for those who wish to increase their performance. Businesses should make use of devices that allow for the automation of routine and repetitive tasks to increase efficiency and boost income. Auto dialers are worth the money. It permits businesses to increase the size of their outbound calls with ease.

Frequently Asked Questions

Yes the use of the auto dialer can be legal so long as you’re in compliance with federal regulations and the state regulations. The laws are constantly changing and it is important to be aware of them to ensure you’re legally making calls.

You Cannot Call These Organizations:
You are not allowed to auto dial the following:

  • Hospitals
  • 911
  • Police
  • Emergency line of any type

Abandoned Calls: Abandoned calls are deemed abandoned if they’re disconnected from a live sales rep within two seconds following the person’s complete greeting. In the case of all calls, only 3 percent can be considered abandoned.

Do Not Call List (DNC) The Do Not Call List prohibits the auto dialing of any person on this list. In addition, if someone asks that you not call them, you’re not allowed from calling them back. This FTC rule is applicable to individuals and companies.

Pre-Recorded Messages:
To make an auto dialer phone call to leave a message You must:

  • Need prior written permission
  • Include an option to opt out

Informational messages should be information only and should not be used to market a service or sell an item.

 

Deceptive Practices Are Prohibited: If you’re selling services or products to someone else it is mandatory that you give a detailed explanation of the service or items before you receive the payment. This includes details such as the total price and refunds.

The TSR will require anyone who is making auto dialer calls to reveal the following information:
To make an auto dialer phone call to leave a message You must:

  • Your identity
  • Products or services that are being offered
  • Description of the service or items that are being sold

Auto Dialer Laws By State: Although most states are covered by the federal laws on auto dialers, certain states have their own rules and laws you have to be aware of when making calls. They include:

  • Colorado
  • Florida
  • Indiana
  • Louisiana
  • Massachusetts
  • Mississippi
  • Missouri
  • Oklahoma
  • Pennsylvania
  • Tennessee
  • Texas
  • Wisconsin
  • Wyoming

 

Are There Exceptions To The Above Auto Dialer Laws?
There are some exceptions to the laws regarding auto dialers that were mentioned earlier. If you or your company sell securities, you may be required to follow regulations of the Securities and Exchange Commission (SEC) or the Commodity Futures Trading Commission (CFTC) instead of the TSR.

Calls from business-to-business (B2B) calls can be not subject to the TSR however the exemption will depend on the nature to be discussed.

Organizations for healthcare, charitable raising funds, or calls that provide information on sales that have already been made are not exempt from the pre-recorded message the above-mentioned requirements.

Dialer comes with a variety of dialing modes which determine the way in which the contacts will be dialed. The dialing mode is different for each campaign. Dialing mode can be chosen for every campaign, and the dialing mode of a campaign can be altered at any time in various cases.

There are the 5 types of dialing modes:

  1. Predictive Dialing Mode
  2. Power Dialing Mode
  3. Precise Dialing Mode
  4. Agentless Dialing Mode
  5. Preview Dialing Mode

Predictive Dialing Mode

  • It predicts the availability of agents and the how many calls are required to keep the agent busy
  • Makes calls in parallel, before agent is available
  • System employs the process of analysis called call to identify the dial result

With predictive dialing modes, the system anticipates availability of the agent and then makes calls based on internal data. The server anticipates the amount of calls to be made to give each agent an appropriate party in the event that the agent is available.

Power Dialing Mode

  • It predicts the number of calls required to keep the agent active
  • Calls are made in parallel when agents become available
  • Call analysis is used to determine the dial result

Power mode dials the list of campaigns at the time an agent becomes in the position to handle the call. This mode awaits until an agent is active before making calls outbound. It determines how many calls that it needs to make in order to reach an active person.

Precise Dialing Mode

  • Useful in the power or predictive campaign using the contact policy
  • Places agent aside while making the call to ensure that call isn’t abandoned

In Predictive or Power campaigns, the Precise mode is activated per call through the contact policy. This setting of agents aside for the call to ensure that the call can’t be interrupted. When the call is completed put the agent back in the pool with all agents that are not in use.

Agentless Dialing Mode

  • Does not need call center agents
  • System employs calls analysis in order to establish the dial result

Agentless campaigns cannot connect parties to an agent. Instead, Agentless campaigns play an .wav file to the answering machine, send messages to fax machines and direct calls returned by live users through an attendant profile.

Preview Dialing Mode

Preview dialing is the most gentle dialing option. The agent is shown information about the contact to look over, and the person presses the dial once ready, and the agent conducts call analysis.