How much do call centers pay in the US?
Call center representative salary in United States
Call Center Representative Salary in US Overview
Table of Contents
How much do call centers pay in the US?
Some of the highest-paying call center firms across the US include:
- IRS: $21.09 per hour
- Spectrum: $18.97 per hour
- Cox Communications Inc.: $18.03 per hour
- Teleperformance: $14.56 per hour
- RDI: $14.06 per hour
Factors Affecting Call Center Salaries
- Job Role and Responsibilities: Pay rates for call center employees vary depending on the specific job and duties. Customer service representatives (CSRs) typically make a salary per hour and those who hold management positions or with specific abilities, such as technical assistance or multilingual skills can earn higher wages.
- Location: The major factors that influence salary at call centers is the area that the center is situated in. Pay rates tend to be greater in cities with large cities and areas with more expensive living costs. However call centers in smaller towns or rural areas might offer lower salaries.
- Experience and Education: Experiential employees in call centers often make more money than newcomers. Furthermore higher education levels and relevant certificates can make for higher salaries.
- Industry: The business within which a call center is located can affect the salaries of employees. For instance, call centers in highly-regulated industries such as finance or healthcare could offer more lucrative wages because of the specialization of their employees and the regulations for compliance.
Top-paying call center companies in the US
- IRS
- Spectrum
- Cox Communications Inc.
- Teleperformance
- RDI
- Humana
- GoHealth LLC
- Sykes Enterprises Inc.
- LanguageLine Solutions
- Kelly
- iQor
These companies provide a variety of jobs in call centers that include customer service agents, sales representatives technicians, and sales representatives. Salary rates vary based on the particular job and the level of experience of the employee; however, some companies provide salaries of more than $20 an hour for employees with experience. In addition to the hourly pay some call center workers also earn bonuses and commissions according to their performance. This could boost their earnings substantially.
Call Center Salaries by Job Role
- Customer Service Representatives (CSRs): CSRs in the entry-level position typically earn a salary which ranges between minimum wage and $15 an hour. In areas that have a more expensive cost of living, CSRs can earn more.
- Call Center Supervisors/Managers: Supervisory and managerial roles within call centers often come with higher salaries, ranging from $40,000 to $70,000 or more per year, depending on the level of responsibility and the size of the call center.
- Technical Support Representatives: People offering technical support may earn anywhere from $15 to 25 or more dollars per hour, based on their experience and skills.
- Sales Representatives: Employees can earn an initial salary, along with commissions or bonuses based on performance. The amount of money earned can be wildly and the top sales reps could earn significant income.
- Bilingual and Multilingual Agents: Contact center workers who have the ability to speak multiple languages or those who help customers from abroad often earn better pay because of the added language proficiency.
Call center representative salary by experience level in US
Pay scales for call center representatives based on experience within the US:
| Experience Level | Average Hourly Wage |
|---|---|
|
Entry-level |
$10.34-$13.22 |
|
1-3 years |
$13.22-$15.38 |
|
3-5 years |
$15.38-$17.72 |
|
5+ years |
$17.72-$21.06 |
Employees who are top performers or have specializations, like sales or technical support could earn higher wages. It is crucial to remember that these are not averages. Salaries may vary based on the location of the company and many other variables.
Call center representative salary by industry in US
The salaries of Call Center Representatives according to the industry within the US:
| Industry | Average Hourly Wage |
|---|---|
|
Energy, Mining & Utilities |
$45,179 |
|
Administration |
$40,707 |
|
Insurance |
$36,938 |
|
Manufacturing |
$36,270 |
|
Logistics |
$36,149 |
|
Technology |
$35,719 |
|
Financial Services |
$35,656 |
|
Retail |
$35,284 |
|
Healthcare |
$35,261 |
|
Telecommunications |
$35,143 |
|
Hospitality |
$35,080 |
It is crucial to remember that these are only averages. Salaries vary according to the location, type of company as well as experience and many other variables. The highest-paying jobs for call center workers are in the following sectors:
- Technology
- Financial Services
- Healthcare
- Telecommunications
They typically pay higher pay for employees in call centers since they require higher-level capabilities and expertise. If you’re interested in employment in the call center industry it is essential to study the various sectors that employ call center employees and examine their compensation and benefits plans. Also, you should think about your capabilities and previous experience when selecting the right field to be employed in.
Call center representative salary trends in US
Pay for call center reps across the US have increased in recent years. This trend is likely to continue over the next few years.
Based on the Bureau of Labor Statistics, the median annual salary for customer service agents that includes call center employees was $31,549 as of May 2022. This is an increase from $29,480 in the month of May 2021.
There are several reasons for the increasing pay for call center employees that include:
- Increased demand for customer service representatives: As companies become more dependent on technology, and they expand their business into other markets, the demand of customer representatives to assist customers solve their issues has grown.
- A shortage of qualified workers: Call center workers are in the midst of a shortage of trained workers, raising salaries.
- The rise of remote work: A lot of tasks in call centers can be completed via the internet, which allows employees greater flexibility and allows companies to recruit from a wider selection of applicants.
In addition to the growing median wage, there is also a rising pattern of calls center workers receiving higher pay than the mean. For instance, the highest 10 percent of call center workers had a salary of more than $48,671 as of the month of May in 2022.
Call center representative salary by location in US
Pay for a call center representative in the US depends on the place of work. The top-paying locations for call center employees include:
- San Francisco, CA
- San Jose, CA
- New York, NY
- Seattle, WA
- Oakland, CA
- Los Angeles, CA
- Austin, TX
- San Diego, CA
- Boston, MA
- Washington, DC
- Minneapolis, MN
These cities are where call center employees are paid the equivalent of $20 to more per hour. Other cities that pay relatively high pay for call center employees include:
- Denver, CO
- Phoenix, AZ
- Atlanta, GA
- Dallas, TX
- Houston, TX
- Miami, FL
- Chicago, IL
- Philadelphia, PA
- Detroit, MI
- Portland, OR
Within these towns, representatives of call centers are paid an average of between $18 and $20 per hour.
Tips for increasing your earning potential as a call center employee
Here are some suggestions to boost your earnings as a worker in a call center:
- Gain experience. The more work experience you have the greater chance you will be employed by a high-paying business and be able to take on higher-paying positions that are more specific. It is possible to gain experience doing a basic call center or doing volunteer work in a customer support position.
- Develop your skills. Make use of the opportunities for training and development that your employer offers. You can also enroll in online classes or go to conferences to improve your techniques, like technical support, sales or leadership.
- Be a top performer. Be consistent in meeting or exceeding your performance targets. This will increase your value to your employer and make you more likely to get promotions and increments.
- Network with other call center employees. Keep informed of the latest job openings as well as new developments in the field. It is possible to network with other employees of call centers by attending industry-related events or by joining online communities.
- Consider moving to a different location. The salaries of call center workers are contingent on area of work. If you’re looking to move to a place that has a higher price of living you might get an increase in salary.
Conclusion
In short, the salaries of call center employees within the United States are influenced by many factors, including the type of job, the location, level of knowledge, experience, and the business that the call center is operating. For example, while entry-level customer service agents could earn an hourly rate that ranges from minimum wage to about $15 an hour, managers, supervisors and employees with special abilities can earn higher wages. It is important to take into consideration your personal qualifications and the market for jobs within your local area, and the benefits and incentives offered by your company in evaluating possible compensation.
If you’re considering the possibility of a career in a call center, or are currently in search of employment in this area, you should look up specific job openings or job sites or contact companies that deal with call centers directly for the most current and accurate details on the salaries offered for your particular area. Be aware that the salary information may change over time and therefore being informed is essential when making a decision regarding your future career path in the call center.
Frequently Asked Questions
What is the highest paid call center?
Finding the one “highest paid” call center is difficult as the compensation offered varies greatly based on variables such as location, industry and the specific role. Most call centers that specialize in areas like financial support, technical support or healthcare, or that require multilingual expertise are more likely to pay higher wages. In addition, call centers located in areas with high cost of living may offer more lucrative pay packages. To find the highest-paying call center, you need to look into specific industries, companies and areas to get the most up-to-date and precise salary data.
Can you make good money at a call center?
It is possible to earn money from the call center, particularly when you’ve got the right abilities or have previous experience. Particularized jobs, such as technical or multilingual support usually have higher wages. Furthermore certain call centers provide bonuses and rewards based on performance that allow employees to increase the amount they earn based on performance. The possibility of earning decent earnings at a call center could be affected by other factors such as location and the particular sector that is served.
How much does a local call center agent make?
The local call center agent’s pay can differ based on the experience of the agent and the location. In general, entry-level employees are paid a minimum of $15 an hour across the United States. Agents with more experience can make hourly earnings of $15 to $20 or even more, based on their abilities and the particular company. To get the most precise pay information, it’s important to take into consideration the local market for jobs and corporate policies.
How much do call centers pay in the US per month?
Representatives of call centers working in the US are paid the equivalent of $29,960 per month. The amount varies based on the location, company and the level of experience.
How much do call centers pay hourly?
The hourly average wage for representatives of call centers across the US is $17.72. But, salaries may vary according to the type of company, location and level of experience.