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Bright Pattern’s omnichannel cloud call center solution integrates with IBM Watson to bring powerful machine learning and AI to call centers with conversation analysis across voice and digital channels.
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IBM Watson offers a breadth of services, opening an account is easy, and it’s widely known. Also, Watson being a cloud service, you are in control of how much you spend on it.
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The out-of-the-box integration utilizes IBM Watson cognitive technology to provide call center AI including natural language understanding, transcription and sentiment analysis and emotional analysis.
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Bright Pattern is an IBM Business Partner in IBM PartnerWorld, a program that gives channel partners the resources and tools they need to succeed in the Cognitive Era.
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Voice Transcription
Bring transcripts of calls into the database of customer communications across channels, enabling further content analysis. The transcripts are run at real-time, keeping parties in a conversation separate.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”38938″ img_size=”full” alignment=”center” css_animation=”fadeInRight”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css_animation=”fadeInLeft” css=”.vc_custom_1502752444450{padding-top: 32px !important;}”]
Sentiment Analysis
Sentiment analysis is performed across channels for routing of interactions, and prioritization of interactions for review and grading.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”38941″ img_size=”full” alignment=”center” css_animation=”fadeInRight”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text css_animation=”fadeInLeft” css=”.vc_custom_1502753128036{padding-top: 32px !important;}”]
Text Queries
Easily search interactions across channels using text and sentiment queries.
Pattern Detection
Pattern analysis shows frequency of subjects discussed over time which allows managers to detect early and proactively address changes in customer behavior
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Chat Automation
Conversation automation for chat using natural language understanding enables customers to interact with AI-driven bots[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text css_animation=”fadeInUp”]
AI Assistance with a Human Touch
IBM Watson cognitive analysis technology can offer intelligent assistance to live agents based on the analysis of message exchange with customers[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1497916819924{padding-bottom: 32px !important;background-color: #f4f4f4 !important;}”][vc_column][vc_column_text css_animation=”fadeIn”]
Why Wait?
Schedule a discovery session with our industry experts to discuss specific challenges, or experience a live demonstration of cloud contact center software.
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