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What Can You Do with Bright Pattern and Microsoft Teams?

Bright Pattern’s omnichannel contact center solution has the most robusts integration with Microsoft teams, allowing your staff and employees to connect with one another easily and seamlessly over Microsoft Teams.
  • Invite MS Teams users and subject matter experts outside of the contact center to join conversations over SMS, web chat, Facebook Messenger, Twitter, Viber, Line, and other messengers.

  • Bright Pattern’s MS Teams integration allows you to see user presence of anyone in your company.

  • Your contact center agents can connect members of other departments, like sales, branch associates, and in-store personnel using Bright Pattern.

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    A Brighter Contact Center Solution

    • Omnichannel supporting all traditional and digital channels.
    • AI for agent assistance, self-service, and quality management.
    • Omnichannel QM to monitor 100% of interactions on all channels.
    • Highest ROI and fastest deployment times in the industry.
    • Works with your CRM to personalize the customer journey.
    • PCI, HIPAA, SOC 2, GDPR, and TCPA, compliance.

    100’s of 5-star reviews

    “Companies looking at emerging channels, omnichannel, and Al would do well to look at Bright Pattern”

    True Omnichannel capabilities without significant license or professional service expenses”

    Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”

    All channels are native to the platform enabling true omnichannel conversations and omnichannel quality management.”

    – Nancy Jamison, Director, Digital Transformation Practice at Frost & Sullivan

    “Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven´t found anyone doing it better“

    – Roger Meador, Co-Founder of trusource labs